Natra Bintan, a Tribute Portfolio Resort

Some genius had created stunning photos and do a brilliant ad campaign for this resort that does not reflect reality. We were super disappointed. The outside tents are dirty, the tables are chipped, the spa is not nice. There is a step you trip on each time you go into the room. Its very rough there. I'm surprised the MArriot has put their name to this. The inside of the tent is certainly lovely as is the bathroom, but feels a bit freaky at night when you wonder if someone if looking in to the bathroom. The walls are thin and there was noise from the next door room of people talking until 11.30 as they should on a holiday but it was so loud it was right through our room. had to call security a number of times. The water park itself is grotty - the blow up section is covered in mould and grimy. The staff there are disinterested. Most dissapointing is I thought wed have full access to the water, but there is a tiny section you can paddle in. the rest is reserved for water sports. My kids were not impressed. My daughter stood on a section near the pool and the lid came off, she fell on concrete and we had to rush her to the nearby town to see a doctor. Doesnt feel like the health and safety there is up to scratch. this place is a no go unfortunately. the worst place we stayed at our whole trip. What was good however was the barbeque they offer and bring to outside the room. My kids also did a fun short mocktail class at the bar and we enjoyed watching the sun set. Prayers started wailing through the loudspeaker at night however from the local mosque, which apparently happens every night. I would not recommend this hotel. The pictures should not be believed. It does not reflect reality.

25/5 | |It was last minute plan to bintan island and we booked at bonvoy natra bintan. A few days before our trip i did text thru WhatsApp Natra customer service about our arrival it was fast response and yeah they do provide service pickup shuttle from the terminal bintan telani ferry to their hotel just provide them our ticket transaction and they do standby someone who gonna pickup during the day itself. Our ferry terminal to their hotel hotel it took about 5-10 mins ish journey once we reach the hotel our plan to just park our luggage while exploring other place. But surprisingly we are able to do a check in by 11.40 ish . The front desk really did her great( i couldn’t remember her name start from (Letter M i guess) she really passionate with her job after she explained to us about the facilities how and where once all done they send the bellboy to guide us to our room since it just so near the front desk so we just walk to the room. The room that we choose are Pool View King Tent With Sofa Bed And Whirlpool the room can fit up to 4 pax can req either king or twin bed along with pull out sofa bed. Oh btw this place has a big lagoon that under 3rd parties which is all the water sports activities are not inc in of our hotel facilities but they do have packages with or just 1 water sports itself and for hotel guess have 20% off which is for me affordable which is we do cable ski and lagoon kayak during sunset it was so nice and not so humid btw here the sunset is around 5-6pm ish . The hotel does provide shuttle to lagoon beach with the timing provide and need to register in advance at the front desk the shuttle is twice a day or you may book grab its available in bintan island. The resort itself got do package like common that we heard only non breakfast and breakfast. But here they do have breakfast + dinner (BBQ) or breakfast + lunch + dinner (BBQ) that could share up to 3pax for small eaters but we decided to just have our dinner at the patio restaurant & bar the food is on the standard. the portions and the food quality make the restaurant is worth to try with peaceful surroundings and amazing waiters are so polite and keep attending to anyone in the restaurant to make sure that we satisfy with the service.|so far the that made us so amazed here is a scattering of stars in the sky which is hard to get in my place and feel so appreciated to the universe and so calm sometimes after run from the city bustle. And while seeing the scattering of stars we able to do a breeze walk about 1.99km even the darkness of the moon illuminates the path and every 5-10 mins that a security keep rounding the place which is make us feel so safe to be surrounded. One the next day for breakfast we went out for breakfast that a few varieties from asian, western and got their local which is Indonesian and i would like to compliment one of your services staff at the restaurant if im not wrong his name is (YOGI) from the time we check in until every time when we pass by the restaurant he will keep greeting not only us but those who’s pass by at the restaurant either to the lagoon or back to the room. And during check out in the afternoon we decided to do extend our check out since our return ferry is around 5 ish ++ pm and front desk told us that we able to extend until our ferry depart with price discounted price (1 Million IDR) and for us is so affordable price and they arranged shuttle to the ferry terminal. So far natra has left me a great experience and i look forward in stay in natra again in other different room and lastly as i can say if looking to avoid from the city bustle you may choose bintan rather then batam ❤️

It was a wonderful experience. Kids thoroughly enjoyed. Shout-out to the impeccable service by Eno, Renita, Todo, Vivi Augustina and many more whose names I did not manage to get. Such an amazing time we had, especially when we could call for a buggy anytime. ||Natra Bintan is located just at Treasure Bay. Very convenient as all the kids activities are just there. A note - do book the scooters in advance. We will be back!

Nice glamping tent & service & food. Stayed here as a Marriott points redemption and was upgraded to a tent with whirlpool. Thanks for that and my daughter absolutely enjoyed soaking in the very large jacuzzi tub. The interior of the tent was well appointed and aircon was sufficiently cold despite the hot weather outside. A small plate of kueh and cookie was in room and tasty and welcoming. Hotel also provided a one time pack of fish cracker and mint drops in room. ||Staff was friendly throughout the resort, from. Front desk, to concierge to restaurant. ||Had the buffet dinner which was buy 3 get 1 free at IDR250K each. Not a big buffet but it's a quality one that's for sure. Cook to order pasta and Indomie station too. Food quality is good and the Iced Tea was good! Breakfast in the same restaurant and nice too. ALA carte wise, we feel the cost of food is actually better and same price / cheaper than the neighbouring property, though same owner but different mgmt. ||Good view of the length of the Crystal Lagoon whilst having your breakfast. ||Sports activities by another operator and activities desk situated at lobby. Just ask for a buggy to send you there and the staff are more happy to assist. ||Overall a great stay for a night or two.

Enjoyed my weekend trip there recently, tents were clean and spacious, service was great! Wanted to specially give a shoutout to Gabriel at The Patio! He was so attentive and helpful every time we dined at the restaurant! Highly recommend visitors to try the cocktail workshop too!

Went over for a 2 days 1 night with family! We feel welcoming once we step into the resort. Service is good. Check in time is 3pm the room is spacious but the door is a little faulty while we need to lock and ceiling inside the room had some dust, over all is good. Just that the cleanliness they need to take care and Hope they continue to maintain it nice as is a nice place to visit for family bonding! Will be back again.

We had a truly wonderful 3D2N glamping stay at Natra Bintan, celebrating a surprise birthday for our friend! The glamping tent was exceptionally well-maintained. A huge shout-out to the staff, who were incredibly friendly and attentive, even assisting with our surprise arrangements before we arrived.We thoroughly enjoyed the food at The Patio restaurant, and the DIY BBQ dinner right outside our tent was a definite highlight. For future guests, we highly recommend booking the lagoon-facing rooms. The proximity to Anmon Resort for additional food choices and the option of a massage at Treasure Bay add even more value to the location.

A Memorable Family Holiday at Natra Bintan Resort Natra Bintan Resort is truly a fantastic destination for a family getaway. From the moment we arrived, we were impressed by the staff and their exceptional service. Everywhere we went, the staff greeted us with warm smiles and were always ready to assist, making us feel genuinely welcome throughout our stay. The staff were also quick to respond to our needs. They helped promptly when we had an issue with the hot shower and even assisted with our damaged luggage — always attentive and service-oriented, which really made a difference. The food was another highlight. There was a wide variety of delicious options to choose from, catering to different tastes. What impressed me most was the freshly baked pastries served warm at each table — a thoughtful and delightful touch that elevated the dining experience. Overall, we had a wonderful time at the resort. The warm hospitality, excellent service, and family-friendly atmosphere made it a truly memorable trip. We’re already looking forward to planning our next visit!