Nespresso

I am a fan of Nespresso coffee... but most of the employees are definitely "snooty". As a black man, I'm used to being judged by my look. But, I am also used to once people sense my personality and that I'm harmless, they usually treat me better. I appreciate workers TRYING not to be judgemental... It's pretty routine for Nespresso employees to make you feel unwelcome. I was just there today....the woman greeting at the entrance was EXCELLENT. The cashier was EXCELLENT. But the woman in the middle didn't make us feel very welcome. My partner, who is Hispanic, told me that he caught this employee saying to someone else that we weren't going to buy anything. I am the one who pushed him to visit because we needed Nespresso pods and haven't bought any for a while because they are hard to find I try to go about my life expecting to be judged this way as a black man... but I make more than $100K as a flight attendant. This isn't my first time at this location and feeling unwelcome. This is Scottsdale and Biltmore Phoenix, in general. Pretty. But, unkind. I want to be MYSELF. I am not disrespectful to anyone. I am not rude or loud or unkind. I hate that I never feel welcome here by the employees. My partner and I are super silly with each other. We know how to make each other laugh, but it's never disrespectful to anyone around us. I tell myself "I'm just here for the coffee." Nespresso coffee is EXCELLENT. Please stop judging your non-white customers. Your greeter and cashier were great. The cashier who rang us up was amazing! The woman in the middle of the store made me feel like she wanted me and my Latino partner to go. This isn't the first time this has happened at Nespresso Scottsdale Fashion Square.

I’ve been to this location several times and it’s always been fine enough but yesterday I went and Denise (who’s name tag said in training) was the absolute best. She made yesterday’s visit the best I’ve ever had. She was so knowledgeable, helpful and sooo patient! She had the kindest, friendliest demeanor and I felt like she truly cared about my experience. She went out of her way to have me taste test one I was curious about which ultimately led me to purchase said flavor. I made sure to compliment her and thank her as she truly deserved it!

Went mother's day weekend and it was bonkers in there. I had gone before with my mom during a week day and it was not as bad. I think maybe they need their own stand alone store outside of the mall. In all it was a good experience. The customer service side of things is fantastic. The part I don't like is that some stuff is available in store that isn't online, I know it's like limited stock items but my favorite items so far have been the Hawaii Kona and the Oatly which I have gotten in store but not showing online. Literally my only complaint. Staff was always sweet and kind to me no matter how busy. They make sure you get onto a waiting list as soon as you walk in even if you aren't sure if you are planning on buying and just wanted to try the new seasonal flavors to see if it fit your pallet. Overall enjoyable experience even when overcrowded.

All we wanted was descaling solution. We spoke to someone, they said they would grab it from the back. Asked us to try some coffee. All the boxes of coffee on the wall appeared to be facades. We waited 10 mins, nothing. Asked again, we were told there were people ahead of us. Just a pack of descaling solution: take my money. Waiting. We left after 25 mins. It is coffee, and yet they managed to channel the worst parts of a car dealer, cell phone store, and the Apple Store and somehow we felt we were not good enough to be served so we could clean their product we own to continue to drink their coffee.

Terrible customer service, cashier said we were “ too loud “ and that someone complained… we are at nespresso getting coffee and I didn’t know we were at a library. The cashier was rude and passive aggressive and as we checked out considering we did purchase several items she suggested make “good choices”. I should mention her name but you known who you are. Your customer service is horrible and judgement should be evaluated. The last time we got amazing customer service and apparently the associates working during the week are much knowledgeable and friendly than this woman checking us out. I’m very upset and regret buying my nespresso at this location. I should have purchased my items online and not felt judged by this certain individual.

We were excited to visit the Scottsdale Fashion Square Mall location. We were not aware that we needed to sign into a cue. We were looking at book by an empty register. The employee came up and told us we needed to move as she was going to check out another customer and then proceeded to grab the book we were looking at out of our hands and said, “I’ll take that too. Mentioned what happened to another employee as we attempted to give it another try. He said, “welcome to the weekends here”.” What a shame. The entire situation could have been handled so differently.

I just went in to exchange something and I missed the person that was checking people in (he was standing in the literal corner), so I walked in and literally no one talked to me, mind you half of them didnt have any customers, I finally went up to someone and they legit rolled their eyes at me. Once I finally was helped the service was amazing I think it was the manager helping me since I had a return. I will not be back in the store I will stick to ordering online.

I had the pleasure of working with Kristina H. tonight - and I could not stop smiling! She was warm and personable - and incredibly knowledgeable! We chatted about Nespresso's flavour offerings so enthusiastically that the other customers were probably confused about our shared passion! Next time I'm near this location, I would gladly to drop in just to hi to Kristina! Five stars isn't enough; I want to give her ten stars!

A friend introduced me to this place while we were walking around Scottsdale Fashion Square Mall. I have never been a fan of Kering coffee and prefer my regular coffee brewed or pour over. But she turned me onto this place after I sampled a cup in their store. I love that they offer free smaples. Nespresso machines brew espresso and coffee from coffee capsules of ground coffee beans. I was amazed by the quality of the coffee in my cup. All Nespresso coffee is roasted, ground and encapsulated in Switzerland. The capsules and machines are sold worldwide. You can order them online or in this store. Nepresso Boutique sells both machines and capsules for both the original and "VertuoLine" pods. The "VertuoLine" capsules were created for North Americans who wanted a larger serving of coffee. Nepresso Boutique at Scottsdale Fashion Square recently closed and reopened to a new location within the mall.

I visited this weekend for some supplies. Talked to a cashier, told them what I needed, and was told they'll grab it from them back. I waited, and waited, tried a coffee, waited some more...I checked back in with the cashier. There were 3 people ahead of me? So there's a virtual line -- that no one tells you about -- that usurps in-person customers. I don't mind waiting, but I had no idea there was an electronic que to get in. It would've been nice to be told because I wouldn't have gotten so pissed especially since you cannot do anything for yourself in the store. I had walked up to a cashier with no one standing in front of me to place an order; I thought it would be fast! Totally wrong. The lesson? The store is trying to be an "experience". IMO, it's not a cafe, it's a store. It's not an apple store where you're dropping $$$$$ and check out takes time, it's coffee. Your daily joe. The ambiance was one part coffee snob, two parts teens getting free coffee and clogging up the store, and three parts pretentious tech store. I'll never visit it again.

If you're gonna be in a shithole mall, at least stay in the same spot. Been walking all over Fashion Square trying to find the new location, while being acutely reminded why I only typically order online. In person purchases with Nespresso SUCK!

I don't normally leave reviews on stores, but Maria from Nespresso Scottsdale definitely needs a major shout out. I've been to the store many times and I feel the service is always only OK, but Maria was totally amazing answered all my questions and helped me. I feel like she loved the product, and liked being able to help me understand what I should be getting. Thank you, Maria, you're the best!!

I live so close to the mall that it's dangerous, but I love stopping in and buying my nespresso pods in person! It gives me the opportunity to try all the fun, new flavors (and get a lil cup of free coffee). Everyone is always super nice and they even started 3D printing on your lattes which is insane! Only downside is that now you have to drink your coffee in the shop, rather than taking it to go.

There was a weird guy in the front who kept rolling his r's only in the word nesprrrrresso. That would have been fine but we asked if the machines were more like traditional espresso makers (high pressure) or if it worked in another way. He acted like we didn't know what we were talking about and his attitude was very unpleasant and weirdly pretentious. The guy at the cashier/bar was cool though.

Me and my mom went to visit the Boutique to buy espresso pods , and unfortunately it did not go well the man who helped us was very unwelcoming, seemed very bothered for me not knowing what I wanted . The worst part was an un wanted comment when it came to purchasing my mom had offered to use a gift card that she had received and had more then enough to cover the cost and the man told me to " make sure I had enough money " . Felt very targeted and extremely uncomfortable I will not be returning and would rather buy them online . As I can see by these comments as well the same man has been unwelcoming to many customers and should be evaluated.

Visited on 1/17 fully prepared to purchase a few items however all four sales associates were unwelcoming and generally made us feel like a burden rather than paying customers. We left without purchasing anything.

It is nice to have a Nespresso store nearby rather than ordering online, but finding a time when you can get in and out of this store without a long wait is difficult. When Nespresso was out of Sur La Tab they had the coffee pods right in front of customers. Now after standing in a long line they take your order and then go to the back room to get the pods. It just takes longer and makes the line go slower. They also used to offer customers a taste of coffee so you could try a new flavor. They seem to do this for a select few customers, but they aren't too friendly about it. I'm not sure why the service had to change now that they have their own store, but it was much better before. I will order online unless I am in a crunch for coffee.

Love nespresso such an amazing experience Asa is the best, so friendly, informative and helpful. Lovely lovely lovely

Clean Boutique. Very friendly staff. Love the variety and convenience of this boutique.

This business is NOT closed they just moved locations in the mall. The staff is absolutely amazing and very helpful. The amount of options they have is very nice! You can even sample coffees before purchasing. They also do daily specials so make sure to ask!

Have to love when you walk in and are waiting only to have other customers come in after you and yet get helped right away. Guessing that's the boutique experience.

It's closed. No notice of redirection no parking available took about an hour to get in and out of the current location.

Service 10 out of 10 Knowledgeable staff. Variety of products, flavors, machines, and options.

My mom and I walked in there today to purchase some pods and the man at the front was extremely unwelcoming. He acted like we were bothering him for being in the store. My mom and I immediately turned around and left without purchasing anything. Do better.

PSA to check your bag before you leave. They're nice & I love the vertuo varieties. But I literally pointed at the pods I wanted in the new machine variety pack & when I got home I had a sleeve of something I've never heard of. I looked at the welcome box and it wasn't even one of the types in there lol. I was really looking forward to waking up this morning to have one of them too lol

I went into today to the Scottsdale Boutique and was not disappointed. Every time I visit this location I receive timely service and the staff is friendly and offer suggestions on new products. Five stars for this Boutique! David

Mary was absolutely amazing! I came in today and just could not resist leaving a review about her! She was knowledgeable- attentive- and beyond kind! Thank you Mary for helping me pick out my new/first nespresso!!!

Was helped out by Larry today !! Phenomenal shopping experience at this store! Thank you for the pod recommendations

Went in there with a friend who wanted a machine and the older woman with short white hair simply responded to all of her questions with a "no". She did not suggest anything or even try to sell to her. It was so rude. She lost a customer and I will not be shopping there either.

Based solely on the structure/process of the store! Staff is great, always stocked with good stuff. But this new process of checking in and wandering makes no sense. We've been coming for a long time, and used to grab our sleeves on the way to the line and were in and out in 5 minutes. Now, you check in and wander aimlessly until someone calls your name. It somehow adds about 15 minutes each time and makes the store more crowded and uncomfortable to be in. It seemed like the process wasn't broke (I had zero complaints before now, it used to be so efficient), but they "fixed" it anyways. As a regular customer, I suggest returning to the old structure!

still horrible.. same items onlne at amazon less expensive and at starbucks in target and walmart.

it's easier to order coffee online. The manager was managing a "virtual queue" which meant creating a list on a tablet. Maybe there weren't enough people working or maybe it's to build prestige. I didnt want to wait 20+ minutes just to buy coffee. she probably ly could have helped a few of us in the time it took to enter our info on her tablet. My recommendation - just order online.

Very clean store, but super busy! The young woman in the front of the counter was sweet. She gave out samples of whatever you would like to try. Customer Service peeps were nice but again alot going on in here. I honestly would just order online and skip the drive and all the chaos! I do love the fact that you can call in your order and prepay. Well thats the better way if you must come inside. They will deliever to you and Quickly through Amazon. I know I know you either hate them or love them. Me well I embrace them since they are not my enemy yet. So I just say this to say. They will overnight your coffee to you! Yay. I do love the coffee. It is maginicant!

It's too bad we don't have one in Hawaii. This boutique was awesome. Loved the modern and sleek feel of the place. Many different type of machines were available as well as accessories. All types of coffee pods available as well as seasonal flavors. They have a tasting bar as well. Service impeccable and staff very knowledgeable. You step up to the order stand and receive one on one personal service! Questions? They have the answers and great recommendations. After my purchase I was given samples of coffee pods and you have a choice of how you'd like to recycle the empty's. You may return it to the store or UPS. They provide you with bags to return them. Definitely will return!

This place is always busy, and with good reason! I was treated to a sample while I waited in line and the maple pecan flavor was delishh! The service was fantastic and was able to zoom in and out, selecting some awesome nespresso flavors. If you are into coffee, this is the place! Yumm

Thank you Maria & Sophia for taking care of all the people. Thank you . Have a good coffee

Great coffee and friendly personal Excellent variety in stock at reasonable prices. Will be our place for refills

Such a great first ever experience at a Nespresso Store! This store was busy even after arriving 10 mins after it opened. I loved that we were offered to try a Pumpkin Spice Cake Vertuo pod. The lady doing the tasting was super friendly and helpful. Now, the person who I ordered my pods from left a lot to be desired. She wasn't the friendliest and didn't get my pod order right the first time. I had to correct her multiple times with the spelling of my email (my phone number had been entered wrong when I purchased my machine over the phone late last year) and she said I ordered pods that I didn't. Luckily she read back to me what I wanted, so I was able to ensure my order was correct. I like paying a little less than CA tax while here in AZ, so I will be back if I am ever in the area.

I don't come into the store often and usually make my purchases from the app, but I wanted a new machine. This is the second time I've been helped by Andrew! He's really awesome! Didn't make me feel rushed even though the store was busy. Helped us pick out his recommended coffees and made sure we were taking advantage of the latest deals. I was super happy with my purchases, but enjoyed my time in the store! Customer service is a dying art, so it was refreshing to have Andrew help us out. I enjoyed the shopping experience enough to start going to the store more often.... as long as Andrew is working. Thanks Andrew! You were right, the Costa Rican is very good

I am a huge coffee drinker and during covid lockdown I gave up my Keurig machine and switched to a French Press, which I loved then one day I knocked it off the counter and didn't survive and with having to return to the office to work I found myself going to Starbucks every morning. Well during the holidays my son gifted me a Nespresso Vertuo machine and I absolutely love it! I had a few coffees with the machine, so I had to find where to get more and saw there was a boutique at Scottsdale Fashion Center. Although you have to buy the pods directly from Nespresso, they really aren't bad at price. Sure, some of the collection pods are a bit more, but for a sleeve of 10 expresso shots it comes out to 10 bucks, that's a buck per coffee, I am not mad at that. I went to Nespresso website and placed my order for pick up at the store. The order was completed within a few hours and with store pick up I didn't have to worry about shipping cost. Loved the easy pick up of my order at the boutique. The staff was friendly and helpful. The next time I will have to spend more time and check out everything they have in the store. Truly enjoying my new coffee machine, love making my fancy cups of coffee at home.

This is the dumbest shopping experience ever, I have come here every time every time I think it's a convenience its usually an inconvenience because I need to wait 20 minutes to buy the same exact coffee that I know I want to buy. So dumb fix this

Terrible customer service. I've been a Nespresso customer for 4 years and we love the coffee and usually order the pods online. We saw the Nespresso boutique at the mall and decided to go in to purchase some holiday pods. Madison was snappy, rude, and didn't even tell me about all of the holiday options. I asked her specially for new holiday flavors and she told me 3 of them. She didn't offer a sample and seemed like she didn't want to be bothered. There were no other customers in the store and it wasn't busy at all. After I bought 3 sleeves, I saw on another sign that they had more flavors of holiday coffees and am super upset that she didn't even mention them. I could have found more information by myself online, what a waste of a "boutique". Pretty sad that the only Nespresso in Arizona has such crappy customer service and is driving business away by their subpar employees.

This location is busy so be friendly if you visit:) The staff is great. We had an amazing experience with Amy! I can't say enough great things. She has a wonderful personality and positive attitude. The store also offers the option to try out the coffees, we did not try any during our visit but love that they offered it. Highly recommend!

Visited this store for the first time on a Saturday morning, it was busy, however, the line moved fairly quickly. I was apprehensive about the time a sales rep would have for me given the continued line build up and I had a number of questions. I was fortunate to be greeted by Naledi, a patient, friendly and very knowledgeable sales rep who showed me the many machine options and the wide variety of coffee pods. I was very pleased with my purchase experience, my only disappointment was that they were out of Kona Coffee pods. As I live over two hours north of Phoenix, Naledi made sure I knew how to order Kona pods online and have shipped to my home. Should you visit this store I hope you have the opportunity to be greeted and served by Naledi.

This store is staffed with the worst customer service I've ever witnessed. I ordered online and paid an extra $5 for same day and they delivered 1 sleeve instead of 10. Didn't even read the order. Now they won't come back with the remainder. They did charge me $85 though, NO problem. WTH is wrong with this Scottsdale Location. They walk around like Zombies.

Rude service from staff. I will just stick to buying my Nespresso pods online. Sad knowing that the only boutique shop in Arizona is staffed by people who don't enjoy working with customers face-to-face. Don't come here unless you like the feeling of being stupid or insulted.

I mostly buy the coffee online these days, but I stopped by to drop off my old pods for recycling and to pick up new bags. It was no problem and didn't take long. They're limiting the number of people in the store, so there's a line out front. When you get to the front of that line, there is a person who asks you what you're looking for and provides assistance if you've got questions that can be answered outside the store (certain coffee types and their profiles, costs... what you'd like to order, etc) it seems pretty efficient, although it seems like you may take awhile to get to the front of the line if the people in front of you have a lot of questions. For me, there was a bin out front of the store and I could have just dropped my full recycle bag without waiting in line... unless I needed to purchase coffee or a new machine.

Person at the entrance enforcing COVID occupancy restrictions was friendly and helpful and answered our questions while we waited in line. They seem to have every flavor pod you can think of. Left the store disappointed as they didn't have the Nespresso machine my wife wanted in-stock.

I have been in this store 3 times and EACH time all the employees I have interacted with ALL have such an attitude. The first time, I just chalked it up as maybe she was having a bad day. But now I see it's a whole vibe in the place. They don't want to help you, which I find so odd since that's what they are there for. This last time, I did not even receive my sample pods. My suggestion is to just order online to avoid the the non existent customer service!!

I've been back several times, now that my back is better. Staff is pleasant towards me and so are the people you stand in line with. Lol They will write your order at door and pass it along to staff for efficiency, and overall the flow is pretty good. The line moves quickly. I continue to return. I really love my Nespresso machines.

I rarely do online reviews but, I felt I really need to today. I have been a Nespresso customer for over 8 years and for the most part happy except for every two years I have had to replace my machine. I called online and the customer service was terrible. Do I decided to by a different type of machine and this one take the original line of Nespresso pods. I had ordered a bunch of left over Verto capsules and when I called 800 number they said they would not return them. I went to this store and everyone was very friendly. The manager came over to help me and without hesitation took care of the issue with a smile and gave other suggestions on different flavors I should try. I was considering not using the Nespresso pods again but this manager has changed my mind with her excellent customer service.

I called in the morning to place a pick-up order for 5 sleeves. The lady on the phone said that it should be ready in 1-2 hours. I live an hour away, so after waiting at home for an hour, I went to go pick it up. When I get to the store, the young girl helping me goes to the back for the order. Once she comes back out, she tries to explain that they can not fill my order because they do not have the product. They said there is no way for them to contact customers. I can not believe a large company like this will take your money and not have the decency to let you know that they do not have what you perchased. I wasted 2 hours just driving to and from this store.

This location displays their coffee capsules, machines and accessories neatly and attractively. They moved from an inside space in the Scottsdale Fashion mall to a corner spot on the second floor. It should be very convenient to zip in and load up on sleeves of coffee and return to your vehicle if you parked in the green garage. Unfortunately I don't just don't make one stop when dropping by this store, I end up shopping the mall! :)

I came into the store on Thursday. I bought the vertuo pop AND frother. I got home to see the frother was not included. I Tried to contact the store. I Was directed to a customer service line where I was placed on hold for 14 minutes. Just to be told they couldn't help me. There was no way to get in contact with the Scottsdale location. And no way to ship the item to me. I live an hour away. So I have to drive 2 hours to Scottsdale again, to pick up my machine I already paid for. I was also informed that if the item was sold out I would have to wait 5 business days for them to order it to the store. So potentially make the drive again. Absolutely ridiculous! I also did some research after and found the exact same machine at Macy's half off. horrible experience! And a whole project!

Amazing customer service. I believe the woman's name was Naria. I apologize if that is not the correct spelling, but definitely worth noting that she was extremely helpful and patient with resolving our Nespresso brewer issue on a very busy Saturday. Thanks again.

This is the store I usually come to because I work very close and typically I have a pretty decent experience. The employees are never super friendly, but that's ok. Today I went in and the lady working was extremely rude. In a very aggressive tone, she told us we were in the wrong line, which is fine, but she could've been a little nicer. It was a bit embarrassing, considering the store was full, resulting in us leaving. Will now be looking into online orders, or at least pick ups for the least interaction with the store associates, and I suggest you do the same. Also, parking is not fun.

Always great service @ Nespresso, Scottsdale Fashion Square! Love their selection & their recycling program! I'm a loyal customer!