Nine Hours Otemachi

Overall it’s a very nice place to stay short term. Everything was very clean and the location of the hotel is great. The locker system was very useful too. My biggest complaint would be the curtains used for the actual capsules. I thought it would be a door, but it’s just a curtain. The curtain makes it very easy to hear everybody so it can be very loud at night if you have neighbors. You can hear everything, it felt like I could hear every time somebody breathed. Somebody woke my up as they had hiccups at 3 am and I couldn’t fall back to sleep and my husband had the same problem with somebody snoring near him. Additionally, do not get the included breakfast option, it’s redeemable for a tiny biscuit and a tiny coffee from a shop a few blocks away. It’s not worth the money and you’re better off at a Family mart for breakfast. Besides those two things, staff is really kind and helpful and all kinds of amenities are provided.

Fairly English friendly! If you have a suitcase, I would stray away, the lockers in the bathrooms can't fit anything larger than a small carry on. Capsules are okay, but can get very warm as there's no fan in them. Capsules have a curtain and not a door as shown in pics. This place almost feels like the rooms from Squid Game! The free breakfast was a nice perk. For the price it's fine, but I would not stay here longer than 2 nights.

There is no sound protection from the hallway expect for a thin black out curtain! Expect to hear your neighbors all the way down the hallway. There also wasn't anywhere to open your suitcase except for on the floor so I would suggest packing an overnight bag so you can use that instead of laying your bag down. The bathroom showers were also a bit moldy so I didn't feel super great about showering. It's a good location though and the staff is very kind.

The hotel in general was clean and comfortable. The capsule is pretty big. The staff was very kind. However, 9hs Hotel needs to work on one aspect, sustainability. I stayed for 5 nights, it was sad to see many unused toothbrush, toothpaste and slippers in the trash every morning. I suggest you ask the client if he'll need them or not. In my case I brought my own and even if I didn't, I could have received a single toothbrush kit and a pair of slippers instead of 5 that went directly to the trash.

Overall, the experience was well. We were curious about the service offered on the website about being provided a monitored test performance on our sleep. We saw it advertised on the site, but didn't receive any type of test results as the website said. We also thought the doors to the pods would be latches like in the pictures for the location we were at, but it was just a pull down curtain-like drape. The beds were comfy and nice though! The facility was clean, well staffed and provided clean towels, pajamas and toothbrush.

The price point for the service fits. My major frustration is space limitation, especially when it comes to packing and unpacking in the locker area. There should be at least a broad counter for people to organize, pull out, or repack their belongings without having to use the floor or sink area for their suitcases because it blocks others from accessing their locker. Additionally, a bench or stool in the locker would be great when we need to slip on shoes/slippers, but space is the limiting factor. Also, if people aren't supposed to be eating or drinking in the capsule area--then that policy should be enforced. I heard a guy gulping down water from his water bottle for a while. Aside from my observations, the bathrooms were clean, shower was great, and the overall facility was clean. I'd consider using a capsule in the future.

This was my first and I felt like in a blade runner movie. The rooms and facilities aren’t for the claustrophobes and large or people taller than 1m90. The location is great in the financial center and close to the imperial palace and metro stations. It’s a clean and quiet place. You will need an adaptor for the American type B plugs. I would bring a pair of plastic slippers for the showers. The hotel provides you with pyjamas and towels as well as slippers and toothbrush kit changed daily. You must check out daily from 10am to 2 pm. Your belongings can remain on the provided locker which doesn’t fit much as very narrow. Your suitcase would remain at the lobby facility. I took the breakfast option which is at the Glitch coffee, where you are served delicious coffees from a large variety. It is served with a packed slice of banana bread or cake. Overall it was a fun experience. You might hear some snoring in the night, so the hotel provides earplugs. I was using noise cancellation headphones

Even with booking consecutive days, they make you leave between 10am and 2pm (the designated check out and check in times). While this isn’t the worst for us as we were exploring, we were unable to access our luggage kept in the lockers. Sleeping there was as expected for a pod... you only have one outlet (not universal), and no fan. The lights were kept on all night in the hallway, and with the non-light proof curtain kept the pod lit up all night. However, the WiFi kept disconnecting every 5-10 minutes. The only nice part about the stay was the amenities kit provided, equipped with a tooth brush, toothpaste, Panama’s, and slippers. Shampoo, conditioner, and shower gel were all available in the shower. Overall, even for the price would not recommend.