Casey Neuharth
Google
Used the online ordering system for pickup. The online menus showed the Family Platter for 3 containing:
chicken kabob, lamb tikka, chicken tikka, chicken and gyro meat, salad rice, and sauce.
The ordering system forced me to add additional items: Tzatziki, white or Cucumber Sauce, Pita Bread on side, Lettuce, Baklava, Large Size Fries, Bottled Water
I ordered two of these for a wedding party and was forced to order the extras on BOTH.
I picked up the order and on the drive to the party, the whole truck started smelling like fish. Which was super bad because my wife is very allergic.
When we got to the party, we find out that the trays contained a huge bed of rice and 3 assorted meats including fish. No gyro meat, no salad, no sauces. I received only one pita and that was the one I was forced to order on the side.
The side items, should have been doubled since I was charged for them, but I only received one of each forced item.
I emailed the store the next morning and was told they could do nothing for me and they would try to do better next time.
This is NOT acceptable. I never asked for a full refund. The food will be eaten by someone. I was only asking for a refund of the second set of forced add ons I never received.