Nichole M.
Yelp
Initially, I was booked to stay at this hotel for 3 nights. However, the service and hospitality I received from the staff here was staggering and I extended my stay twice; for a total stay of 2 weeks.
I want to especially acknowledge Maggie, Pia and Jesus.
Maggie, the pool hostess, immediately made me and my boyfriend feel welcomed. She was extremely friendly, helpful and went out her way to make sure that there was seating for us in areas that we liked (I enjoy sunbathing and my boyfriend did not. She made sure to place us in a location where we would both be comfortable). Maggie also let us know if the pool was scheduled to be busy the following day so that we could plan on getting there early. Maggie is a true asset and helped make sure the day ran smoothly especially when there was an influx of people.
Pia, the pool server, was attentive and relatable. We immediately fostered a connection. She went out her way to service us (even if we weren't in her section) and recommended places for us to go. We purposely asked to sit in her section when she was working as her customer service is parallel to none.
Jesus, the hotel manager, made sure that our stay was comfortable. He helped us extend our stay and offered us the best and most competitive rate.
Definitely staying here again!