Tina V.
Yelp
On December 26th we had the worst service we've ever received in our lives. Our server, Katey, spent the ENTIRE night berating us, belittling us, & harassing us from the moment we sat down, & we were utterly appalled. When we first sat down we asked her if she had a certain beer still on tap. Instead of a simple yes or no, she rudely replied: "If it's not on the beer menu, we don't have it." The service only got worse from there. We had ordered the Breadstick Bites, which we know by name since we've ordered it repeatedly every time we visit. Everyone at the table heard us order the correct appetizer. When the appetizer came out, we got 2 orders of cheese bread. When we indicated to the staff that this was not what we had ordered, the kitchen staff indicated that she'd let our server know. Katey came by & was immediately defensive, retorting that she always confirms what is ordered & clearly it was OUR fault for not hearing her confirm that we wanted cheese bread. Instead of apologizing & putting in a correct order for Breadstick Bites, we were appalled when Katey said "Then what do you want me to do with these, have them boxed up for you to take home or what?" implying that it was our fault the order was incorrect & that we'd be paying for the incorrect order. There was no apology for getting the order wrong or any indication that they'd get the correct order for breadstick bites to the kitchen. Katey repeated multiple times that she always verifies the order, so this was clearly our fault and not hers. She absolutely would not drop it & continued to berate us. In preparation for the pizza coming out, Katey provided plates & silverware, but shorted us one plate. When the pizza was brought out we asked Katey for an additional plate, to which her response was: "Well I brought you plenty of plates already." Then she told us "I don't understand where the other plate went." After finally getting another plate, we realized we needed more silverware since she didn't bring enough, only for her again to tell us that she already brought us plenty. We said no, we still need some forks, & her response was to rudely say "I just brought you a plate. What would you like me to do?" We were absolutely SHOCKED at her behavior, and it left us utterly speechless. I have never been met with such open hostility and condescension from a server, & it continued from the moment we sat down until we left. At one point the server came to the table & asked if we wanted another beer, & when my husband replied that no he didn't, her response was "I was asking your wife, not you." It only got worse from there, with her making snide comments throughout the night such as "Well you don't have to worry about apologizing, because the other table has apologized for you." More than a couple times Katey loudly said "It's the holiday season, you think people could be nice" without us understanding what prompted it. No matter what was going on in her personal life over the holidays, this was no reason for taking it out on my family. Her behavior was absolutely inexcusable, & we have never been treated so horribly before. It was clear that this server was taking her personal issues out on us. She proceeded to loudly demean us to all of her other tables & would not stop. Katey utterly embarrassed us. The food was good, but definitely not worth the abhorrent service & constant harassment, humiliation, & berating by this awful server. Neither the server nor the acting night manager apologized for the mistakes or the harassment we received. When we tried explaining the disgusting behavior by her server, after a very short minute of us trying to explain what happened, the manager's response was to tell us that Katey was one of their best servers so clearly it wasn't Katey's fault. When we tried reiterating all of the snide comments we received, the acting manager's response was to tell us "Well I don't know what you want me to do, and I don't have time to waste by standing here talking to you." It was at this point that Katey came up to the manager & asked her to comp the meal and that she would pay for it (the charge was never reversed). Absolutely disgusting that this "acting manager" would support this server's actions and not atone for any of the horrible behavior we received. It's obvious that Need Pizza doesn't care one bit about customer service. We will never come back here & will never again recommend them to the hundreds of business associates either local or from out of town. The food here is nowhere near worth the awful harassment, belittling, & berating we received that the establishment clearly stands behind, according to the acting manager that night. I am shocked that the owners of Need Pizza employ such rude & condescending people. We were absolutely humiliated at Need Pizza, & there was NO reason for it. Never once did anyone apologize to us. The behavior of the server & the acting manager was utterly inexcusable.