hair by sarah-may
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We recently stayed at Navona Palace Luxury Inn and had a mixed experience overall.
The location is excellent—right in the center of Rome and close to everything, which made exploring the city easy and convenient.
The room was okay, but for a triple room apartment, there were several issues. There was only a coffee machine with two pods and two cups—not ideal when there are three guests. No options for tea drinkers and no milk sachets were provided either. The TV had no English channels, and the bed was uncomfortable. The layout of the room was also a bit strange, with the toilet within the bedroom which felt awkward when someone was sleeping in the room.
The air conditioning worked really well, which was a highlight, and the noise levels were bearable, so we were able to rest.
However, the staff were not overly friendly or welcoming. On arrival, we were not given any information—no mention of where or when breakfast was served, or any general guidance. It didn’t feel like a warm welcome at all.
When we checked out at 3am, we had to wake up the staff member who was asleep on the sofa. He didn’t seem particularly pleased or helpful, which left a poor final impression.
Also, be aware that the rooftop hot tub is not available to all guests—you can only use it if you’ve booked a specific room, which we found misleading based on how it’s advertised.
In summary: the location is fantastic and the air con worked well, but the service, room layout, and some basic amenities left a lot to be desired. It’s a decent place if you’re prioritizing location, but not quite the “luxury inn” experience you’d expect from the name.