Neon Dog

Milo looks so cute. We love Julianna, she’s great and very attentive to detail. I simply just explain to her as well as show her previous pictures of Milo’s grooming haircuts and she executes every time. Thank you neon dog for such a great experience.

I love Neon Dog! They always accommodate my 2 large dogs at the same time for my convenience and they do an amazing job grooming! The boyz come out happy and refreshed! Clean, fluffy, smelling great and nails tightly clipped! I highly recommend!

Unfortunately had a horrible experience this week. Our dog got a full grooming and, even though the actual cut was nice, the groomer cut him severely under his belly with the razor that warranted a trip to the vet. After discussing with the owner, they only provided an excuse as to why it’s not their fault, stating “it was a sterile blade”. On top of that, he smelled like gland leakage since the appointment. Will not be returning.

This is not our first amazing grooming experience with Neon Dog, but the groom we got for our dog today was out of this world! Our dog Mia looks absolutely incredible. The level of detail, precision, and overall look was far beyond what we were expecting. For me, the best part was seeing how happy Mia was after she left. She was absolutely terrified to go in, but she came out so happy. No nerves, just smiles! I’ve had many different grooming experiences over the years with different dogs, some great and some not so great…but Neon Dog is different. They have excellent communication and customer service, a gorgeous shop, and top notch groomers. We are so happy to have a place as wonderful as Neon Dog so close to home!

Julianna did an amazing job with my huge dog, Grizzly. He smells great and his nails are super short. He’s also surprisingly happy after the groomers! Thank you!

Update - I had the owner Luis reach out to me and he helped to resolve my concerns. After taking him back to Neon Dog this afternoon, Frankie is looking great again. I really appreciate the prompt action on Luis’ part and understand that work is being done to improve customer service as well as with their new groomers. We will continue to rely upon Neon Dog for Frankie’s grooming needs and recommend them to all Fairfield County dog owners! —- I’ve had great experiences here, but my latest groom today with my dog was subpar and I’m not sure I am going to be coming back. We paid for the $80 Yaaasss Queen package (which we is what normally do), and also added the $20 de-shedding add on. We picked him up this afternoon, and unfortunately my dog does not look groomed. Typically I am very impressed with how he comes out, but today I am not. Running my fingers through his fur just once and there is a ton of undercoat stuck. Still lots of fur in his tail/back half and overall my dog does not look groomed. Honestly, he looked better before we dropped him off. The worst part is that upon calling, the associate was very defensive and is wanting to upcharge me $25 to pay for the next level package. This is after we have already paid $126 ($80 package +$20 deshedding +$20 tip + $6 tax). Given that we have taken Frankie to Neon Dog multiple times since he was a puppy (he is going on 3 years old now), I’m surprised at how long term customers are treated. I am attaching a few photos from today, showing his current state after grooming, particularly his back half. I am not sure if the store has recently changed management, or has new inexperienced groomers, but I am very disappointed with my experience here and this has tainted the really great grooms I’ve had at Neon Dog over the past two years.

Took my 4-month old puppy here for the first time and am very happy with how it turned out. The people at the front desk were very friendly and they treated my dog with care.

I have been taking my dog to Neon Dog since he was a puppy and have always loved it! It’s super easy to book your appointment online. They text you before your pup is done so it’s quick and seamless. Hannah is great and I’m so happy with the results! I love how bright and modern the place is as and the little picture station that they set up monthly!

They typically do a fantastic job on trimming my dogs nails and "grinch" feet! I don't usually pick an individual, just allow whomever is available, so there have been a few times his paw trim is more choppy than usual, but I've never had a bad experience. They also listen to you and really try and make your pets comfortable while they are in Neon Dog's care. Highly recommend (:

They did a great job with my cavalier. He looked great after highly recommend. Did exactly as I asked, after coming out and asking to be walked through how I'd like him groomed. Also gave opportunity at the end for corrections but he looked great.

Neon dog, never fails to do an amazing job with my Bella! I am always pleased with the wonderful service and the kind staff!!!

They took great care of my chihuahua mix Bunny. The groomers said she was so sweet and a good girl, she just had some trouble sitting still! She looks so beautiful and clean now. The shop was also so cute and had lots of fun goodies. Can't wait to come back!

We brought our Black Lab to Neon Dog today, and he left looking (and smelling!) absolutely amazing. He enjoyed a soothing aloe and oatmeal bath, a thorough wash, perfectly trimmed nails, plus teeth brushing and an ear cleaning. The staff is incredibly friendly, attentive, and truly goes the extra mile with every detail. He always looks forward to visiting his friends there, and it's clear how much they care about him. Neon Dog consistently makes both pets and owners feel special. Highly recommend!

I've been taking Mia to be groomed by Jody at Neon Dog for about 8 months and they are consistently great. They do exactly what I ask and they handle her really well. I'm very grateful. Mia is usually a ball of anxious energy when we arrive and they handle it like it's no big deal. Thank you, Neon Dog!

Excellent my 3 pups love it there. I'm So happy I found them. I like to keep my golden-doodle scotch on the longer side and they are so good about that. My two Frenchies goose and Tito's love their bath. They are excellent with. Thank you from Tito's goose and scotch.

Jody is Amazing!!! Suki has never looked better. Very Happy! Will definitely be back!!!

Julianna did an amazing job with my huge dog, Grizzly. She bathed and brushed him in only an hour. He smells great and his nails are much shorter now. They gave him a cute free whale handkerchief. He's also surprisingly happy after the groomer's! Thank you!

I have standard poodles and they are groomed beautifully! Everyone is lovely and easy to talk to!

Everything! Wonderful! I will continue to recommend! My " 3.5 lb little Mabel looks so oohhh adorable!

This was my first time at Neon Dog. A friend, who also has a west highland terrier, recommended it. Someone met me in the waiting room, as soon as I arrived, and asked very specific questions about the cut I wanted. After I dropped her off I received a phone call asking if they could cut her shorter in some areas because her matted fur made it difficult to brush. I picked her up a little more than an hour and a half later and the woman who cut her was kind and explained everything that she did. The attention to detail was not necessary nor was it expected, but I was thrilled with the entire experience. The front of the business is also a shop with collars, treats, outfits, toys and more. I am beyond impressed with the service. This will be our groomer moving forward. Thank you Neon Dog!

I always have great experiences here, and love their merch. my puppy hates being groomed and is scared going in but happy coming out, and that means a lot. I've had cuts with many of their groomers and never been disappointed. what I particularly love is being able to make an appointment for the same week online instead of having to schedule months in advance.

Been going since it opened. Great business. Great original owner and new owner. Great staff and groomers. I'm so happy.

Love coming to the Neon Dog! Jody is the best with my sensitive dog that does not enjoy grooming. She is great for bee because of her gentle and nurturing ways. They are speedy and organized. Very clean facility.

Love the groomers at Neon Dog! Always happy with how quick and amazing our dogs have turned out.

New management. Now there's a "special handling fee" if your dog is too wiggly and requires another person to hold him/her still. Was not told about this when I was first charged for it. It is now on a written display, but still seems a little ridiculous esp bc this place is not cheap to begin with. Terrible customer service from front desk receptionist, Naijja. Came late to an appointment once and was turned away after calling and communicating that I was running late and was on my way. They would've been better off telling me to reschedule rather than have me come and turn me away based on a 3 minute discrepancy.

They always do a great job with our golden doodle! They keep notes from each appointment so they remember what we like. Recommend!

An excellent place! My 10lb mutt looked GREAT when I picked her up. Also: they texted me 15mins prior to pickup which was helpful. And my dog is shy when meeting new people but she liked them. Will come back.

Main thing: easy to make an appointment with less than week to wait. All the full groom services were perfectly done. I asked for no perfume and he smells only like clean dog, not a French Fufu House. The groomer took her time, worked out knots, got all his places, ears, nails, bottom, and kept his face, head, and tail longer. Very artistic. She took two hours. I hope my tip reflected my full appreciation for her skills and time.

The staff and crew deserve awards. They are so amazing to my dog and always treat us like family when we are there. If you live in the Norwalk area there is seriously no better groomer I have found!!! Loyal customer for life! Thank you, Neon!!!

Groomers have incredible patience with my two older (but feisty) pups. Thus far, they've done a great job - doggies look beautiful and seem happy when they come out after their sessions. Perhaps a bit pricey compared to other places, but they're reliable, on time, professional and always courteous ... plus which The Neon Dog has the cutest little shop: collar/leash sets, "organic" treats, home-baked doggie cookies (decorated & fun), nice sweaters & shirts, etc. There is a place to wait if you choose to (though there are plenty of restaurants and snack places nearby), and a dedicated parking section just for Neon Dog clients. All in all, a great little place.

My dog always smells great when she leaves there! They are easy to book/communicate with and reasonably priced.

This is our second visit to Neon Dog and we are so pleased with the customer service, the pricing and the great care for our doggie. Our first visit, Kyla understood exactly what we were looking for with a mini Aussie labradoodle grooming and she did it again with this visit. We are very pleased and highly recommend Kyla and Neon Dog!

This place is so clean and did an amazing job on both of my pups. My pups looked so good. I will be going back!

Our dog has been coming here for grooming over a year and we are always pleased with the staff and his hair. Highly recommend!

My dog always looks beautiful after grooming! Neon Dog is convenient, easy to book appointments and doesn't keep the dog in a crate for hours. You drop off and pick up less then 2 hrs and your dog looks beautiful. My dog has fur with feathering and they do a great job with her. Annabel aussie/border collie mix

UPDATE: the vet said we need to bring her in ASAP. What this place has done to my poor dog is unacceptable. Brought my dog there today for a bath/brush, de-shedding, and a foot trim. For some reason my dogs butt and entire groin are completely shaved, even though nobody asked me, told me, or explained anything about it. She has these awful bloody angry looking blisters all over her groin now.

They do a good job and quick compared to other places! They take notes so you get consistency.

Took my puppy here to be groomer for the first time and was very pleased with how they cleaned up. She was super soft, smelled fresh with soap, and they even got out the pine pitch from her fur. It was easy to book and took a reasonable amount of time to be done (just over 1 hour). She came home with a cute bandana too! I would have liked more feedback of how she did since she is a puppy and this was her first time. When I asked I got the "no news is good news" answer.

I recently took my 8 yr old Golden Retriver for a full clip They preformed this exact service last year with no problems. They could not get the job done this time, saying the dog was not cooperating. Eight year old, golden retriever, not very active. They still charge me for a bath and a clip. I cannot tell the difference from when I dropped him off other than the bath. $100 charged! Not going back it's too bad because I like this business . FYI, I just got Duke home and noticed that there was no grooming whatsoever. He still has mats behind his ears !

Very welcoming and professional. Excellent with both my dogs Kaito and Daisy. Wouldn't go anywhere else. Savanna is great, everyone is

Plenty availability and friendly staff And picked up some treats for my pupperz Had a good experience highly recommend

We went to CT for a weekend getaway.. I found this super cute place on yelp before the trip and made a point to go! The staff are very unprofessional... they did not greet us, were annoyed and huffy. When I asked a question about a harness they were unfriendly and wouldn't even get up from the desk to help me. I walked out in disbelief and frustration. I wish I could give zero stars. It was a very disappointing visit. I will never be back .. I hope the business owner takes notice to how their staff are treating customers.

Excellent groomers who are good at dealing with skittish dogs. They are good about getting my dogs out as fast as possible while maintaining quality service.

Absolutely amazing people here. Super nice, responsive, and talented. I love that there are set times for appointments and your dog isn't sitting there all day. They listened and give me exactly what I wanted. My dog wasn't terrified and desperately trying to get out of there after his grooming appointment. The store is also super cute!

We've gone to several groomers in the area and Neon Dog is the best hands down. Particularly impressed by their attention to detail. Our Bernese Mtn Dog always comes out looking beautiful!

I have a very spunky corgi who intensely dislikes having his nails trimmed. Brought him to try it out and I swear these folks are WIZARDS. He didn't bark once (unreal) and was done in less than 5 minutes. Faith stayed with him to comfort him the whole time. Absolutely coming back for more in the future!

I love neon dog. I have been going there since they opened. They are fast, reliable, and clean. I also love their little dog treats and toys.

I found Neon Dog online as I was looking for a last minute appointment for my 5 month old dog. They were very accommodating and called me when a cancellation came through. The store is really nice with great, curated products. The grooming was quick and thorough and I was very happy with everything. We will be back for sure!

I met neon dog at the new canaan holiday market, talked to them about my concerns with groomers - they told me that the dogs don't wait in cages and that they'd recommend for my puppy just a bath to start (we have a golden retriever pup). Scheduled a bath for my puppy before the holiday - the place is nice and clean and cute shopping in the front. They offered the right service based on what I selected. I dropped her off and got a text when she'd be ready. They were transparent about her not liking the blow dryer (again, puppy) and that she did well otherwise. So happy I found them! Thanks for taking care of our honey - she smells delicious and is so fluffy!

Just want to tell everyone how great Emily is. She has been on the team since March and we just had the greatest after Christmas groom. I even requested the muzzle be made shorter and it was no problem. These folks love what they do I and they are good with your dog.

Brought my dog here for the first time today. I love the aesthetic of the store portion and the front desk attendant helped me to find my dogs rabies info. His bath was quick and when he was done he looked and smelled great :) will definitely be back!

Worst customer service. Avoid at all costs. Cancelled my appointment without even a warning and was completely unapologetic. My appt was only to bathe my dog since the groomer butchered my pet when she was groomed there a month before. She came back bleeding and with cuts all over her ears and they blamed her for it. I do not recommend this establishment. There are many better places to get your dog washed and groomed. I don't usually write reviews but wanted to warn others of the horrible service and attitude.

We're very happy with Neon Dog and so is our dog Velma. It's a cute place and they are doing a great job at grooming.

A big thank you to Max and the entire Neon Dog team for an excellent first experience! After a bad experience at another groomer I had to take Riley in for the second time in 1 month. The whole team is so friendly and knowledgeable about what you want. Riley was finished in under an hour, not that they rushed they're just that good. I live in NYC and have family in CT but will definitely be scheduling our visits around Riley's grooming schedule!

Took my puppy to Neon Dog for his first cut. Neon was great with him. Morgan wasn't scared and couldn't wait to go back again.

I loved everything about this place!! Staff made me feel comfortable about leaving my babies for the first time! Savannah did an amazing job!!! She is so loving and funny and has such a great personality!!! I am so excited to tell everyone I can about this place!!! Love love love it!! You have to go!!! Look how cute my babies!

Just had my little shih tzu Frankie groomed here and Savannah did such an awesome job! Such a cute shop and friendly staff. Will definitely be back!