Joe G.
Yelp
Finally got a chance to go check out a Naugles. Decided on the test kitchen location located in Fountain Valley.
Arrived around 3pm to beat the evening rush. Just a few customers there at that moment.
Was immediately greeted by the gentleman taking orders, who I neglected to get his name.
Had a list of items that I wanted to try out and I proceeded to order:
Naugle Burger
Large Crinkle Cut Fries
Steak Club Burrito
Hombre Nachos
Bun Taco
Bean & Cheese burrito
Drink
Here's my honest straight forward review and I've broken it down by sections.
EXPERIENCE:
Customer Service - EXCELLENT! I feel that the excellent service I received, is due to the gentleman behind the counter. We chatted for a bit and he is the whole reason why my initial 4 star rating soared to a 5 star. I do not expect this type of excellent customer service which you can tell, comes naturally from this man at their other locations, but I will go to the others and post additional reviews.
I am of the opinion that most of the time, fast food establishments are manned my teens who could care less if your food is edible or people that although they're committed to working, they're not going to put 100% into their job, so customer service and quality are affected as a direct result.
Food:
Naugle Burger and crinkle cut fries were as I remember them. The gentleman that was cooking in the back did an excellent job. I should of taken pics of the food but I just dug in. Aesthetically pleasing all the way on everything tho!
Hombre Nachos- delicious, not mushy or soggy as one previous reviewer had stated. I had more than enough crunch throughout my chow down session. The chips are so tasty!
Steak Club Burrito- I found it dry, I did finish it. It was ok, but no yummmmmm moment. I just think the meat was sitting there for a bit. Will give this one another chance and will let them know before I order what I experienced last time.
Bun Taco- something with the meat, was not like I remembered. Back then it was called the Taco Burger. Anyways, it was ok, but not what remembered.
Bean and Cheese burrito- Just ok, not something I'd order again. I'm sure a lot of people would find the bean and cheese burrito tasty. Maybe the beans need a little work for the burritos. I was ok with the same beans on the nachos. Kinda reminded me of the old school Frito bean dip. Again, I'm sure other people would enjoy it.
Nostalgia:
Old great memories- As a teen growing up in Riverside, Naugles was our go to after we cruised around Magnolia Ave. We'd go through the drive thru and go across the street to eat our food and hang out at the GEMCO parking lot, with always the end goal of meeting and picking up girls. We had to work for it back then. No apps or social media in those times.
Bottom line, the owners have worked really hard to resurrect Naugles. For a lot of us, Generation X, we appreciate their efforts and what they've accomplished. They have my support and can count on me as a customer!