Joyce G.
Yelp
Unfortunately, this is one of the worst hotel experiences I have ever undergone. My hisband and I booked an 11 day European vacation for our honeymoon. We stayed in a total of 4 hotels ranging between 4-5 stars and every hotel was wonderful, except for this one. Firstly, it is described online as very luxurious. The first thing that pops up on google for them is a 'luxury accommodation.' The accommodations seemed rather shoddy to me. You are provided only two large towels, no robes, and a coffee machine that dies not work, and a broken air conditioning unit (it was very hot). Our queen bed was two twins pushed together and covered my a larger sheet. We had ZERO wifi access in our room. Due to the poor signal, we could only access wifi in the lobby. Which, by the way, is one small room with one chair to sit on. There was no dedicated concierge to help with reservations, etc. And, when we first got to the hotel, we were given no explanation of the city. The map they gave us didn't even have a 'you are here designation', which, by the way, the staff did not mark on the map for us either. The staff was very cold and frankly a little brusque upon check in. You certainly didn't get the 'welcome to Rome! feeling.' The view from our suite was to water pipes for the hotel. The worst part however, is the noise. You can hear absolutely everything that goes on. If the floor above you does as much as open a drawer you think it is happening in your room. Every morning at around 7:00- 7:30 a trash truck comes to two sides of the building. The area around the hotel is a lovely resteraunt district. So naturally, for 15 minutes, you hear pounding and breaking of glass bottles. I didn't get a wink of sleep my entire stay in Rome. Long story short, I was pretty devastated by this experience. I have wanted to visit Rome since I was a kid and my husband really intended this to be the highlight of our trip. I couldn't wait to get home and stay in a holiday inn express to simply get some sleep and experience better accommodations.
Positives:
It was in a nice location that was accessible to landmarks, shopping, and restaurants.
They provided a "minibar" with free water and sodas. That part was lovely