Guidate Studios
Google
Horrible experience. One of the staff members displayed blatant racism, referring to me as « это обезьян человек » (which translates to « this is a monkey »). This disgusting incident occurred because they assumed I couldn’t understand the Russian language, though I can— I just don’t speak it fluently as I’m not a native speaker.
I traveled all the way from Dubai, expecting exceptional service from a supposed 5-star hotel located just steps from the Red Square. Instead, this appalling behavior completely ruined my experience and put me in a terrible mood. I immediately reported the incident to the staff, who apologized on behalf of the individual and offered me a fruit platter. While I appreciated their attempt to make amends, I emphasized that the responsibility lay with the offending waiter. I requested that they be sanctioned or at least required to issue a face-to-face apology, but nothing came of it—even after escalating the matter to the manager the following day.
This lack of accountability is unacceptable, especially from a hotel of this caliber. For any foreign travelers considering this hotel, I urge you to think twice. My experience shows that if you don’t fit their narrow standards, you might be subjected to the same level of disrespect and discrimination. It’s beyond disappointing that such attitudes persist in 2025.
و الله أمر مؤسف
