Nathan’s Famous

I was barely acknowledged when I came forward and the young lady that took my order seemed to be more interested in her coworker who was leaning on the counter doing something on her phone. I asked for light cheese, didn’t happen. Asked for a fork to eat my chili/cheese dog, didn’t happen. Got back to my table and there were no napkins in the bag. Fries were lukewarm. I should have kept walking….

Airport Nathan’s was not on point today. Khadijah S was on duty today and service as well as food was terrible. When asked about fresh fries she stated that they were and I touched one. Cold to the touch and before I knew it, she put in for a refund without asking me. I still wanted “hot” Nathan’s fries and she never made an effort to help or ask me how could she make it right. A simple apology would have sufficed.

Subject: Customer Service Complaint – Store #6007, Ticket #600901 (Atlanta Airport) To Whom It May Concern, I’m writing to file a complaint regarding my experience at Store #6007 in the Atlanta Airport. I placed an order for two chili dogs, a drink, a bottle of water, and a small fry. I was told the wait time would be approximately six minutes. However, after waiting for fifteen minutes, I approached the counter to check on my order. The staff seemed unaware of it entirely and asked me, “What are you here for?” — despite my order being associated with ticket number 600901. The lack of communication, delay in service, and overall confusion was disappointing and unacceptable, especially in a high-traffic location like an airport where travelers are on tight schedules. I hope this issue is addressed appropriately and that steps are taken to improve order tracking and customer service at this location.

First time in this franchise “Nathan’s” hotdogs. Really seriously bad service.. i was waiting to place an order, but a girl was fixing cups with no greeting or asking me what to serve. Hotdogs are cold, French fries were madness salty. Soda machine was out of order, with only juice type bottles available. Horrible and disappointed with hotdogs, not any special tho. Pls see the size of it, just a 2 condiments length.

Worst hotdog I ever had!! Buns hard as a rock! No fries, no ice. Had to wait 15 minutes for the hotdogs to cook. It wasn’t even busy. Need to use that space for subway or something similar!!!

I had a great experience today thanks to Fatou. She was wonderful – very friendly, attentive, and made sure my order was perfect. What impressed me the most is that she went out of her way to go to another store and brought me fresh, hot Nathan’s fries. They reminded me of my Coney Island Nathan’s experience. Her warm attitude and dedication truly brightened my visit. Keep up the amazing work, Fatou!

Service was fine but the hot dog is nasty they need to switch hotdog vendors or something. It was greasy and salty. I got no toppings just ketchup

Cold soggy fries, soggy squished hotdog bun, a very unpleasant fast food meal. If I’d had time I would have returned it. I ended up throwing it out and quickly buying something else.