New Gangnam BBQ I

It was the worst dining experience we’ve ever had. We came on a Sunday around noon, and there were only two other tables occupied when we walked in. Two Korean ladies were serving; one of them sat us at a table between the other two. Since the restaurant was fairly large, and we were planning on doing BBQ with some soju, we asked if we could sit at a table further in the back. She immediately seemed annoyed, mumbled something under her breath, moved us to the table we requested, and then walked away. Right after, she went over to the other server, and the two started talking loudly to each other—as if they wanted us to hear—saying things like, “Why did they have to sit there?” and “Who knows why.” We probably should have taken that as a sign to leave, but since we were hungry, we decided to stay. First of all, the table was oily and sticky. Second, although it was all-you-can-eat, you had to order each type of meat through the server. When we ordered brisket, what came out looked like scraps—just a bowl of leftover fatty pieces with hardly any actual meat. The complimentary soybean stew never arrived until we asked for it at the very end, and throughout the entire meal, no one ever checked on us for more banchan, soju, or meat. We had to flag them down for everything, and it honestly felt like they were deliberately avoiding our table. Keep in mind, the restaurant was not busy—there were maybe four other tables besides us. When we did finally manage to get their attention, the server would come back with our requests, but always with visible annoyance, as if serving us was an inconvenience. We’ve never been treated this poorly at a restaurant. And to be clear, we were never rude or unkind—we thanked them every single time they brought something over. I recently saw that they’re trying to run Instagram giveaways, probably to bring in more customers. But honestly, I don’t think they’re ready, at least not service-wise. And for the price and quality, there’s plenty of other options around.

This place has gone to shit. We have had lunches and dinner here with our children. Took my 8yr old for lunch, was told, they have to charge her full price bc of the grill. Rude as hell, she left and sat with her friends at the table, eating and chatting. I had to walk over to her and asked if we are waiting for something. She said no and then asked me again if I want the grill. There was only one older couple in there. I DO NOT recommend this place. It was better when Sun and the other ladies were there. I took my daughter and left. Took her to The GRILL and so much better service and friendly environment.

The workers are somewhat nice. Foods are okay. My credit card info was stolen right after we ate there. It was used to buy a flight ticket to South Korea.

New Gangnam BBQ is a decent all you can eat Korean BBQ. Sadly, their prices have increased to $32 per person, which is a little steep when you can find a cheaper option that is also around the area with a more budget friendly price. They do give a big amount of Meats which is great. The staff are okay. They do ask you frequently if you need anything else but they do like to hover over you and try to rush you out of the door, which in my option isn't what I look for in a all-you-can-eat environment. The complimentary sides are delicious and also the unlimited amount of rice as well. The meats were also good too. Maybe it was just me, but the experience and the price for the Korean BBQ is just a letdown for me. Will not be returning to this location.

Food was amazing, and every time you order they'd switch out the plate, refilled drinks and rice bowls. My only reason for 3/5 stars is because our waitress demanded a tip on the check, and we were planning to give her a great cash tip. We told her that, she nodded and left with a smile. We were fine, but she came back to us AGAIN for us to tip on the check. I feel conflicted because the service was great, but we shouldn't be harassed for a tip even after explaining that we're giving cash. (Table beside us were also harassed by her for a tip.) On our way out, she followed after us for the tip on the check again. We were clearly upset, and I was uncomfortable. My husband had to explain to her that it was disrespectful for her to demand a tip.

Food was great. I recommend that the owners do a wash of the ceilings, at first I thought that they were painted brown, but it was just all of the smoke and other residue that rose to the ceiling and got stuck. I had a hard time trying to enjoy my food after that realization.

We have been going here for at 7 years and they have evolved. I love the lovely ladies who always come with a smile.

I got there about 2 hours before closing. The service was great. They had all the utinsils ready on a cart and took our order and was back with the food really quick! The ladies were nice and checked our table to make sure we wanted more food. They were really good about replacing the grill also, so it was clean and not a burning hazard. Prices are reasonable for the amount of food you get and the brisket is a good quality also. Would come here again!

New Gang Nam BBq is our family go to for meals. Their AYCE bbq is amazing good tender premium meats. They change the grills frequently so there is little smoke. Their banchan is theBEST in the South Sound. We often eat off their a la cart or meal sets. The portions are generous and the service is lovely. They do get busy so expect some distractions. Love this place!

It was actually really good! I was pretty hesitant after reading all the reviews previous to mine regarding "rude" servers and the issue with the demand for tip. That was not the case for our party of 6. We went on a 5pm Saturday evening for my son's 16th birthday. There was no wait for us. We ordered the $32 AYCE kbbq and there was a vast selection of meat, that we hardly got to try every single one, as we got so full with the portions of meat we did receive! Their variety and amount of banchan was a plenty. The servers were actually really nice and kept coming back to check on us and replenish our meat/beverages. We really enjoyed the beef bulgogi (we had like 3 rounds of that), beef brisket was yum. Both tender meats. We also ordered the pork belly, which to me was pretty good but not the favorite out of the meat choices. And lastly we ordered the spicy pork bulgogi, which had great flavor, but was just a tad too spicy for me! But my heat tolerance is about a 2-3 star. It was tasty, though! My mom paid the bill so I'm not sure if there was any push on the tip, but the lady at the counter was actually nice! Maybe we tipped her the amount she wanted Would recommend!

I'm surprised reviews are so low? This place was amazing! Service was great and we were able to get plenty of food!

Love this place! Service is great and food is always amazing! Love the AYCE choices, and prices are reasonable.

There's another location of this restaurant that popped up in Lynnwood but I happened to be with my mom in the Olympia area and decided to try this place out to see what the hype was about. We walked in and weren't greeted by the woman at the cash register, but she did seat us once she was done closing out the bills or whatever she was doing. It was a cold day, and sitting under a BBQ fan on the non-bbq side of the restaurant added a really unwelcome draft that blew cold air on us our entire meal. My mom brought it up to the staff and they turned on the fan (so that air would be sucked away from us instead of toward), but it didn't help much. We ordered fried mackerel, spicy soft tofu soup, and the fried baby octopus (). The food came out very quickly, but also cooled down even quicker because of that dang draft! Even the soft tofu soup, which is served in a stone pot, was at room temp within a few minutes and cold before we finished eating. And we aren't slow eaters. The rest of the dishes didn't have the luxury of being served on hot stone, so they cooled down even faster, which was really unfortunate because they all had good flavor. Side dishes were also good, though I did find it a little nod to the cheap/fast quality when the sweet potato dish actually had white (unsweet) potatoes and the sauce was pure corn syrup. Overall it was a so-so experience. The soft tofu soup is a safe bet - I thought it was tasty and it was nice to have hot soup with rice on a cold day. Staff were nice and left us alone, though my mom being Korean it was a bit easier to call out and get someone's attention (Korean style) so I'd image it could be frustrating if you go with a more Western mindset of waiting for a server to come check on you every few minutes because that likely won't happen.

Not sure why but this seems to be a favorite among my friends. Short ribs marinated well and flavorful. Also the rib eye was on the good list. Pork belly... is average along with the bulgogi. Too full to try any other meats. LOL I guess that's a lot actually. Plenty of variety with the banchan. Kimchi was good, not too fermented. Lettuce available by request but just the first basket. After that they charge. Ventilation good. Now...service is ok. We had to constantly wave people down because nobody checked back on us. I know Ive seen some people pull the race card out but... Im Korean so they just aren't good w/ customer service all together. A good place will see a banchan dish is empty or tea and will ask if you care for more. Ive been here enough times to prepare myself to wave people down if I need something. Just don't take it personal. $38 buys you All You Can Eat kalbi, ribeye and anything else you see on the menu pic included.

We always came here once in a while, but service was never better, even got worse, had food here on a sunday noon, food was fine for its price but the service is horrible, never coming ever here again, the lady spilled the sauce on our buddy hand without even apologize to us once. When we finish our meal, they forced us to tip despite we have to serve ourselves the whole time while they offering help to the bigger group. After we put a 0 tip for how bad the service and the experience was, the lady legit told us not to come back!!

Food was excellent but the service was horrible they literally chased us out of the restaurant wanting a larger tip

Great service and good quality portions of meat for the money. Service was excellent. Ambiance was classic Korean BBQ, clean, large booths, well lighted.

Took my wife here for her birthday dinner last night and had a great experience! Food was great, ambiance was on point, and the service was expedient and attentive. Highly recommended the Galbi (listed as beef short ribs on the $38 list)! Their house marinade is amazing and the short ribs were cut about 1/2" thick! That coupled with a grill that actually puts out a good amount of heat made for some delicious Galbi! I see a lot of reviews on here complaining about the service, so I felt I needed to address this too... as someone who also works in the restaurant industry I feel like there's a real lack of perspective with respect to the reviews that claim the service is rude. My wife and I came in as a party of 2 around 8pm, and they closed at 9pm. We knew this, and knew they would probably be looking to get us in and out ASAP. This is why we weren't surprised when our server quickly sat us, presented our banchan, and asked us if we knew what menu we were going to order from. Its just common sense. Even if we hadn't come an hour before close, the reality is that this is a restaurant that is essentially run by the front of house staff. There's probably one prep cook and a dishwasher in the back. Unlike traditional restaurants where your server makes maybe 2 or 3 table touches over the course of an hour to refresh drinks, these ladies are probably doing at least twice that, and each time they have to run 3-5 plates of food per table, plus drink refills assuming it's not a massive party in which case double the number of plates. I think it should be fairly obvious why they are curt and don't have time for you to be indecisive. The way I see it is that this place is a restaurant that serves a very local, primarily Korean client base and they don't change themselves for anyone who isn't a part of that community, and they shouldn't have to. Also, as far as the tipping goes, a lot of places will do mandatory gratuity for parties over a certain size... also, if you can't tip...don't eat out. TL;dr The low reviews for service keep this place a hidden gem! Food was amazing and the service/ambiance were on point!

The amount of meat you get here can't be beat anywhere else. If you got a party that can really dig in, then I'd say this place is your best bet. Banchan is decent. No complaints there. You also get lettuce and rice. However the first time and second time we were not served lettuce. We also did not get served the dipping sauce. I had to ask. The third time they brought us everything without asking. Not sure if it's because I had a bigger party, that it was dinner or that there were more people working but I just felt that there should be a consistency. The service can be better. 3 stars because the overall vibe of the workers feels like they don't want to be there and as a customer makes you feel unpleasant. When we walked in nobody came to greet us even though we made eye contact. Banchan rarely refilled. Such a strange place!

By far the worst tasting Korean food I've had in my life we ordered Kalbi, and it was thick and hard like a rock. kimchi fried rice was greasy and disgusting. Seafood pancake was soggy. The food was so bad that we couldn't even eat it.

So in recent and past years I've been here the customer service has never changed. I was upfront waiting to be seated and each time I tried to get someone's attention, I was ignored every single time. This isn't the first rodeo either, this has happened several times in the past 6 years or so. It wasn't my choice coming here recently either lol. The waitresses are always rude as hell, felt like a crime asking for another a refill on my water too. Anyways I really hope the staff gets it together, I mean the food is good but the service is pretty damn bad.

Had dinner with my wife, the food was ok for the price. We had the bulgogi, angus steak, black pepper pork belly and octopus. The service was ok, however the octopus caused my wife to feel sick. Usually we always get octopus no matter where we go as it's a delicacy we enjoy. Must have been a bad batch. What really set me off though was them specifically requesting a tip. An then made the comment "should have went to McDonald's if you didn't want to pay". I am all for leaving a tip and making sure I pay for the food I want to eat. If you are going to ask for a tip charge more to cover what you need to, don't ask for customers to leave a tip if the service didn't call for it.

They don't even deserve one star!! I and my friend have the worst experience ever at this restaurant! The food is fine for the prices. However, the waiters extremely rude and lacked of any customer service skills. No interaction. For the whole entire time we were siting there, they never came to check on how we were doing. I saw they asked how the food was to other tables, but they never asked us. They always ignored 'Thank you for serving' words from my end, and kept silence NOT EVEN A SIMLE or a simple NOD. We didn't even order for the second round because we felt so uncomfortable eating even though we were there for AYCE. After yet the entire time trying their best to ignore us, they still have audacity to expect a good tip? She said: ' We don't like your tip'!!! as we walked out the door!! NEVER EVER COME BACK!

When we went, it was on a whim. I was starving and saw the place and decided that I could use some Korean BBQ in my life. We walked in and waited around 2 minutes to be seated. That's when the waiting ended; the service was lightening fast, and they were as nice as you'd expect. Having lived in Asia, it's not an odd thing for me if folks from there aren't falling all over me with smiles and "thank you" greetings every ten seconds. We ate and we're out of there, and I couldn't have been happier. It was a tad bit pricier than I would have liked, but so are toilet paper, electricity, and water. If you want a smaller place with better than decent offerings, and the best non-smiley service in the region, go there! The inside is nicely lit and cozy as well. The chairs aren't the best, but I wash eating them, so I didn't care.

The best Korean bbq I've ever been to. Did all you can eat and we ate our hearts out. The service is so quick. It's clean and friendly environment. The meat was amazing and loved the sides. And the soju was fresh and highly recommended. Xoxo love this place.

We had two adults and one 4 year old child dining in their restaurant. They charged $17 for the 4 year old who only had two broccoli for the entire meal...When we asked for the vegetable, garlic and pepper set to wrap the pork belly, they told us impolitely that "the second round will be charged" before they even served the first round.. The food quality was below average comparing to other Korean BBQ restaurants around the area. There was no service what so ever, they never changed the grilling plate or refilled the hot tea for us for the entire dinner. Please avoid this restaurant, we will share the bad experience with all friends and family.

I was craving Korean BBQ after a long hiatus. My lady and I ordered our food. The first round was good. But then the service went out the door. We flagged down our server for refills on food and she wouldn't wait for our complete request. She would leave. So we asked her a second time for rice and some refills and she got upset at us and said," we need to ask for everything all at once." We couldn't because she would leave so fast. It was like pulling teeth just to get refills. I would frequent this place in the past. I don't think I'll be going back. Looks like I'll have to find a new Korean BBQ restaurant. Lady if you don't want to work then find another job. This isn't social hr with your co workers. You're in the business of customer service. The servers need to work on their sections. They were just all over the place. No structure.

Food is great. Service was beyond terrible. Waitress hardly ever came back to table and we were without drinks most of the dinner. Then she tried to over charge for an extra 6 people and give herself a $100 tip. They literally tried to charge my credit card $200 more than it was supposed to be! Look at all the reviews. This is literally a pattern with us establishment. They are scammers!

Great service, quick turnaround between ordering and meat delivery, good cuts of meat and an all around great experience. Good price for offerings!

THEEEE WORST KBBQ! Their service here is terrible. We arrived at 2:30Pm and ordered from the lunch menu ending at 3Pm and they told us last call on our 2nd round of food because it's now dinner and we are paying for lunch so we can't order any more food. We had only been eating for 40 mins! The time limit here is 2 Hours and we were being told no more food after 45 mins of dining at an ALL YOU CAN EAT ! ALSO had never came to check on our table the whole time we were there. We had to keep waving them down for anything we needed. Every time we had dined here the ladies had a terrible attitude serving us. As long as we come before 3PM we are qualified for lunch. -10/10 DO NOT RECOMMEND COMING HERE!!! WILL NOT BE COMING BACK.

Solid traditional Korean restaurant. Their food is good but nothing too special. Service is excellent and employees are nice. Downside is that their offerings for lunch are limited on the weekends. I wish they would offer their lunch menu on the weekends so I could take some of my friends there who are unfamiliar with Korean food; would even pay extra for the offerings. BBQ here is also really good and comparable to Palace. Sometimes there is a wait, but I guess that's a part of life!

Had lunch for a celebration, 2 weekend ago. Very BAD service. annoyed servers, slammed dishes on our table. 1st time and our last! our meal was over 400.00! gave us a very old menus. would not honor the price. which they never mentioned of any price change I personally wanted to leave in the middle of such a fiasco! respect for a friend, we stayed. It was something else to get any service for refills.

I wanted to take my kids out for Korean BBQ, but apparently they're not "people". I was turned away after waiting 10 mins with no line, just to be told "no you cannot eat, you need 2 people" Can't even review the food or service because there was none. I guess as long as you have "2 people" it should be fine though...

Just like to say I love food and will always be a fan of good food. This place had a good tasting food but the service leaves a really bad taste in your mouth. Our experience was with the $38 all you can eat. After waiting 20min and asking if we can order we were told to " just wait " in a snappy tone. When asked if we can order more food they looked at us and ignored us 3 times. The workers seem very done and felt bad asking for food or anything at all. We left feeling ignored and quite frankly a burden to even dine there. If you want a relaxing visit this is not the place. Don't like experiencing this and writing these kinds of comments. Disappointed.

If your looking for good service GO somewhere else! Unless your Korean. The KBB here is decent but In my opinion their casseroles are better, Banchan is good. My issue with this place is their service or the lack of, There's other KBB around the area with much better service.

It's sad because they used to be one of my fave Korean restaurants on south tacoma way. Last time I went, they had cockroaches walking all over the table and my fish was way undercooked. I told them and all they did was microwave it and bring the mushy fish back. And when I was paying she was starting and waiting for me to write a tip. Tip for a shitty service and shitty food? Never again will I go here again.

Came here on a Saturday night for dinner - party of 5, no waiting for a table or trouble finding parking. Smells like a typical Korean BBQ in need of a good cleaning. It wasn't bad but everything was sticky and tacky. We ordered the $28/person option as I was with people that don't eat that much to warrant the higher price tag. Ordered pork belly, bulgogi and brisket. Kalbi was not even an option on the menu at any price point even if you wanted it, which I think is a BBQ staple. Banchan was below average and lacking more variety. Kimchi from HMart is better. Daikon wrappers were not an option - only lettuce leaves upon request. Grill was difficult to cook on as the heat was really spotty and uneven. Service was good and the house miso paste/sauce was pretty tasty. Food overall was mediocre and could've been better. Will probably not come back seeing that there are other Korean BBQ places to try.

It's gone through quite a few ownership changes. The food itself is not bad at all and pretty good. It can be a bit pricy especially if you miss the lunch specials. However, I can't help but notice that the staff has heavy favoritism to tables that have Korean patrons. I wouldn't usually say this about any establishment, but it was very noticeable on my last visit. The staff would greet the tables with Korean patrons and be curt with those who were not. The lady doing a round on our section literally checked in on the table behind and in front of us - and skipped us entirely. Tables with the same amount of guests who came after us got their food faster than we did. I kept an eye out just to make sure it wasn't just us, but I noticed they tend to ignore and segregate the 'foreigner' tables too - seating all of us in the same section. I did politely try to ask why our food was taking so long but our various waitresses either did not bat an eye, avoided us, or came off as unapproachable. I understand that the staff being largely Korean themselves would naturally be more comfortable with Korean patrons. I hope that they don't do the aforementioned isolation intentionally, however, people do and have noticed. Regardless, the customer service or lack thereof can be appalling. In essence, the food is not bad, but I do not recommend coming here on a time crunch, or without a Korean friend.

Bottom line: it's not a bad place to get your "all you can eat" Korean BBQ fix. The weekend gets relatively busy so make sure you plan accordingly. Our best "go-to" is the beef short rib (LA Style) but it's on the higher end of the pay-per-person scale. The side dishes are minimal but good and the service is fast. The wait staff will come out and change out your grill pans in-between orders and if you haven't cooked table-side before, then the waitstaff will assist you.

The food & service is good, but when we were checking out, the waitress decided to add her tip on to the card & then run the card which to me is in heard of & totally illegal. Our bill was about $275 for 5 people. She added on a $41 tip onto the card without even asking first. We were going to pay cash for the tip. & when we confronted her about it, she was trying to say "no no it's ok, I take off" scribbling on the receipt, & then proceeded to try to take the cash. Mind you, SHE. ALREADY. RAN. THE. CARD. FOR. THE. BILL + TIP. Smdh! I suggest taking cash when going here because they like to add their own tips on without even consulting with the customer first. Some straight up buuuuushaaaat if you ask me. Like, who in their right mind would add on their own tip? Makes no damn sense!

I've been here twice and my experience has been good so far. I think the the prices for all-you-can-eat with the selections of meat is pretty decent compared to some other places. And I like that they have the options of three different all-you-can-eat choices. I've tried some meats that I haven't tried or seen on other menus before, including scallops and honeycomb pork belly. We went for lunch on a weekend, and of course, it was busy, so except to work a bit extra to flag your waitress down when you need anything.

Came for a visit with a huge party! Not the best at mannerisms but great service inspite of! If you ever want to feed hungry bellies just visit here for an all you can eat experience! You simply order based on your meat selection and then you're charged a single price per person! The sides seem endless and keep coming while you and your party grill your meat at your table! Loved the food, loved the experience and loved the Korean food! It was cool hanging out here with my family!

Came here for Mother's Day with 7 people and was seated within 10 minutes without a reservation which was both surprising and awesome. We ordered off the $20 a person menu which doesn't come with things like LA galbi but rather things like spicy squid, pork belly, octopus, sliced brisket, and shrimp. All of the meat that came out was pretty tender and good however it a lot of the meat was noticeably frozen before hand. For a korean person I was pretty unimpressed by the side dishes (ban chan) and sad to see some basic things like radish wraps, lettuce, and peppers do not come out complementary on the plate. The service was pretty good this time around - they came to our table quite frequently and changed the grill when I asked them to. Due to the nature of this kind of restaurant you cannot be afraid to flag down the waitresses if you need something whether it be a rice refill or a basic water refill. We got a complementary bean soup (dwen jang jigae) which was pretty tasty but a little too spicy for the rest of my party. Overall, I feel like I ate my money's worth but I think you are better off coming here during the lunch time when the prices are around $16 as opposed to the normal $20. If you come with a party over 5 they automatically charge a 15% gratuity onto your tab.

I always come here with a big group, but today I came with myself and my 2 toddler boys age 3&4 to eat Korean bbq. We were turned away for Korean bbq because the kids would pay the kids rate and they said we need a minimum of 2. I said my kids are paying. She said no and snobbed us and walk away. It's crazy because we never received this type of service from them. The whole vibe was awkward when we walked in and the extra older lady started looking at us like why are we eating here. Smh. I won't eat here, don't waste your time and find some where better. And we wasted our time and gas for this place of discrimination against mothers with children

I can't believe i haven't written a review for this place. If you like all you can eat, lots of variety in meats, and korean spice, then this place is for you. 24.99 for lunch buffet and 27.99 for dinner. Our favorite selections are brisket, ribeye, pork belly, and la Kalbi with shrimp at the end. The ayce is served with salad, soybean paste stew, rice, various banchan/appetizers, a noodle dish called japchae. I usually try to cook my meats from non marinated meats to marinated meats so that we don't have to change the pan until the end with the seasoned ones. Yes, service may most likely be slow and you might get frustrated for you, but it's part of the korean dining experience. You sit back enjoy the food, and wait on your refills. The workers do their best and the food is great!

Food is always amazing here! We always get the beef belly and Bulgogi. The bean paste and sauce they give for dipping is so good! Highly recommend!

I see there's two restaurants with same name, one just has "new" in front of it. This place has terrible service, upcharges, and includes their tip. Be very careful eating here. Our bill for 6 was $325 for lunch!!! Do not eat here!!

TL;DR - BUG in food + WORST Attitude I'm not one to typically write a review, however, I needed to share this. I ordered a pick-up from Door Dash. I came back up home with the food and started eating, then I noticed there was a bug in the pork belly dish. I called the restaurant to let them know that this happened, and the lady gave me a horrible attitude saying that it's impossible because all of their meat are from the freezer. I said I could drive over there and show her the "bugged plate." She then said, "Ok, so what do you want me to do about it?" Again, with an attitude and as if this was not a big deal. I get that it's only a bug, and all I wanted was an apology. However, this lady was giving me a horrible attitude the whole time and they ended up asking if I wanted a refund or give us a new dish. I said a new dish because at the time I was still thinking that it's hard for businesses because of Covid. When I got to the restaurant, the lady looked at me with an annoyed face and gave me an attitude asking what I want from them. The new dish we asked for was sitting on the counter all wrapped up, but she decided to be petty and opened up the take out box to show me that it's new food (?). Honestly, I should have just asked for a refund and be done with it, but the lady's attitude really concerned me that this might not be the first time dealing with stuff like this. FOR YOUR SOUL'S SAKE, TRY TO AVOID THIS PLACE.

THE SERVICE IS SOOOO BAD & ABSOLUTELY TERRIBLE. How can they be in a service businesses!!! If there is minus one million I will give them minus one million. I asked for more one of side dishes, she said it is only allowed one time only. Never heard such a thing ever, ever in Korean restaurants. I will never never go back there!!! When we were there around 1:30 Sat afternoon, we were the only customer there but the waitress never came back to check on us. We had to wave at them several times to get the attention. Finally one of them showed up then she said the side dish we asked is only allowed to have One time only!!!! I don't understand how they can work as waitress in the restaurant. Horrible restaurant in Tacoma!!!!

Usually, I enjoy coming here for KBBQ, however a recent interaction left my family and I feeling incredibly disrespected. We had a server that was incredibly rude to a point that it felt like it racially motivated. She would give us looks (not your regular eye contact) and just seemed unhappy to be there. I understand people have bad days but that doesn't excuse being inconsiderate of how others may feel by your unkind actions. Here's a picture of when she poured out our sauces. I said, "Thank you" and she proceeded to squirt the sauce everywhere, even almost on me and DID NOT say anything. Some of the workers there are very kind and sweet but some need to work on their customer service before one confronts them.

I'm glad I tried this place, the portions are generous but the meats lacked seasoning. I would have given this place 4 four except for the customer service. When I called ahead to ask how busy they were and if we could make reservations, I was cut off which is ok... But having to wave down waitresses and ask for refills for our sauce and rice was a little annoying. They seemed put upon when serving us, which I have experienced in the past. I'm not sure if it's because we aren't Korean but the lack of service is always the same. The price of the all you can eat is fair, there was a variety of meats to choose from the only complaint I had with the food was lack of seasoning and frozen scallops. Overall good food, full bellies but nothing to make me come back for more.

The food is delicious but the service is awful. We got ignored multiple times, drinks weren't refilled not even once, they would only come check on us the 5th time trying to get their attention, the servers gave attitude if we asked for extra sides & the third round of meat we ordered was the biggest deal to them & we were only there for an hour. For an all you can eat restaurant with a 2 hour time limit they want you out well before that. The dishes we enjoyed were: spicy beef brisket, beef belly, bugolgi, & pork belly. The kimchi, pickled radish, potatoes, and broccoli were also great. They also offer lettuce for wraps & chili paste. We didn't get to try anything else since the servers were so rude. The atmosphere was nice though, good lighting. I wanna go back since the food really is so good, I hope they either get better servers or train their staff to handle busy days/ proper customer service. I've been twice now & it seems that if there's more than 2 tables in they cannot handle themselves & treat people like a burden.

Scrap meat and service was horrible. The staff members just seem like they hate it there. There must be a reason why I didn't see a single Korean customer at this Korean restaurant. If you want Korean BBQ, go to Palace. There is a reason why Palace is always packed with local Korean ppl. Meat volume per plate is better, better quality meat, and service is so much better. They pour water in your cup and ask if you need more meat/rice without asking. That's how it should be at a all you can eat restaurant. Owner needs to take note.

Came here for Lunch on a weekday and it was not very busy. Service was excellent. During dinner time is another story. We were served once when we sat down, and did not see a server again for over 1hr. For "all you can eat" we sure weren't afforded that option, nor a glass of water.

Why is this place still opened and is still serving food?? The service is terrible - all they care about is money. I dined in and asked to get another order for togo and they charged 18% tip automatically to my togo order. I am never coming back to this place ever again - my experience at this place was beyond terrible.

I would give this place a 3.5/3.75 starts if I figure out how to use that whole Yelp 5-star thing. Restaurant is very nice. Clean and well managed. The staff was very friendly. We never had to ask for a thing twice, unless we were asked for more meat or more soda. The meat was very good. Here you have to ask for the meat, the drinks, and the sides. It's somewhat of a toss-up between Kum Kang San in Federal Way. I'd give the meat nod to this place. And maybe the service too. But the Federal Way set up is more convenient, and the place is a shorter drive. Also, at Kum Kang San, the owner or the owner's son is usually there to keep the place running well.

Came here at opening time and was ready to eat. The servers were very welcoming and we were served right away. The only thing I was disappointed about was that there wasn't a lot of Banchan. I loooove Banchan as much as I love the BBQ meats. I can sit there and eat it with rice all day. Anyways from what I recall they had about 8 banchan dishes. I would have loved for some potatoes, fish cakes, and japchae. I do like that they serve the bbq with sauces right away and I didn't have to ask for soybean paste. Overall I left full and happy. And service was great unlike what I have read.