Crystal C.
Yelp
This place was disappointing and whoever was the OGM on Saturday July 19th, you need to learn better customer service.
I came to Catalina to celebrate my mom's birthday and we decided to try out this place. We get there and they don't have seating that fits our party of 6. So the server asks if we're okay splitting up to 4 and 2. We were hungry so we said we were okay with it and would wait for the table that does seat our whole party to open up in the mean time. So my bf and I sat on the patio area while my family sat at a table near the bar. We were hoping that the other table near the bar would open up soon.
Our server was attentive and was nice and we appreciated him trying to accommodate us the best he could. My bf and I ordered drinks and the other server brought one of our drinks over to my family's table and my sister told me that he could barely form a sentence. He handed them our drinks and said Order?? But later on, my sisters would overhear him talking to the other tables perfectly, in complete sentences. So that was a little weird.
While waiting for our food to come in, we saw a small table open up next to my family, not the big one but at least it was a table near by. We asked our server if we could move over there so at least we were next to my family and he says sure. But as we go to sit down, the other server brings over a party of 2 and says it's already reserved. And then the OGM swoops in with her blazer and says that theres a queue if we want to sit down and that we need to leave.
Obviously it was just a misunderstanding, and my bf and I don't mind if it was already reserved for another group. It's not like we got up without asking someone first if we could sit there. But the OGM was rude and just assumed that we went and sat down there of our own accord. Which was weird because I had made eye contact with her plenty of times before when we were sitting on the patio, so it's not like she didn't know that we were already seated customers there. And as a manager, she couldn't go about the situation a little more kindly? Instead she just straight up tells us we can leave. We told her a server said we could sit there and shes like which server? We tell her and she just walks away.
My bf and I go back to our original seats and we're frustrated with her tone and her rudeness. Our server comes by and apologizes, but theres not much he can do with her as a manager.
Then to add more fuel to the fire, my bf and I saw that the large table finally opened up. We ask our server if we can all move there now. He says he'll go ask his manager. As we're waiting to hear back, a party of 3 white ladies that were sitting next to us move over to that table without asking anyone and the OGM sees all of this and doesn't say a word. Where was the swooping in that she did for us? Where was telling them that there was a queue and they needed to leave? The group didn't even ask and they weren't even a full party of 6.
On top of all this, the food wasn't even good. I ordered the shrimp linguini and it's just dry noodles that tasted like mac and cheese with 4 barely cooked shrimp. My family didn't like their food either and it was way overpriced for what they gave us. Also ordered the buffalo milk cocktail, it was nasty. Just a huge disappointment and horrible customer service from the ogm there. Our server we had was very nice and is the only reason I'm giving two stars to this horrible establishment.
If you're debating eating here, find another spot!