maryamme S.
Google
I visited the restaurant with a friend after seeing all the great reviews. We went on a Tuesday evening a few weeks ago but the experience stayed in my mind for a while and decided to write a review. We went to the restaurant without any reservations. It was an active evening but wouldn’t say very busy. They had quite a few tables available and the seats at the bar were mostly empty.
We were to be seated at the bar and requested a table instead. The hostess told us she would check and let us know if there’s any tables available when there were clear over 4 tables available in just the section we were. After 10 minutes, we asked one of the waiters/bartenders if we could have a table. He said he’d check but again after 15 minutes still nothing.
We decided to just order at the bar our meals and drinks. After a while, we were just uncomfortable so asked the guy behind the bar ( one of the cooks I think) if we could have a table. The first and only genuinely nice guy we encountered that evening at the restaurant, and within a minute of checking he said of course.
We then changed table after waiting around for almost 30 minutes. Now at the table, we waited another 20 minutes for our first dish that the waitress left at the table rudely without explaining what it was.
The dish itself was the eel, which I personally quite enjoyed. We had to wait another 20 minutes for the other dish and again left without any explanation. During the night, the waitress never asked if we enjoyed the meal, give us water or even smiled at us.
On top of all that, after 40 minutes of being at the restaurant we hadn’t received our drinks. So I tried getting the bartenders attention, same guy from the beginning who said he’d check for our table but never came. He then told us we never placed an order for drinks…
At this stage, I am quite done with the service and treatment but my friend tells me to be patient and give it one last chance. We order our drinks and wait another 15 minutes to get it. Which honestly would’ve been reasonable if we had just walked in but we had already been waiting for over 40 minutes.
Finally we get our drinks, which were pretty average. We wanted to get more drinks as we were there celebrating but again never once were we asked if we wanted more drinks or anything for that.
I wouldn’t even give one star for the service honestly. It was the first time in my life that I didn’t feel like even leaving a tip. We still left a 15% tip which was way too much for the service.
As for the food, I wouldn’t even give say it’s so so. We had to wait around 20-30 minutes between dishes and weren’t very impressed.
The only dish I enjoyed was the eel.
Personally, I would never go back mainly for the experience.