Matthew G.
Yelp
If you enjoy crammed buses, insufferably long lines, not being able to walk on paths, having zero personal space, and close to zero photo opportunities... this just may be the place for you!
Just as I suspected, Pena Palace has gotten too popular for its own good. Pics of it have been plastered everywhere -- such as the front of travel brochures and websites -- making people think it's one of the "must-do" things in Portugal. It isn't.
Visiting Sintra IS, but people don't seem to realize there are other great palaces, gardens, and estates here.
Even with two overpriced, jam-packed tourist buses running nonstop from the train station, the queues are so long people start getting grouchy and impolite, then they have to either stand in somebody's armpit on the bus for 20 minutes, or stand on the sidewalk for 20-40 minutes because the bus was too full and you have to wait for the next ones.
Of course, you could always opt for an overpriced tuktuk or an expensive tour, or to walk it (it's only a few kilometers... straight uphill the whole way, trying to avoid being hit by tuktuks and the massive sardine-can buses.) Either way, you are still stuck in the crowds once you get to the park... especially once you get to tour the interior of the palace. Which some people say isn't worth it, but I actually found it quite nice... or I WOULD have, if I weren't in the middle of a literal herd of people stampeding through all the rooms just to say they did.
If it weren't for the crowds, this place would get 3 or 4 stars, because it IS unique and does have nice views (but the views are just as good from the Castle of the Moors nearby, and it's a little less crowded), however the grounds/park here are pretty lame, and even the palace is not the best. The two best sites in Sintra are probably Quinta da Regaleira (whimsical gardens/park with grottoes, towers, neomanueline palace and chapel) and Monserrate (the most beautiful palace of the bunch, with romantic Romanesque and Arabic influences, plus quite nice gardens and grounds to meander. Oh, and NO CROWDS OF PEOPLE! In fact, at around 10 am, we had the place practically to ourselves!) BOTH of those sites (plus the Sintra Palace, which is not as interesting) can be easily accessed via the 435 tourist bus... which has no lines, plenty of seating, quite comfortable.
People are suckers.
They fall for this Pena Palace tourist trap and then feel the need to give it 5 stars on here just to prove they were here or to convince themselves that the experience was worth the money and time they wasted, when it isn't.