New Orleans Marriott Warehouse Arts District

I am writing to formally express my deep disappointment with my experience at the Marriott Warehouse Arts District in New Orleans. From the moment of check-in, the service was unacceptable. The front desk attendant questioned where we worked and what positions we held simply because we booked under a government rate. These questions felt unnecessary and inappropriate, and it came across as racial profiling, which is completely unacceptable and degrading. Additionally, the customer service throughout the stay was poor. Staff were dismissive and unhelpful, which made the experience even more frustrating. On top of that, the food we received was cold and unappetizing, showing a clear lack of care and quality control. My table placed an order at 9:15 A.M and we waited nearly 1 hour and 50 minutes before receiving our food. When it finally arrived, the food was lukewarm to cold. The most upsetting part? The manager seemed more concerned about food being thrown away than ensuring guests were satisfied. This showed a complete lack of care for the guest experience. I chose Marriott expecting a certain standard of professionalism and hospitality. Unfortunately, this experience fell far below that. I sincerely hope this matter is taken seriously. No guest should have to feel uncomfortable or disrespected because of how they look, where they work, or what rate they booked under. As a professional in the food and retail management industry, I was shocked by the level of service at the Marriott Warehouse Arts District in New Orleans. Between the poor customer service, unprofessional management priorities, and discriminatory tone at check-in, this experience fell far below what any guest, especially from a hospitality background, should ever encounter. I will be reporting this experience on all review platforms and to Marriott corporate. I would appreciate a follow-up on this matter. Thank you for your attention.

My stay at the Marriott was nothing short of excellent. From the moment I walked in, I could feel the difference—the air conditioning was perfect, keeping everything cool and comfortable throughout the entire building. The service was top-tier, with both the front desk staff and Starbucks workers going above and beyond to make guests feel appreciated and cared for. Everyone was friendly, professional, and genuinely helpful, which made the entire experience even better. The rooms were incredible—modern, spacious, and spotless. You can tell attention to detail is a priority here, and it really shows in both comfort and cleanliness.

We could not have picked a better wedding venue! Avery was fantastic to work with along with the rest of the staff! We had our wedding ceremony and reception at the hotel. Everyone got ready at the hotel prior to the wedding in the very spacious and nice bridal suite for the women and a junior suite for the men. This made everything convenient to be able to have all of the events here as well as stay at the hotel along with our guests. Ann Elise gave us the initial tour and was very nice and welcoming! I loved the colors in the rooms and all of the beautiful areas for pictures in the hotel. The food for the wedding was great and we had a tasting beforehand to pick exactly what we wanted. I cannot say enough good things about working with Avery! She was extremely detail oriented and friendly. She was very responsive to emails throughout the planning phase and we had multiple calls. She checked in on me multiple times throughout the day while we were getting ready to make sure everything was going well. She gave my maid of honor her number to text her anything we needed. She went above and beyond to make sure our wedding day was perfect! The rest of the hotel staff also made it a priority to make sure we were happy the whole time. Brittany at the front desk was extremely friendly and accommodating! I would highly recommend this wedding venue!

We had an incredible experience at the bar thanks to Claudia and Malcom! Claudia is an absolute pro behind the bar—super friendly, makes fantastic drinks, and has such a welcoming energy. Malcom was equally wonderful, incredibly attentive, and made sure we always had what we needed. On top of the great service, they both gave us amazing local recommendations that really helped make our New Orleans trip special. This kind of hospitality is what makes us want to come back. Thank you, Claudia and Malcom, for going above and beyond!

I've been traveling for work the last few weeks and admittedly a tad bit homesick. I went into the M club searching for comfort snacks and food. Ms. Rose and Ms. Marie Cadet in the M club made my morning. I was craving some great New Orleans food and I hadn't had any yet. They not only answered all of my questions but they introduced me to Chef Lawasha who personally assured me that she would make me the best breakfast I had during my stay. To say the breakfast was good was an understatement. I almost didn't didn't want to give Eric the manager the bowl back because I wanted to scrape the bowl lol. But seriously the food was only outpaced by the wonderfully positive staff.

Very pleasant stay. Check in was smooth and handled by Caesar. Who was efficient and knowledgeable about the area. We upgraded to the M Club. Small lounge with the usual beverage and snack area. It was comfortable. The pool is very small so just be aware. The room was clean with adequate AC. Very convenient, across the street from the Convention Center.

Late review, but thought I’d share some thoughts from my stay earlier this year. Our company booked rooms here while attending a convention in New Orleans. Unfortunately (for us), it happened to be during a rare cold snap in January, when a hard freeze and winter weather advisory swept through the city. It was one of the coldest events the area had experienced in years — and it caught the whole city off guard. Given the circumstances, most businesses had to scramble to adapt, and to their credit, the hotel did rally. Not exceptionally well, but not a disaster either. The room itself was comfortable and had decent amenities. However, as a bit of a clean freak, I noticed some mildew in the shower that gave me pause. Also — and maybe this is just me — the in-shower toiletries smelled… aggressively herbaceous. Lol. After a long flight and forgetting my own shampoo, I wasn’t exactly thrilled to end up smelling like a pot roast. At least it gave me a laugh. The location was convenient since it’s located across the street from the convention center. Definite plus! Another small disappointment: room service was down. After hours of travel, all I wanted was to shower, order in, and crash. Instead, I was told I could pick something up from the bar or eat downstairs — not the same experience. The final frustration came at checkout. My bill had duplicate charges, and my company was also hit with random fees. Sorting that out took unnecessary time and back-and-forth. All in all, it wasn’t the worst stay — and to be fair, they were clearly navigating an unusual weather event. But given the nightly rate, I expected a higher level of consistency and service.

My wife and I spent the Memorial Day Weekend at this hotel. Everything was on point as was expected. The M Club breakfast and snacks were a time and money saver. Ms Beatrice was lively and accommodating. All was well until we returned to valet parking from an outing, only to discover a Full sign at the front with no attendant in sight. My wife went inside to inquire returning shortly obviously frustrated. I went inside and met the parking manager, (Enrique). He began yelling at me about my wife. I told him that I was there about parking my vehicle and nothing else, as if I was expected to listen to him berate my wife of 38 yrs. I explained that we were hotel guests and had been parking with in and out privileges. He cut me off and said that he was refusing me services and that I could not park on the premises. Frustrated, I walked out to prevent imminent escalation. My wife had meanwhile made contact with the Hotel Manager Brittany Clark. Now, I don't know what transpired , but she told us to leave the vehicle and she would handle the issue. I wish to commend her in remedying the issue I felt that this hotel offered excellent service and value. A reflection of good management!

Wonderful hotel and a fantastic experience here. Erick the bar manager was so friendly! We loved all of your recommendations! Thank you!

Thieves? I stayed at a Marriott in February in Australia. I used my Chase Marriott Bonvoy card for payment. Since then, the card was in my possession until July 17 when the front desk required the card "for incidentals." No human has touched this card other than me until July 17 when I handed the card to the front desk at New Orleans Marriott Warehouse Arts District. Now, Sergio told me there was no destination fee when a customer redeemed a Chase Marriott Bonvoy credit card anniversary bonus certificate. However, it showed up on my bill and Sergio was not on staff when I checked out of the hotel. Since Sergio said there was no destination fee, he offered no destination fee perks, like other Marriotts give to Platinum Status customers. One of the other Marriotts nearby gives $10 anytime gift card, 4 $30 Joieful Gift cards, credit to spend nightly onsite, bottled water, admission to a museum. Sergio gave absolutely nothing. Later I asked Sergio at checkin to order a specific vehicle cab for the next morning. He said he would. I went back to the desk after 7, but Sergio was not on duty. An obese uppity woman was on staff. I asked her whether my special request had been done. She said it's not in my record, so I asked her to take care of the special vehicle cab, and she refused. She said come back tomorrow 30 minutes before you want to leave and ask a person on duty to do it. I told her that her refusal to book the cab was bad service on her part, and specialty vehicles are not available at the last minute. You have to ask in advance. She got an uppity attitude with me. On 7/20, that Marriott card, that no human but me had touched over 2 years, but was physically handed to the front desk, was used at Bloomingdales to try to buy some obese ladies' fashions. Fortunately, the Chase computer knew I have never used that card for anything remotely like that so they contacted me. But still, the experience made me feel like I was being retaliated against for challenging the uppity obese girl.

You cannot control the fan in your room. Which is super disappointing. The hotel is situated right next to the conference center, outlet mall, and cruise terminal. So if you need to go any of these places then you should stay here. But the lack of the blower on the ac running all night made it two sleepless nights for me. The hotel has a bar/restaurant and I'll have to say. It was really good. I ordered wings for an app and they were stone cold in the middle. They made it right but that was the low mark for the evening. The rest of food was delicious. Bartenders both nights were on point. Polite, quick to make sure you were taken care of. The front desk staff were super friendly and accomodation. I even got some extra points for the inconvenience of not being able to sleep. Was nice. The gym had a dual arm cable machine, kettle bells, some dumbbells and a single bench. Treadmills, a couple bikes, and some ellipticals. Enough for a chest day but really lacking for other exercises. You can do some back/leg exercises but not a great workout. So location is great. Food is great. But the lack of the ability to keep the AC fan on all night drops this to a 3 star review. Won't stay here again, unfortunately

We had a great two night stay at this Marriott. The location is nice and walkable to bourbon/Frenchman street and also magazine street. About 15-20 minutes either way and about 10 or so to the tram. Rooms were clean, staff was super friendly and helpful!

I had a lovely stay here. The staff was helpful and incredibly nice. I absolutely loved my room, so much space, cozy bed and I loved the addition of the little chaise couch. Also, there was a Starbucks down stairs in the lobby that made my life so much easier, lol. I had to work a few days while I was there so popping down and snagging something was very helpful before I hopped on a zoom call. The location in general is perfect, 1 mile from the French Quarter, freeway is super close, and there is an outlet mall within walking distance. My only knock would be the hotel food. I tried a few things and struck out more times than not. In retrospect, there are so many places to try, I would have been better about making reservations and finding other places to eat and saving room service for emergencies only. Two things I did like were the wings and the red beans and rice. The items that weren't my favorite were the quesadilla, blueberry pancakes and rigatoni. I would gladly stay here again.

The New Orleans Marriott Warehouse District Arts district is a great property! The staff are big on customer engagement and friendly. The M-Club staff does a great job of keeping the M-Club clean and they are very punctual with the times for breakfast, dinner, and dessert. For those of us that travel a lot for work having a reliable lounge routine is a welcome bonus! The rooms are nice as well. I was on the 15th floor during my stay and you never know about hot water timing on higher floors (sometimes it takes a while to get up from the boiler room!), but that was not an issue. Highly recommend if your coming to NOLA!

MY collogues and I stayed here for a week during a conference and Rennard and his team were phenomenal. There was a bit of a shuffling of rooms due to a sports team being in town and they handled everything quickly and professionally. Great walking distance from the convention center and lots of activities. The rooms were clean and well kept. Great stay

Love the industrial brick and leather look of this hotel and the location directly across the street from the convention center. M lounge with all the typical offerings. Cons/room for improvement: Pepsi products (I'm a Coca Cola fan) no milk alternatives, no flavored creamers, and no ice machine. A full-fledged Starbucks in the lobby. Bar is beautiful. Room is decorated nicely and bed very comfortable. Not enough hooks in the bathroom. Pool is a sad, 4 foot deep, small rectangle.

As an elite or higher member, this hotel has a dedicated club that serves breakfast, snacks and desert. The food is all just "ok". Eggs are from powdered mix, etc. There is a coffee machine but no syrups etc. and only paper/plastic cups. The first night I was here, I was put in a room that shouldn't be given to any guests. There was a constant rattling noise that you can even feel through the walls. I thought it was a train but apparently it was the air vents on top of the 15th floor. The next day, I requested and was moved to another room. I gave up the view and top floor happily for some quiet. Hotel soaps were fine. Relatively quick turnaround for requests like razors, etc. Room was overall clean and maid service did a good job. The location is directly across from the convention center and walkable to some nearby restaurants. Walkable to French quarter but it close.

Just came from the bar at the Marriott Warehouse district and eating the worst fried oysters I've ever had. Almost burned, waaay more breading than oyster, too salty and the oysters themselves were flavorless. It was like eating super crunchy fried breading. I'd like my $21 back please. (The beignets were good.)

I stayed here specifically for a convention (which was very convenient being one of the closest hotels possible to the convention center). The customer / guest service and hospitality from staff on-site is top notch. The lobby and rooms have clearly been remodeled recently and the M-club is done really well. The only feedback that might be that the nightlife in this area isn't great, however it's only a 15 minute walk to Canal street and 20 to French quarter. I'll definitely stay again if I'm back for any conferences at convention center. The staff went above and beyond to make the stay enjoyable!

Worst hotel I have EVER been to. The house cleaners didn't come to our hotel although we had asked because they only do it every three days. The place was under construction and they didn't notify anyone. When we called they denied being under construction???? Even though wires are hanging out of the walls and the check in desk is a folding table. It was super weird. The shower makes an insane noise for 5-10 minutes. The shower pressure is non existent I couldn't even get shampoo out of my hair unless it was on cold. I have never made a bad review until now. I am so disappointed in everyone at this hotel and would NEVER recommend it.

Hate the location - too far from French quarter, the destination fees are a mystery, not well explained and hard to use, room service - they drop off a bag - think door dash - and for what you pay - it worth it, the M club was sub par - don't waste your time

This hotel is next to the convention center and a long walk from bourbon/Frenchmen/Jackson festivities. So be prepared to uber! The parking here is $50/ day OR you can self-park in the neighboring lot for $30. The rooms were spacious, clean, and updated. The bellhop and counter staff were amazing! They have a large public area with plenty of tables and chairs for lounging (OR for meeting Robert Irvine!!) They have a nice bar area, restaurant, and Starbucks all in the lobby!

Very nice convention hotel, located directly across the street from the convention center. Also reasonably close to the French Quarter and downtown. Rooms are spacious and clean (recently renovated, we were told), and the front desk people are very cordial. If you're attending a convention (as we were), this is a perfectly reasonable place to stay. A bit more reasonably priced than most NOLA hotels of this caliber.

4.4 A great hotel in the heart of the warehouse district but easily walkable to the qtr. I love this area as it offers a little breathing room and some of the most interesting spots in the city. Great accommodations and even the hotel bar is great. Friendly staff everywhere!

"New Orleans" is Amazing! I will make this as short an sweet, as I can. Although, it may not be short and sweet to you. Ooops! Welll, let's see where I start. Valets were great! Front desk was even greater! I appreciate the welcome upon entry, along with thanks for being a frequent quest. I don't know how new the facility is or recently updated, however, the entry was grand. The lighting as, if walking in to ballroom and how could you miss the dining area and bar straight ahead. My stay here was nothing less than expected, it was wonderful as this was a weekend visit that felt much longer. I would just like to say you got it right, my room was well stocked. My stay was awesome this will definitely, be added to my fav list. Thanks for making feel welcome. See you next time.

This is a very nice hotel in the New Orleans Warehouse Arts District. The rooms are very spacious and I was told by a hotel staff member that the hotel was recently remolded. Yet, despite the above, my reason for giving the hotel one star is based upon my personal experience with the cleanliness of the bathroom and the room service. First, if you are going to leave used shampoo, conditioner, and body wash in the bathroom dispenser, at least clean the PUBIC hair off these items from the previous guest, before a new guest arrives. The room appeared to be clean overall, except for the little detail of someone checking to see if there was any PUBIC hair on the bathroom dispensers. I took pictures of this and sent it to management, but I do not believe it appropriate to post PUBIC hair on Yelp. Furthermore, the room service at this hotel is a joke. I have never heard of room service that does not have a cheeseburger on the room service menu. The salad that I ordered tasted below the standard of what right looks like as far as food goes in New Orleans. Last, and to add to a crazy stay, the air condition in the room broke and could not be fixed. We ended up moving twice in the night. The first room the hotel moved us to, took away our view. We moved again to a room with a better view. This stay was WAY TOO MUCH drama! #awfulstay #neveragain #staysomeplaceelse

Valet isn't cheap but there is a public lot close by. 14th floor 2 queens room is spacious and comfy. Nice shower. No microwave. Dining is limited. Breakfast is not free unless you are an upper level member. Breakfast in the bar area was plentiful and tasty. The staff have been top notch friendly.

I can't believe this is a Marriott. From check in to check out 4 days later, something was always bad or less than. For example, Housekeeping routinely did not restock or replace the coffee items, including cups, nor swap out the drinking glasses. Also, the bare floors of the room and bathroom were never swept. The dining options are limited to a small menu, basically at the bar. The Starbucks onsite was open a few hours a day, but it also closed unexpectedly due to a broken machine. It was never open when I wanted it so I dont know if it was good or not. Our conference group was promised a New Orleans treat one night, but it was just food service style cookies, brownies, bagged caramel corn, etc. Not bad but nothing special. The surrounding neighborhood is dreary. An outlet mall, other high rise hotels, and the mediocre, Mayan-themed (?) aquarium were the main features right nearby. I was too busy with the conference to venture anywhere else in New Orleans. Too bad the hotel wasn't nicer since I was there for 4 days straight. I also caught covid there, as did probably everyone else in attendance that weekend.

If I could leave 0 starts I would let me say this it's a nice looking hotel but that's where it ends the staff was rude and unhelpful I reserved ahead of time for a double Upon check in I was advised that there were only kings available how when you are only able to reserve what's available the staff was not understanding nor accommodating and of course I had to take the king as it was past the check in once I entered the room there was hair in the shower and dirt and debris on the floor where it hadn't been swept or mopped but if That wasn't enough my car was vandalized and broken into what an experience to say the least

This is one of maybe 8 to 12 Marriotts in New Orleans. This is a fine hotel if you're at the convention center (for an event). Rooms are standard to nice (I got an exec King on a high floor which was great). Bar staff is super friendly! Hi Frances and Charles! Front desk is very helpful. And there's a Starbuck attached (a plus here for me because a quick coffee on the way out is the thing I need at a conference). And finally the Warehouse District is nicer and quieter than the Quarter. Downsides aside from that? Not much of a room service menu here and the bar/restaurant closes a touch early for my liking (but that might be a pandemic issue). But aside from that, solid place if you're in town for a convention.

Had dinner in the Hotel and It was delicious! The staff were great and recommended some spots to try while on our business trip

Stayed on 15th floor, which offered lively views of downtown New Orleans, as we stopped here for the night on the way home from a road trip. For those that have M Club access, it was available and they had light snacks, espresso machine, & soft drinks, juice, tea, etc. if you get in late as we did. Breakfast there was also quick, easy, and offered nice variety for a light meal. The room & accommodations were great as were the friendly & helpful folks that work in the lobby, M club, and valet. There's also a bar in the lobby and this location provides easy access to major attractions in NOLA. Thanks for a great stay!

The Marriott New Orleans Convention Center is not a tourist destination; it's not posh and modern like my fave, Marriott Manila. But damn. How do you say thanks to wonderfully service attentive staff: who navigated my uber driver to get us to the hotel (via a secret way) because New Orleans was gridlocked for Mardi Gras? And when I checked in, the concierge covers me in Mardi Gras beads to get me into the mood? Then Cari upgrades me to a nice room with views of the bridge and the river in the midst of Mardi Gras? 5 stars! That's HOW! Everyday, everyone was smiling, tactful (even to sauntering MG partiers, a guy walked in wobbly missing a shoe, ROF!!) and helpful. To Cari and the concierge (I apologize your name escapes me), thanks for your attentiveness, politeness and Southern hospitality. No hotel in New Orleans have I experienced hospitality like yours.And beaucoup thanks for the nightly treats (the steaming glazed banana bread and cookies) in the Concierge Lounge. And I cannot forget the unmistakable acknowledgment and warm smiles the manager gave all guests whenever she passed by. I took a 3 hr work break that night, flaunted my beads and got phat. Visits: 1 and more in the future. Tip: This hotel is walking distance to 4 restos that exemplify superbe French and modern Orleanean and Southern food for me: Pêche, Cochon, Cochon Butcher, Couvant. Coquette, my jam, is an uber away. Get high floor rooms for good views. The Cruise port is across the street. The French Quarter is 9 blocks: a nice walk.

I love New Orleans and this hotel is in an excellent location right next to the convention center and next to a very cool mall, harrahs and many other tourist attractions. I love it for it's location and other things like the pretty good food and drinks at its bar. I was there for an convention and we all had a blast. The only down side was the meeting rooms were not really big enough to accommodate us but I think more of us came than expected so I can't really blame the hotel. I was mostly disappointed in the selection of food they offered at the sit down breakfast and dinner our group had. It was just the usual bacon and eggs fruit and pastries for breakfast and chicken and veggies for dinner. I was looking for food that New Orleans is known for like shrimp and grits,( the grits they had for breakfast was delish though) beignets, and po boys but maybe our organization leaders didn't choose these options. The hotel is not very big it only has one set of elevator bays so if you are there when the hotel is full expect to wait for a while to get to your room but the rooms were nice, clean, spacious and well decorated.

If it wasn't for the 4 valet staff we encountered over our stay, I would have rated only one star. For starters, We had asked for a specific room type when booked. When we get there we had something different. Now if it was me and my husband and we got a double, no big deal but this was me and my brother and they gave us a King (and no sleeper sofa). I told the bellmen and he called downstairs. I could hear the whole conversation as she told him "Well, that's what she's going to get" and when the bellmen told her "she spoke to someone yesterday to confirm, I'm looking at the message", she told him "well we don't have anything, she going to have to take what she was given". I then proceeded to tell him to let her know that I was Titanium which guarantees a room type when requested and it was confirmed 2 days ago. All of a sudden silence and then he took us to a new room. Of course the new key wasn't delivered as they said so I had to go back down and get it myself. The following morning, I was looking at Yelp and it showed a Walgreens .3 miles away (which suggest about 3 blocks). Being unfamiliar with the area, we asked the front desk which direction it was and she said, "I'd go to CVS if I were you it's closer". I jokingly showed her my phone and said "this is only 3 blocks away" and she responded by saying "I live here and I think I know I'm talking about but you can go wherever you want. Pick your poison". Then upon return, I went to pick up a package that was delivered after we left (we paid to leave car there in parking while on cruise). It took 5 mins of her trying to figure out who Keith from shipping was. In the meantime, before she went to ask a supervisor how to find this person, I actually had to wait for 2 female employees to make up after what I'm assuming was an argument. They were hugging and saying "I'm not mad, I just want to put this behind us". I jokingly asked her "Did you find our mysterious Keith?" (Hoping to give a little push) and she told me "I'll be with you in a moment". Wow, and I would have thought that kind of thing shouldn't have been in front of a customer or inhibited their job but I guess I was wrong. If it wasn't for the bellman and the valet staff, this could be one of the worst staff ineractions I've ever had at a Marriott.

A chain hotel with unusually big rooms but unusually bad service. I was pleasantly surprised at the vast space in the "junior one bedroom suite" we booked here, which had a living room and bedroom separated by a door, a large bathroom accessible by both, and enough space in the living room to set up a crib and still have room to hang out and play on the furniture. On the other hand, management apparently hasn't hired enough employees to cover these vast spaces. It took multiple calls to get a crib in our room, which was supposed to be there at check-in. It took multiple calls, and many hours(!) to get somebody to unclog our toilet. There was a large, random hairball on the floor when we checked in; and subsequent housekeeping was not particularly thorough either. (It seemed fitting, and at that point unsurprising, that there were extra charges on my bill when I checked out, which took an extra 15-20 minutes to remove.) It's also somewhat annoying to check in, because they don't have a driveway and have also blocked off several parking spaces, leaving a narrow window of curb where you can pull up, perhaps blocking all traffic down the street. I don't know whether the tradeoffs between floorspace and service tell us something about the New Orleans property and labor markets, or just reflect poor planning, but either way I'm not sure they're worth it.

I throughly enjoyed my seven night stay at this Marriott. My suite was super comfortable, surprisingly quiet and the bed was heaven. I opted into the program where you earn 500 Reward points for not using housekeeping for 3 consecutive days. Truth is I don't really need housekeeping. I just ask for extra towels when needed. The front desk staff, bell staff and housekeeping are all wonderful. The atmosphere throughout the hotel is relaxed and friendly. Even my experience in the restaurant was enjoyable although I used the Concierge Lounge for most of my meals on property. The Concierge Lounge was fantastic. The staff was very accommodating and super friendly. The hotel is located across the street from the convention center and the Riverwalk Mall. There are lots of restaurants and tons of entertainment within walking distance. The area also has a great group of Uber drivers. I never waited over 3 minutes for a pick up and every driver was great. I would gladly return to this hotel.

The only bad experience about this hotel is its location. Our room is right across from the bar across the street and for the entire duration of our stay there is not one night of peaceful sleep. The patrons and music were so loud - it usually lasts beginning as early as 9pm until 4am. Additionally this is a valet parking only facility. It's probably compensating for the low cost of the rooms, valet is $35 a night. That's no so bad considering the cost of parking around here but self parking should be an option. If you're a heavy sleeper or fall asleep at the wee hours of the morning this shouldn't be of concern. Their complimentary breakfast was great - lots of variety. There's also free lollipops at the front desk. The staff was also very friendly. But for my negative experiences here, I wouldn't recommend a stay and would not return.

Hotel is very decent. Essencefest is when I was in town. If you're at events for the convention center definitely want to stay here. Convenient all of the locations seven dollars in Uber to go to French quarter. 3 blocks from Harris casino. Hotel restaurant has good shrimp and grits

I am so hesitant to give the place a 2 star I really want to rate them -2 star wish yelp will have that But when you check in first thing is the reception area well I understand about the construction in front but when a cab drop you of on the side since they don't see the right drop off and no signs unacceptable Next was the room the first thing I check is the bathroom I don't get it how they clean it but I don't see it clean on my eyes most especially when you see a hair in the bathtub and an empty bottle of shampoo behind the trash (then still not clean for the next 2 days) we where here Even the linen has a make up on it How comfortable will you kay down on that bed Does Marriott pay their staff good money so they can do a good job please let me understand it

Exceptional service from check in to check out. This hotel is located right downtown which isn't far from the famous bourbon street. Most of what we did was walking distance and I love that. This hotel is also near the NOLA port where most cruise ships dock for cruising. If I ever need to come back this will be my choice!

This was my first time to stay here, because I had a business conference at the nearby Hilton Riverside Hotel. The Hilton was not available for my first Saturday night stay so I opted to stay at this nearby Marriott. I had a rental car, when I arrived and learned that the self-parking was too far away to park considering I had some products to exhibit at the conference. I, therefore, opted for the hotel's valet parking, which cost $44 per day. My check-in went smoothly. I had a nice room with two double beds, which I requested although I would have preferred two queens. It seems all rooms with two beds are only double beds because of the smaller room size. The flat screen HDTV was a nice large size around 55 inches. I also had a mini refrigerator, which I also used. Marriott's Bonvoy app allowed me to other extra down pillows for my room 1222 with two double beds for $201 inclusive of all taxes and fees. The down pillows were nice. The Marriott Bonvoy app allows me to pre-order down pillows before I check into my room. The Hilton app does not allow such pre-ordering. As a Marriott Bonvoy Titanium platinum elite member I had access to the concierge lounge located on the 3rd floor for breakfast, evening Hors d'oeuvres and dessert, which I always greatly appreciate. The lounge is a nice place to start and end my busy day by unwinding in the evening. The lounge is open daily from 6:30am to 10pm. There is also an outdoor swimming pool and exercise room on the 3rd floor. My check-out went equally smoothly and my rental car was quickly brought around so I could move over to the nearby Hilton for the remainder of my stay. I liked this hotel except for the two double beds. I would stay here again in a king bed especially if the room rate is below $200.

For the convenience, I tried staying at the hotel where my seminar was, but I just couldn't stay another night so packed my bags and came over to the Marriott. Deanna was very nice in greeting me at the front reception and gave me a nice upgraded room on the executive floor. Room was modern, clean and even had wooden floors. Highly recommend!

I think this is the place to stay in the Warehouse District. I love the location right across the street from the Convention Center and right behind Fulton St. (which has quite a few wonderful bars and restaurants). Pros: - Simply refreshing beds! - Helpful and friendly staff - Clean rooms - Great location! - Lots of meeting space here - Business Center and Gym Cons: - No free wifi in the rooms ($14.95/day) - Valet service is kind of slow considering they park the cars only two blocks away. - The food at the restaurant is a waste of one's appetite but I think the staff is great. Overall, a solid hotel with wonderful beds!!

I really love the location of this hotel. You are in walking distance of shopping, night life and good restaurants. Although this is an older hotel, it has been well kept! It has a luxurious feel and modern look. The customer service was superb and there's a Starbucks located inside the establishment. One of my pet peeves about hotels is the lighting. Usually, the lighting is so deemed you can't tell if you've blended your makeup in good. The lighting was bright in the bathroom and sleeping area. Additionally, the full length mirror was located in spot were you could actually see your entire outfit from head to toe. Although the hotel was busy this weekend, it was still quiet. It's located close enough to walk to the French Quarters, but far enough not to have to deal with all the hustle and bustle. I highly recommend staying at this location. I'm not sure what I took us so long.

A Marriott snob I am, couple that with access to the concierge lounge, I'm forever in love with staying at Marriott's! There are two regular Marriott's in downtown New Orleans. There's one that's right in the heart of everything, and this one that's about three blocks off, but that's not a bad thing! When you eat in New Orleans too sometimes need a few extra steps! This location is really clean, excellent door service nearly round the clock, beautiful slightly oversized rooms for a old building, and a concierge lounge that's comfortable to just hang out in during the day! The lounge tries to give you a sample of local food at night, and the morning grits are fantastic! FYI....if you've never had a regular Marriott's bacon, you've missed out!

Getting to this place has been pretty horrid with the road work. The parking is valet and costs $45 a day. That alone is really excessive. It's a little over a mile to Bourbon St. The hotel is nice enough.

Stayed here during the AARC convention. The hotel is nice and the staff is great. I would say as a top tier Bonvoy member my room was a bit disappointing. The size was great but it was right by the elevator and the service room. Each and every time that door opened ( and it was lot) it sounded like someone was coming into my room. It was unnerving to say the least. The bar staff was great and very accommodating. I would give this another go as it is super convenient to the convention center but be careful as the convention center halls go from A-Z so the walk could be a mile depending on which hall your conference is located in.

DO NOT STAY HERE. This place is a total dump and not worth the money at all. We checked out of Cambria and stayed here because of a huge discounted price on NYE on Priceline. BIG MISTAKE. Arrived to find out rooms were not available during check-in time. I gave my credit card and proceeded to join the other guests in the lobby waiting area. I get it, its a holiday...but guests should not have to wait two and half hours to be checked in. This isn't a big hotel. It was either a staffing issue in housekeeping (call outs?) or a late checkout for the large room block associated with the Sugar Bowl Media Group which were headquartered at this hotel. Either way, it was totally unorganized and mismanaged. After about two hours of waiting I asked Erica at the front desk where the rooms ready and she said no and offered nothing. So I asked for drink tickets from the bar and she had a nerve to catch an attitude but gave me my drink tickets. Little did I know, three holds on my credit card magically appeared totaling to about $450 for incidentals (more about that later). We finally get up to our room and of course it was a dump. See the pictures. While in our room I received an email from my credit card company (USAA) and of course I went ballistic. Called guest services and this other person tried to offer to help. She checked me out and then checked me back in to release the hold but of course that didn't work. She gave me concierge access but that was joke. Hampton Inn offers the same breakfast and its FREE. I felt bad for the guests that actually paid for that access as if it were exclusive. The Front Desk Manager was just as unhelpful and never really did anything. I used to work in hotels so I know for a fact the can call the merchant line and get the hold released immediately but she acted as though she couldn't. She had no answers and offered not real solutions. Overall it was just a bad stay and totally not worth the money. Go up the street to CAMBRIA. They take a $50 for a three night stay, the rooms are impeccable (modern/clean), and the staff actually text you to make sure your stay is going well. Service is literally NIGHT and DAY.

This is the second time in two years we have spent one night at the New Orleans Downtown Marriott at the Convention Center. Not the biggest, not the newest hotel in NOLA, but perfectly positioned -- for us -- to access to the convention Center, Riverwalk and the Cruise Terminal. We find the rooms very clean and comfortable ... just what you world expect at a Marriott. I have to agree with the other Yelp reviewers, who feel the hotel is understaffed .. it certainly feels that way. And this morning, the Concierge Lounge was a disaster. I felt very sorry for the one overworked and under appreciated Concierge, struggling to clear tables and keep the breakfast bar stocked, as families pushed in, demanding and whining and grabbing. Hey Marriott, on a Saturday, you know the place is going to be packed, you should of staffed at least one busser and two Concierges to handle a packed house.

I attended a convention over the weekend hosted at this hotel. The location was very convenient. It's across the street from the convention center and outlet mall, walking distance to Harrahs and Bourbon Street. The room are older, but clean and well kept. The staff was friendly as well. The food in the restaurant was good as well. The one suggestion I would make it that the bar stay open longer when there is a convention. The hotel is about to go through a renovation and I saw one of the upgraded rooms. They are very nice and modern.

I spend more nights than most in hotels and am rarely blown away by traditional and older full service Marriott properties, but this property is quite special. The warmth, care and can do attitude found here is a rare find in the New Orleans hotel industry and easily places this property in a class by itself in several respects. Valet and Bellman are always in position and ready to assist when needed. Concierge service is offered 7 days a week, rooms are spacious and offer comfortable bedding, there is a Starbucks in the lobby, an excellent bar, 24 hour room service and great catering/banquet facilities. Additionally if something is missed, the staff members go out of their way to get it right without being asked to do so. I had the pleasure of staying at this property at least 20-30 nights over the last 5 years. It is one of the better Marriott properties in the New Orleans area (def better than the Canal St location). That said, it is an older property and a short drive or long walk to most main attractions in the city (Superdome, Arena, French Quarter, Cafe du Monde) but Uber, Lyft and taxis are pretty plentiful at all hours because it is across the street from the Convention Center, near Harrahs casino and the cruise terminal. Parker and staff will take great care of you too should you decide to give the property a try.

Stayed here during a week long class hosted at the hotel. Other than house cleaning missing a day here or there I had a great stay. The hotel is located directly across the street from the convention center and River Walk with many great dining options within short walk. I was in and out of at many different times of day and night and always felt safe. Let's see, what else.. The shower pressure was good and the water was quite hot. The A/C worked well for the most part, though there were a couple of periods in the day where it seemed to take a break on me. Not that it was hot in the room but just not as cool as I'd prefer. I ended up with a view of the side of the building but I'm sure there are other better views to be had. Overall, I enjoyed my time here and would stay again.

GREAT Location for the Convention center and also walking distance of several restaurants and bars. I love the fact that is not in the middle of all the hustle and bustle as its stayed pretty quiet the entire time. Excellent customer Service and I love the Concierge Lounge with the open courtyard.

We stay at the Convention Center Marriott every year during the Mardi Gras event. The staff is so friendly and accommodating. The rooms are always clean. What I love most is that the hotel rolls with the theme and is always decorated and very lively.When we have friends pick us up, they always say they should have chosen the Marriott. Centrally located in walking distance. Great to have a Starbucks right in the lobby area. The only downside is the parking. Pretty expensive and have to check it in as there's not much other parking around. Will continue to stay here.

2 Yelp stars at best. This is a very (below) average Marriott. There are some staff members that are nice and hard working, but the food is awful, the rooms need an update, and the concierge room is really below average -- overall this is a typical mediocre American hotel that might work well for the cruise ship market, but not someone that travels the world and knows quality food and hotel properties. You know the place is average when one of the best things I can say about it is that it has a Starbucks, and I'm not a fan of Starbucks! Our group also held 5 days of meetings here and from what I hear they the screwed up in many areas. I mentioned the food, and our group ate here all week, so let me give you just one example of my room service last night...Check out the picture of the room service menu picture for thin crust pizza and then see what actually showed up in my room...unreal...you can't let this fly in 2016... Perhaps Marriott should stop spending energy to acquire other hotel properties (Starwood: http://www.marketwatch.com/story/marriott-to-acquire-starwood-hotels-resorts-2015-11-16-7103159) and spend time working on their own properties!! Note to GM: I suggest you stay a night in your own property, pay $17 for high speed Internet and order some room service...then you'll realize you need to fix your property and food quality together!

Numbers Numbers Numbers Location: Depending on the time of the day so I'll give two ratings based on this Day: 8.5 out of 10 Everything is within walking distance. Shopping, some food places & if you're here for business the convention center is a hop skip and jump away Night: 5 out of 10 It's a major no. UBER is a must if you want to experience the life of "bourbon street". If you're a tourist I have a tip for you FRENCHMAN STREET Room: 6 out of 10 It's super out of date and the beds feel old. If you're lucky enough to have a view you can see the convention center/the bridge/some cruise lines and shopping center. Would I Return: Probably not. I like to be in the action not and this place is too far to enjoy NO in its entirety