Key Encounters ..
Yelp
I was really looking forward to checking out Nason's Beer Hall. As someone who loves visiting local spots that serve good beer when I travel, I had high hopes for this place. The name alone had me excited, thinking it would be a great spot to unwind and enjoy some good drinks and company. Unfortunately, my experience was anything but that.
I was in town for a convention, and Nason's was part of an after-party event on Saturday night. This place seemed a little tucked away from the other participating spots, but I was determined to find it based on the map and their promising name. I ended up being the first person in there, which was surprising considering the crowds everywhere else. The bar was empty--just me and the three bartenders. You'd think this would mean a more personal, welcoming experience, right? Well, not quite.
From the moment I walked in, I felt completely ignored. I tried to interact, but it was clear the bartenders weren't interested. I ordered a beer, hoping things would get better, but instead, I got a front-row seat to them completely ignoring me and turning their backs to me the whole time. I tried to engage, but they seemed more interested in entertaining themselves with some sort of charades game than actually acknowledging a paying customer. There I was, standing alone at the bar, feeling like an inconvenience.
As someone who works in a service industry, I know how important it is to make guests feel welcome, especially when no one else is around. I was ready to tip them well, knowing they'd likely be counting on tips from the event crowd. But instead, I felt invisible. No one asked how I was doing, what brought me in, or even offered a simple smile. It was like I wasn't even there.
To add insult to injury, they were playing some game with their phones, completely disconnected from the fact that a guest was standing right there. When I asked to take my drink and leave, they seemed relieved and quickly let me go, like I was interrupting their fun. I left feeling unwelcome, unappreciated, and completely disappointed.
I'm not writing this off completely--I would consider coming back during the day, hoping for a better experience with different staff. But my first impression of Nason's Beer Hall was just awful. Working in customer service means making people feel welcome, especially during events like this where community involvement should be key. I felt like my dollars didn't matter, and honestly, that's not a feeling anyone should have at a place like this.
I love San Diego and frequently visit to check out different spots, but Nason's Beer Hall left a sour taste. I hope they can get it together because no one should walk out of a place feeling the way I did. First impressions matter, and this one was a huge letdown.