Bill Brandt
Google
Ordered a salad bowl and some utensils through their website, after reviewing the options and watching the (very helpful!) buying guide video. As it turned out, I ended up needing to work out alternate, expedited shipping arrangements to get the product to me by a particular date. Paul was extremely accommodating to my circumstances and responded very quickly to my emails, going so far as to provide a cell phone number that I could reach him at, should I need to. He even refunded me the original shipping fee (without my asking) after we'd switched to an express option. At any rate, what could have been a headache ended up being totally painless, 100% because of their customer service. I'm now the happy owner of a beautiful cherry wood bowl. I heartily recommend NH Bowl & Board, and would buy from them again in a heartbeat.