Scott Y.
Yelp
Went in with my friend for her to take a look before getting on a plane. One person in the store, 2 associates. The Japanese one was talking to what seemed to be a friend ir a very regular customer. Tried to get the attention of the other girl, and when I did i was directed to the other girl... Ok. She come over to help my friend and was pretty much clueless. Time was of the essence, but this associate was seemingly not wanting to do her job, we needed the box with the toy, but she acted like shw didnt want to go look for it cause it would take too long and didnt want to try. Ok, so we tried to work it out that if could just pick it up later and mail it to my friend since im local. She decides, after a few mins of internally contemplating looking, to go look, and prompty returns with the wrong box, it catches my friends eye immediately and she voices her concern while the associate, either doesn't hear her, or just ignores the protest. The other girl finally comes and finds the box in a few seconds of checking the cabinet adjacent to the display. Very unknowledgable associate, poor customer service skills. As far as toy selection my friend seemed to be impressed with all the toys, but extremely disturbed by the seemingly clueless associate. Parking of course is a nightmare there, but that's normal for that whole strip mall.