Michelle D.
Yelp
No! Absolutely not! Not ever again! And not even if they would give us a free meal. I would never visit this awful place again!!
Pros: Decent food. Meaning, that it was semi-seasoned. And they only got two out of the 3 pick-up orders wrong.
Cons: Horrible customer service. Rude over the phone. Dismissive when you pick up food. And just miserable to deal with. PERIOD!!
My experience while attempting to place a large catering order:
Two weeks after emailing an inquiry for catering, I called to find out if anyone had received the email. I was told "well, you gotta wait. She get back to you." I explained my event was in a few weeks and I wanted to know if it was even possible to have it catered. She then says, "you have to wait or you can just pick another place." I was shocked. I asked her if she meant to go take my business elsewhere. She said, "that's up to you. Otherwise, you just have to wait. That's it."
Finally, after emailing, texting, for another week, Nikki called back, we had a full conversation. I gave her all the details. She said she'd get back to me. Days later, nothing. I called again. Two days later she texted and she needed to be reminded about our conversation and what my order was.
She was forgetful and unorganized. Two qualities you don't want in a caterer when you are hosting an event.
After our last conversation, she was fully aware I wanted this to be catered Two weeks before my event, she told me the price was TWICE the amount of the original quote because I was 40 mins away. I AGREED TO PAY THE PRICE OF OVER $1,100. And she STILL canceled on me saying, "her father said NO that she can have me pick up the food, but she would not do the order." THIS WAS A WEEK FROM MY EVENT. I didn't even know she had to ask her father permission to fill an order! BIZARRE! I told her unprofessional this was of her. And she said that she was going to do it but SHE IS A RESTAURANT AND ISN'T SET UP FOR CATERING! That was a blatant lie, as it is promoted on her website.
The only reason I even entertained this foolishness was that the person of honor really wanted soul food. I really didn't know anywhere else to go! Otherwise, the first time she messed up my order she would have been off my list!
Let me be clear, this is NOT the best soul food in Orlando, but I am grateful for this mess, because, through her unprofessionalism, I FOUND OLEY'S!!! AMAZING FOOD, well seasoned, very good pricing and I was shocked at how friendly they were. Nikki's awful customer service left me scarred! Oley's cured me with their mac and cheese, collards, fried chicken, and their dressing!!!!
NO FOOD IS WORTH THE DISRESPECT NIKKI'S SOUL FOOD AND HER TEAM OFFERS! She will learn and her business will suffer as a result of her mistakes. Do not say you have not been warned!! I wish I didn't take someone's word and looked at the website myself. I would've seen that man smiling with an award in the kitchen and that FILTHY wall in the background! Disgusting!!!!
And if you don't believe how bootleg the service is go try to order a catering order and find out for yourself!
You have been warned.