Anonymous A.
Yelp
You're supposed to make your customers happy with their order, right? Today, we had a terrible experience. We ordered two bacon, egg and cheese sandwiches on Kaiser rolls and one bacon, egg and cheese on bagel, and one bagel cream cheese. When we got back, we noticed that the two bacon, egg and cheese on Kaiser were actually sausage, egg and cheese. So, we called them to let them know our order was wrong, and the lady on the phone saying she repeated us when making our order and that we said sausage. All we asked was for the correct sandwiches and she said "what do you want me to do about it"? She didn't apologize, offer to make us new ones, or even give us a refund. This is NOT making a customer happy. If they were smart, they would know the customer is ALWAYS right. They are losing business. GO BACK TO NY.