Gabrielle A.
Yelp
In my experience an hour long DT massage in the Napa Valley is a lot more than $50. In this instance my sweet husband was trying to surprise me with a massage for Valentines Day, he doesn't know any better.
He booked the massage for Valentines Day at 3:00pm. The first red flag was that Natalie emailed him a week before the appointment claiming he had missed his appointment. He double checked the time and day thinking he might have made a mistake. Nope, the appointment was indeed for February 14th at 3:00pm.
At that point he decided to do some research and discovered a ton of bad reviews and people saying Natalie no showed their appointment. He let me know what happened and I reassured him it was OK, if the appointment happened great. If not we will just get his money back.
I called to confirm the appointment, no response. I emailed, no response. I texted and got a simple thank you in reply to my request for confirmation.
Day of the appointment I show up 15 mins early to the location, which is a chiropractic practice in an office building. The doors were locked, lights off, not a single car in the parking lot aside from my own.
I wait until 3:05 and text her asking if she is going to be there. Nothing...
I go home and continue with my day. I get a text at 4:45 saying "I am here"
I reply great, our appointment was at 3:00pm, I would like my money back please.
I didn't hear you she says.
I reply that's because you weren't there. And again ask for a refund.
She says you can come in at 8:00pm, this is the best I can do for today. I decline and then ask for a refund for a third time.
She then tried to tell me I went to the wrong location.
I send her a copy of my receipt, her website, and Google all showing the location I went to. After going back an forth about sending a refund a few more times, she then tells me to come and get the refund because she doesn't do it virtually!!!
Please do not waste your time and money on this scam of a business. We lost $50 and it appears from other reviews that we are not the only ones. There are a ton of really nice spas and massage locations in town who's prices may be higher but you will find they are well worth the cost.