S. G.
Yelp
Ok, let me begin by saying this has been my go-to Chinese place for years. The food used to be awesome. In the past 2 years or so, I've noticed a steady decline in awesomeness.
Recently, the egg rolls are always SOAKED with oil, letting you know the oil is old, old, old. The amount of veggies in the dishes has greatly diminished. Often, delivery food has been lukewarm, so I started picking up (I live about 2-3 blocks away, soooo???)....and the prices continue to go up. I think they're getting greedy, LoL. I notice they all drive nice new cars, though (this is a family run & operated place)!
Within the past year or so, I've experienced a number of screw-ups on their part, missing sauces, missing food, etc. I'm always nice about it & I haven't b*tched. Tonite was the final straw for me, I placed an order for shrimp & broccoli in garlic sauce (in my opinion, NEVER spicy enough, even when I ask them to make it burn-same with the General Tso's). They made me chicken & broccoli. Now, usually I'm pretty understanding, but tonite I really wanted shrimp & didn't want to wait for the food to be remade (they did offer). The Fair is going & I just wanted to get out of there! I said, "Give me a 2$ discount since it was your mistake & we'll call it a day, I order from you all the time.", I was told NO, that's too large of a discount. Now, I don't think a 2$ discount on a 17$ order is a big whoop, especially since it was their mistake. Also, the chicken dish costs a dollar less, so it really would've been 1$ off. I ordered from them at least 2x a month, after tonite, never again.
If that is how they treat a good customer....well, you know the rest! I'll drive out of my way to a place where they genuinely value your business.