kate W.
Google
Wonderful place and staff. My dog loves it and going daily was really a lovely way to bond with him. Unfortunately, we were put on a 30 minute play maximum without warning. We were told that it was because he was splashing in the water bowls and barking sometimes, and that the time limit was "indefinite until we go to training". We have done training with a few places, including with Lamar, and continue to train at home, but currently i can't afford more training sessions outside of home. I'm all for rules and timeouts, and they can run their business however they want, but i feel like they should communicate these things and warn people if their dog is exhibiting behavior that is about to land them in trouble. Honestly though, dogs bark at parks and there's almost always a dog splashing the water out of the bowls, but no one else seems to be on a time limit which feels weird to me.
My dog is still young, so he can be rambunctious at times, but he isn't aggressive and he doesn't bark often at the park. I know everyone thinks their dog is the best, but truly he is a great dog and people frequently comment on how he plays really well with every dog. But he is a 12 month old australian shepherd and definitely needs more than 30 minutes of playtime, so realistically driving all the way over to Neighbors in the morning for such a short time isn't going to work for him.
Due to my own anxiety and lack of communication from anyone about the situation, I canceled my membership and have started going to Barkhouse Social. It's pretty nice and offers things neighbors doesn't, like an enclosed pool area so you can stay separate if you don't want your dog wet, a small restaurant and patio separated from the off leash area but still visible so you can see the yard, it's about 3 times the size of Neighbors, and from what I've seen they do a really good job at watching the dogs and do put dogs in a 5 minute time out if they're getting too wild. Only downsides to this place is that they don't open until 11am during the week, parking there sucks, and they don't have the natural shade from trees that neighbors has.
Despite everything, I love Neighbors and hope one day we can come back. Lamar is a wonderful trainer and the staff in the front and in the yard are all so awesome. Seeing everyone in the mornings, knowing everyone by name and them knowing us, was always the best part of our day. So I still highly recommend it to everyone.