Michael K.
Yelp
My wife and I love the Addison location. I could t understand how this location had such poor ratings. Well after tonight, I know why! Service was just as poor as the food. No hospitality whatsoever. Cocktails were "flat" on the palate. Wife's entree was not bad actually (bbq seasoned redfish), while I had my Go to dish, enchiladas. To my surprise, I now know they pre make this dish and chill it and just heat it up. Not really the safest move with poultry! Well after two bites, we realized the middle was ice cold. Not like warm, ICE COLD. Had to flag down the server because she couldn't bother to check on how the food was. I explained the situation and she went straight to asking if I would like something else.
Start with an apology next time. I get you do t want to be there, it showed, but for goodness sakes, poultry not brought back to temp can do some series damage.
Burger came out 10+ minutes later. It was fine.
Waited a few minutes to see if a manager would actually stop by, but eventually we gave up and asked for a check. We left, even tipped nearly 20% as it takes a lot for me to leave less than that, and will never be back.
If you want poor food and poor service, this is your joint! For the real Neighborhood Services experience, head to Addison where they actually care!