Nielsen's Frozen Custard

It's been a long time since I had some good frozen custard. I'm happy that they had this location inside Durango Casino. It was the perfect spot to go to after having lunch across from them. I just ordered the Oreo combo in a cup and it was just delicious. It's definitely worth trying out.

My first time having Nelson's, won't be my last time! I was pleasantly surprised with the treat jere. We had the burnt almond chocolate as the base and added strawberry to make one of their "concrete" options. There were like 1-3 almonds per bite. They give a generous amount of almonds. It was amazing. It was not too sweet and had a perfect blend of smooth, delightful taste. The staff were really friendly snd all smiles. They allow you to sample the frozen custard flavors if you can't decide. There is no seating for this place, but the food court surrounding the area has plenty of seating. I'm going to try their waffle cones the next time I'm here.

We have been going to Nielsen’s for frozen custard for years! Tonight was a terrible experience! We took the family for dessert - we have family here from out of town. We were very excited just to have K (don’t want to blast the rude person) who was super rude take our order. She just kept asking, “Is that all?” After every person’s ordered. Mind you we were a party of about 10 people who all walked in together and were ALL clearly ordering together. When the final person ordered, she said, “UH, thank goodness! That was a FAT order!” In what world is a “FAT” order a bad thing for a business? The complete rudeness was terrible. After the order was made there were numerous mistakes, and we were still waiting for the last custard. When I asked why we hadn’t received the last order, she asked to count how many custards we had already received, as if we were trying to steal custard. How can we steal custard that is given to us by them? I’m not sure I will return to this location ever again. I can have a bit of sympathy if a party of 10 showed up 5 mins before closing but when we show up 2 hours before close and for that kind of attitude, rudeness and unprofessionalism really hurts the whole brand. The customer service was horrible! Especially for spending $100 for custard. Hopefully this can be fixed because I don’t think we will be back. Yes, Howard, I would welcome a gift card. As I mentioned, we have been frequent customers for many years. Since the Durango location opened, we patronize this location more than the others as it is closer to our home. I appreciate your prompt response. UPDATE: Howard's promise was empty as no gift card was delivered. Nice try to make it seem like you cared about your customer service.

I recently visited Nielsen’s Frozen Custard shop inside the Durango casino and I was pleasantly surprised at how much I enjoyed it! The dessert was incredibly tasty, with rich, creamy flavors that really hit the spot. I got the chocolate ice cream with brownie bites, and it was absolutely delicious. The soft, creamy chocolate paired with the chewy brownie bites was pure perfection. It was the perfect dessert to complement the variety of foods available in the surrounding area. Whether you’re enjoying a meal or just looking for a sweet treat, this ice cream shop is a must-visit. Highly recommend it if you're in the casino and craving something delicious to top off your visit!

What a gem. A one-of-a-kind place. Recently opened inside the Durango Casino -at the Food Hall. The best place to get custard in Las Vegas hands down! If you have never tried frozen custard, you haven’t tried the real ice cream. Nielsen's Frozen Custard beats ANY ice cream shop anywhere! Love frozen custard and Nielsen's won't disappoint. I always get a custom concrete of bananas, almonds , vanilla. So creamy , so thick ,so rich and so flavorful. So tasty. A creaminess you have to experience to know. Awesome variety of choices to suit whatever you're in the mood for. Takes you back to a time when things were more real and pure and healthy, not like today when everything is artificial and tasteless. The customer service is amazing, very welcoming and friendly. I love it here and you will too. Trust me on this, check out Nielsen's!

I LOVE NIELSENS and have been going to the ones in Vegas since I was a little girl. But after the last experience, my family and I will not be returning. To top it all off, my family and I got told we were going to be receiving a “gift card” and Howard never fulfilled his promise ! Thanks for “great” customer service.

Creamy and dreamy! I loved this delicious frozen custard dessert in the Durango Resort food court! My sweetheart and I split the oreo chunk delicacy with rave reviews. I highly recommend Nielsen's offerings and I will return!

If I could live off Oreo concretes for the rest of my life, I would. Also ordered chocolate banana which was great with real bits of banana. The texture of both concretes were great. Highly recommend the waffle cones to mix it up a little. Great frozen custard, would definitely eat again.