Ninki Hibachi & KBBQ

Their new location is open and it's just as delicious as ever! Restaurant was very clean and fresh. Food was excellent. This is the best Hibachi on the Bellevue area by far.

Loved Ninki before they moved. Same great people and food here. They are only having a soft opening and the bar isn’t open yet. Staff are learning and still a bit understaffed but also busier than the old location. They’re also learning a new order system. Great experience. Great addition to this area and will make the theater that’s directly across become my new favorite theater. Once they are fully open and up to staff it’ll be even better. Encourage everyone to give them a try. We didn’t do hibachi but sat at a regular table. Sushi was great. The hibachi side sounded like they were having a ball.

The hibachi chef was incredible. He was funny and did some fun tricks with his cooking utensils and the food he made tasted delicious. The woman that waited on us kept our drinks full and was very attentive. A tremendous experience.

An amazing experience for my wife and kids! The food and service was superb!! They played the drum and a ukulele in celebration of my wife’s birthday. Ask for Aan (uh uhn)! His service, humor and energy was amazing! Even the server showed out! I forgot his name but it was definitely a blessing to experience that for my wife’s special day!

Was super excited to go to the new location after loving the old location. We were immediately seated next to 4 tables with plates still on them. There was a fly flying around because of the food left on the tables. We sat at our table for 15 minutes before we finally got up and left. Not a single worker talked to us once we were seated, so we decided to go eat elsewhere.

Food is amazing! I work nearby, and it always smells great. Tastes even better! One of the waitresses was a little rude, but it was busy. I don't blame her.

I don’t usually write negative restaurant reviews, but this experience was disappointing enough that others should be aware. We waited over 30 minutes for a table since Ninki does not take reservations (they’ve only been open about two weeks in this new location,so we were understanding). Unfortunately, the service issues didn’t stop there. We were first served the wrong item, which we ate before realizing the mistake. Our server was apologetic and offered to bring the correct order, which we appreciated. However, when our main courses arrived, they were cold. We sent them back expecting either a proper reheat or replacement, but the food came back tasting like it had been microwaved. I was also still missing my main course, and when it finally arrived, it was once again the wrong order and informed the server. At that point, I ate it anyway just to move on. When we asked for the check, we were charged for both the incorrect and correct orders. We were also told that the cold food “was not supposed to be served” and was considered “dead,” yet it had still been served to us. We asked to speak with the manager to fix the charges and share our concerns, but she disappeared for an extended period. When I went to the host stand to ask where she was—simply wanting to pay and leave—the hostess told us the manager was reviewing surveillance footage and speaking with the sushi chef about our order. This was unnecessary and uncomfortable, especially since all we wanted was a conversation about the bill and feedback on the service. Our server seemed new but took responsibility and was genuinely apologetic. Unfortunately, the manager’s handling of the situation made things worse instead of better. For a restaurant, this is not the way to address customer concerns. I hope they improve their service and management approach moving forward or simply just hire a new manager that knows what she’s doing.

Disappointed to say the least. My boyfriend and I called ahead to ask if there was a wait and were told there wasn’t. When we arrived, we saw a “please wait to be seated” sign, so we did just that. After waiting several minutes, another person walked in behind us and was seated immediately. No one checked the waiting area or acknowledged us at all. We ultimately decided to leave since we were never greeted. It’s disappointing, especially because we really enjoyed the previous location.

We stopped in this past Friday evening for dinner with some friends. We enjoyed the table side hibachi! We started with some soup and ginger salad which were tasty. I ordered the filet which came with fried rice and veggies as well. The fried rice was sooo good! The steak was also cooked to perfection.

I was visiting Nashville and Ninki was recommended to my friends. I want to first thank the server for being so chill and friendly. He was definitely helpful with deciding which rolls I ordered. I ordered the: Texas roll 7/10 Pizza roll 5/10 Butterfly roll 5/10 Yum yum roll 7/10 Crunch Larina roll 7.5/10 Hawaiian Roll 7/10 I wasn't impressed but not disappointed either. It may be my personal preference so I'd definitely recommend trying it. My friends did not care much for the hibachi but I did not try it.

Short wait, located in the strip mall with plenty of parking there. Service was entertaining. We did the Hibachi experience and got a show with our meal. Plenty of food! You will not leave hungry. Inside was a little loud with other competing hibachi tables putting on shows. Need to go back and try the sushi.

love love love Ninki! always me and my friends go-to lunch or dinner spot. Amazing food, friendly workers, and just a blast!

Nice Japanese restaurant. Has hibachi tables. There are standard tables and sushi bar as well. Casual atmosphere. Serving staff is pleasant and always welcome us back. My daughters love coming here. The hibachi stations can get noisy . We had a birthday lunch there for my eldest and a few friends. It was a hit. The kids had fun and enjoyed themselves

How have I not reviewed this place yet?! I go every year I'm in town for my birthday. Most recently went earlier this month when my parents were in town for an early birthday dinner (since they'll be on vacation). Everything was great as usual! Chef was hilarious and portions were generous. Flavor was all over it. Nearly had to be rolled out but was able to control myself, stop eating, and get a to-go box! Proud of me for that one ;) Can't wait until my actual birthday so I can go back with friends. Note: if the waitress says don't get the fish - don't get the fish! Two friends asked "chicken or salmon" a few birthdays ago and waitress said "chicken". They both ordered salmon and were disappointed... but hey, they were warned so I'm not letting that hurt their review. My other friend gets sushi here all the time and hasn't had any issues.

It has been awhile since we ate at Ninki and I was in the mood for teppanyaki so we had dinner there tonight instead of driving all the way to Franklin to Shogun. First off, service was excellent. The 3 of us of order filet and scallops, filet and shrimp, filet and chicken and hubby ordered the Tennessee roll. Soup and salad were great and I like that they put a lot of the yummy ginger dressing. Hubby enjoyed the sushi roll and said he'd order it again. Our chef was funny and it was a great way to start the meal. Steak was delicious and I also enjoyed the chicken. The sauces made the dinner even better. Usually the fried rice is my favorite part and unfortunately it was just rice, egg and some sauces. I wish it had some veggies and butter as it was a bit lacking so I'd say that needs more work but aside from the rice everything else was delicious and I would definitely eat there again.

Went on a Wednesday night and my party of five was seated straight away. We all had the hibachi, our chef was fantastic and the food was good. The staff is very friendly and attentive--our drinks were always refilled and they took care of us all. It is your standard hibachi experience. Love that they do not skimp on the sauces and are generous with all food portions.

Our server was nice and made some great recommendations for food and drinks. We sat at the sushi bar but were looking forward to having hibachi next time we visit.

Top tier spicy tuna sushi. Yes, I know that is specific, but I order spicy tuna everywhere and so far this is my favorite spot to order it for takeout in Nashville.

I've been coming here for years now and I always get great food and service! Recently I ordered their catering service for a dinner party. Everything turned out great and my guests finished everything!

I've been to Ninki quite a few times now, and I'd say it's always a pleasant experience. The food is tasty, the atmosphere is great, and I always leave satisfied. The only negative is their service is inconsistent. Some days, the servers are friendly and welcoming, and some days they're not so friendly. But overall, good establishment.

Ninki sits in the Kroger shopping plaza at the corner of Harding Road and White Bridge, and is your standard hibachi/sushi spot. We were a small group of 5 on a Saturday night around 7:00 PM and while the place was packed, they got us to one of the last remaining open hibachi tables. Shortly after we got sat the place exploded with every seat filled and a front waiting area full of hungry folks ready for a show! So, in short...before 7:30 PM on the weekends is your best bet! A few of us wanted hibachi and sushi, which is great as Ninki has a pretty solid and well priced sushi menu. We opted to start with a sushi roll and then proceed with hibachi. This made our fatty-selves happy! For sushi we got the Tennessee Roll and the Crunch Munch Roll, both which were solid rolls. The sushi rolls came out around the same time as our salads/soup, so it was perfect appetizer timing. For hibachi, most of us ordered chicken, but a couple of us got the combo with steak/chicken or steak/scallops. Hibachi comes with the usuals of ginger salad, soup (onion or miso), (2) shrimp, fried rice, veggies and protein. Everything was decent and as expected with the exception of the soup, which was beyond salty and the scallops, as you only got (3) scallops and a smaller portion of your other protein. The scallops were not tiny, but also not huge...it was definitely not worth the extra cost. Additionally, at no time did our chef season anything on the grill. So, outside of the sauces, everything was pretty bland. The hibachi chef was nice and did what he needed to do. He did a few of the staples such as spinning the egg and the onion volcano, but outside of that he was not very engaging. Prices were not terrible. For (2) Chicken hibachi, (1) sushi roll and (1) Coors light, plus the 18% tip that is built in for all hibachi meals, we paid $60.00. Overall, there is nothing "wrong" with Ninki, but there is also nothing special about it. I would happily return with friends or family.

We went for hibachi with a large group. It took a while to get seated (which we expected). Once seated it took us another 30 minutes to get a chef. We liked the experience and the food was good. The portions were large. The hostess was very nice. It was a normal hibachi experience

Came here with a group of 10 at 5 pm on a Sunday to have a fun meal before going to see a movie in the Green Hills area. They won't seat large parties until the whole group arrives, but luckily we arrived pretty quickly and they were able to seat us with no wait (particularly awesome because they don't take reservations.) The restaurant has a pretty decent sushi menu in addition to their hibachi, but most of us opted for hibachi only on this outing. They took our orders and served us miso soup and salad within our first 30 minutes of being seated, which felt right but is something to be mindful of if you are on a time crunch. The miso soup was a little lukewarm and only had a lone mushroom slice but had a great umami flavor. The salad had an excellent ginger dressing. The actual hibachi show was what I've come to expect of hibachi restaurants - the onion volcano, the crying egg, the heart rice, some tossed rice in folks' mouths. It was a fun show. By request, they made some of our fried rice spicy, which I would totally recommend for others looking for a bit of a kick in their meal. I opted for the chicken & shrimp hibachi and thought everything was perfectly cooked and enjoyed dipping my vegetables and meat in the yum yum sauce & ginger sauce they gave. Our tables' one small gripe was that the sauces overflowed in the dish they gave us and mixed together (which was a pleasant experience for me, as someone who likes mixing sauces, but wasn't what all in our group wanted. All in all, we had our appetizers, meal, wrapped up and paid in a little less than an hour and a half, which I think is pretty impressive for a large group outing (and was perfect timing for the movie we wanted to attend.) The waiting area seemed really packed as we were leaving, so I was really glad we got there so early & had no wait. Would totally come here again!

Ninki is an absolute gem. I go there often and the staff is super friendly every time. They have the best hibachi anywhere in Nashville.

I was trying to find a place that was open for lunch/dinner on July 4th (most of the restaurants near me were closed). I called Ninki around 3:30 and asked about their hours (they were open until 9pm) - the person who answered the phone sounded annoyed and angry. Before I had a chance to say thank you I was hung up on. I decided to stop by anyway (around 4pm) and asked if I could sit at the sushi bar, which is where they did seat me. There were 4, maybe 5, tables with customers but it was pretty quiet. The 2 sushi chefs at the sushi bar nodded at me, but then ignored me. I counted at least 3 other restaurant staff that walked by me - and saw me sitting their with a menu - but not 1 person even bothered to bring a glass of water or take my order. I sat there for about 5 minutes before I got annoyed and decided to walk out. There was another employee at the entrance who just glared at me. I said that no one even stopped by to acknowledge me...she rolled her eyes and said "whatever". Worst almost dining experience I've had yet here in Nashville. Thankfully, I was able to go down the street to Chuy's where I had an amazing experience with friendly and professional staff. I'm glad it worked out the way it did.

Food and service are excellent! 10/10 we will definitely be back and have the hibachi.

Jackie Lee is amazing!! Absolutely incredible and made our time so memorable also food is amazing!!

I need to find a better hibachi spot. The staff is so rude. They pick up the phone without a greeting, like I pulled up to a drive thru window, "what will you have?" They're over priced and the service is poor, which is why they have a mandatory 18% service charge. The chefs, specifically David, are the only reason I come back; the food is delicious.

usually the food is great here but today must have been an off day. I ordered the crunchy shrimp roll and it was a mess. not tightly put together, falling apart with brown slimy avocado inside. the ginger salad was good. the sushi was all over the place too since they used a styrofoam box twice a size too big. you might want to invest in those small sushi trays to keep it together.

The cook was very polite and super funny, the food was one of the best hibachi style foods I've ever had. I'm definitely going again.

This places over charges and the quality of the food is sub par. Exceptional service from the chefs but staff members such as the hostess aren't as friendly and inviting. They demand you to pay for sauces when you are ordering to go but the prices are still the same if you would be dining in?? How is that? They are very precise on the amount of rice given and for that I cannot fathom. For the price of what you pay and for the food to be only "regular" some major revisions must be done. So to sum it all up: 1. Food isn't worth the extensive cost when ordering to go. Even the meat doesn't even look as seasoned as if you would be to dine in even though the cooking process is literally the same. 2. The (older female) hostess is not as personable or accommodating 3. They make you pay for sauces that already come with the meal when dining in hit the price is the still the same. I'm just saying, you'll get more bang for your bung elsewhere (MADISON or BRENTWOOD) Full disclosure, I'm writing this review after visiting too many times I could be proud of and have received the same service/food quantity. With that said, I can attest this review to be very reliable!

Came in at 7:30 on a Saturday night and was seated within 20 minutes. There was some back and forth with the hostess and other guests as them came in since they don't have a waiting area and the lobby was being filled with the cold air from the front doors opening. It took another bit for the server to come around and get drinks, and our server did forget a tea and then the tea pitcher at our hibachi table. My friend asked for a steak and shrimp hibachi and then had to stop the server again to clarify he wanted them as whole orders over the combo he had written down. The chef was incredible and did the typical hibachi style cooking adding in a few things I hadn't seen before. Food was good, but portions were not great. I got the chicken and even with ordering two entrees my friend and barely any leftovers while I had a whole box to take home. The added gratitude is nice and takes some time away at the end trying to do mental math to get the tip right. Since it's in the Kroger parking lot off white bridge the parking is easier than most places now.

The place doesn't look like that much when you walk by but when you go in and you eat their Sushi it's fabulous! There's always people in anytime of the day so that tells you something and very crowded at lunch and dinner. I am eating the Wasabi roll and the salmon sashimi

Absolutely the worst experience ever. Ordered the stone bowl, no mushrooms or beef. Asked the server, he said yes there's meat in it, mix it up. 10 mins later returned and said, yes the kitchen said we are out of beef. Ordered the chicken Katsu bento box. Chicken was burned and extremely overcooked. Nasty. Service is mediocre at best. Host, she don't talk to you. But has no problem taking my money. And asking if I want to leave a tip. DO NOT EAT HERE! Just look at the sign outside that's all busted up. That's a sure tell sign of what inside is like. About 6 years ago this place was AWESOME.. I wouldn't feed this to my dog!

Cute place and food came very fast and was good. My friend got a raw roll which was really good and the fish was very fresh. Would definitely get a raw roll over the fried ones if I went back. Would have loved to enjoy a cocktail of some sort but there was not bartender and the selection was slim. So not a place to go if you are looking for sushi and drinks.

Nikki is always good. Not a lot of atmosphere but the food is delicious and consistent. The prices are very reasonable as well. The service is pretty good and it's fairly quick. Their servings are good, I usually have some left to take home. Their sushi is always fresh and delicious!

Very low key place in the Belle Meade area with amazing food and even better service. One of the ladies that works there was extremely nice with everything she did, my girlfriend and I loved her. The food is pretty amazing, I hope to figure out how to steal their ginger salad dressing.

We tried Ninki last night. First, the qualifiers: our first time, ordered sushi rolls from the menu in addition to the seaweed salad (typical) and miso soup (not typical and not outstanding). Second this was carry out. May have been a completely different story had we sat down. My wife ordered her favorite Dragon roll. She rates it as typical as well, not outstanding. I ordered the spicy spider roll- soft shell crab. It was presented as an average roll with imitation crab meat as one of the fillers! There was no evidence of soft-shell crab anywhere which usually can be seen within the roll, hence the 'spider roll' name.. I know soft shell crab...lived in Baltimore and have visited Japan. Instead there was the unidentified glob of barely edible mixture. Ate what I could and finished the rolls to have dinner with my wife, but left the topping to return to Ninki for a refund. The owner refused to give me a refund on the Spider roll without returning the whole item! He also insinuated that he wasn't certain what the returned mixture was even though his kitchen made it. I figure it was a way of spreading the real crab thin, whatever there was of it, to reduce costs, but it doesn't work! I also questioned the use of imitation crab in a spider roll. He said that the Japanese always uses this in their rolls. Not true and was not a part of the ingredients listed. I don't know maybe this guy has never been to Japan? I left without resolution. There are so many other ways our conversation might have ended if he was customer oriented instead of throwing up roadblocks with denials and their made up rules about refunds. He has never learned to create a satisfactory ending for both the customer and the restaurant.

Best Sushi in all of Nashville! Great staff, and excellent service. I go here twice a week and am always satisfied with how fresh the food is and how well the staff treats me and my family. The hibachi is also a sweet option if you aren't a big sushi eater! Highly Recommend.

Our dinner at Ninki was a memorable one thanks to good food and a high-energy chef. Our hibachi dinner started with clear onion soup and a light salad with delicious ginger dressing. I ordered the chicken hibachi which of course came with a generous helping of fried rice and veggies -- zucchini, mushrooms, onions and broccoli. The service was a little inconsistent. We sat at the grill for quite some time before our drink orders were taken. But once the chef arrived and our waitress took our drink orders, things improved. Ninki doesn't reinvent the hibachi grill experience nor does it need to. The food is delicious and it makes for an entertaining dining experience.

Being new to Nashville, Ninki was my 2nd hibachi experience here. The first one was Shogun in Brentwood. And Shogun was MUCH better.. We sat at a regular table at Shogun and at Ninki. We were sat immediately at Ninki, but we waited about 20 minutes before our waiter even approached the table...she was pleasant, though. The food was not... what I expected. I think the regular dinner meals are made in batches. So we ordered chicken and steak hibachi and they literally came out in less than 10 mins. "Hm," I thought to myself. But okay. The fried rice was gummy and had a lot of dried out rice balls within it. Kind of inedible tbh. The chicken was....questionable. I ate 2 pieces and then stopped because in my soul I knew I would probably get food poisoning if I kept going lmao. I tried the steak and it tasted very old. Like it was reheated. One of the hibachi chefs spent about 10 minutes banging his spatulas on the grill which was headache-inducing. I believe the manager had to go tell him to chill out. I just wouldn't go back.

Best service I've ever had, the servers literally made our night , went above and beyond! The food was also so delicious, amazing steak!

Oki, oki doki was super sweet and attentive at date night with the fiancé! she had great recommendations. Sushi was awesome and the Sake was a perfect pairing. Love it here!!!

There's something about Japanese Steak houses that is so charmingly magical. I am always a little nostalgic when I go to a hibachi place. The excitement of watching and waiting for your food to be cooked and plated by the chef who is tirelessly cooking away on the hibachi grill in front of you remains so fun to watch, no matter what age you are. While I haven't had the chance to try any other places yet to compare, I am pleased with my experience on my visit over the weekend. At $17 for NY steak and $7 for a sushi roll as an appetizer, the price point is pretty affordable at least compared to what I've had back home near Chicago. I'm excited to have a decent hibachi place that's not too much of a trek from my new home and look forward to coming back!

I ordered 2 rolls from here on Uber Eats. It was fast and the service was good, my only complaint is the actual sushi. On top of my rainbow roll, there was fish that did not look fresh whatsoever. It smelled horrid the second I opened the to go box. I couldn't even eat the roll without taking off the fish. These are also 2 staple rolls I get at every restaurant, and this is the first time it has ever been an issue for me. The other roll was good, so I would just recommend getting their hibachi or cooked rolls.

Great food, great service. The guy at the entrance was a little off but didn't make the experience bad. And the chef was hilarious, and full of energy. Great lunch place I paid 15 for amazing food and it was enough for me to save for dinner. Great deal

I'd say we loved our meal!!! Clear plates over here at Ninki. Service was WONDERFUL, even on a Saturday night at 5:30 pm. Quick & kind service. Food was delicious. The Lexington roll was divine & their chicken fried rice may be the best I've ever had! Definitely coming back!

Last night we went to this restaurant for my mothers birthday with my children. The moment we walked in the very nice hostess welcomed us in and brought us to the hibachi table. It was a very clean and quiet restaurant with very nice entertainment. The chef was so funny and the food was surprisingly good. We ordered onion soup, fried rice, chicken, steak, salad, and vegetables. The food was amazing and my family loved it. The chef was so entertaining and skilled that we will be revisiting soon.

Honestly will never ever come here again, I came here for my bday and ordered the chicken hibachi and when the plate was sat on the table, I noticed a very foul smell and wasn't sure what it was. After observing, I noticed the chicken was spoiled. I got up from my seat and asked for help at the front, I waited 5 mins and my server finally came to me and tried to offer me another chicken hibachi lol, I said no. The manager never came to the table to check on me or say sorry etc, which bothered me because I'm in the service industry and a manager should always be involved for something like that. Moral of the story, the cook didn't notice the foul smell while cooking and it seemed like no one cared. Will not be back.

The food, service, and management experience has been atrocious. If you eat at Ninki and disagree with any of their business practices, prepared to be publicly gaslit. Look at their Google reviews -- they have essentially called multiple different customers liars that have either gotten food poisoning or were served rotten food/meat and that they were the ones in the wrong. If Ninki doesn't want pushback about their menu and prices, I suggest they update it on Yelp. What kind of Hibachi comes with steamed rice? I have never heard of that in my life. I wanted to like this place, but I should have trusted the negative reviews -- they are 1000% right. I have never experienced such blatant disregard for customer service in my life. I don't see how this place stays open with such rude, inconsiderate, and combative staff. You can see how much they value customers with their responses to reviews.

Honestly, I wish I could leave a review with no stars. I'm just disappointed and disgusted. We spent over $330 and got food that ad cog Kc Jve gotten at a take home fast food place. We waited over an hour, on a Wednesday. Ok fine, we are a party of 6 I get it. THEN once seated we again waited for over 20 minutes just to be greeted by a rude woman who didn't care to be kind, personable or serve. We have 3 little girls and she ignored and wouldn't bring things for our youngest at one point she argued that she even existed with my husband....the food was bland, they have lobster on the menu but don't actually HAVE lobster....we got 4 sushi rolls that were served on a big plate and the unhappy grumpy server couldn't tell us which was which. The only redeeming factor was the amazing hibachi chef/show. He was great but the food mediocre. Over $300 for poor service and terrible food. This restaurant shows up on the top 5 and best of Nashville- IT IS ABSOLUTE GARBAGE- DO NO WASTE YOUR TIM3 OR MONEY HERE. You can buy the same food in the frozen food section of any store

ZERO STARS Should've read and believed all the negative reviews before coming here. Absolutely awful service! They sat us in the corner of an empty section and then sat a family closer to the sushi bar 15 minutes later and within a minute's of them sitting down they received water and service while we sat there for 15 minutes with not a word said to us. Unsure if it was because of age and race but honestly I have nothing else to go off of. Just hoping they read this review and don't make any other customers feel this way. Ended up going to another sushi restaurant that seemed to value us much more. I urge you to believe the reviews and dine elsewhere.

If I could give this restaurant a zero, I would. I went in with my brother to have a nice meal. We were seated in a corner and were never approached by a server. After about twenty minutes of patiently waiting, a six top was seated near us and they received IMMEDIATE assistance. I asked the server why he had passed us by and he rudely blew me off. After receiving that treatment, we decided to leave. As we approached the lobby, the hostess attempted to scurry us back to our table without addressing the situation. It was very unpleasant and unprofessional. Luckily, there are many restaurants in the area with better food and service. I do not recommend that anyone dine here.

I'll admit, I was skeptical of this place. It's located in a sketchy looking strip mall. Once you go inside though... You can choose to eat off the menu or hibachi style. We chose hibachi. We had no idea what to eat so we sampled a few things. The skills of our chef were impressive to say the least and he was also very entertaining! All I could wonder was how many times he had burnt himself and if he'd ever caught anyone else on fire! Lol! Overall, the food was excellent and given the chance I'd definitely go back. The prices are not a place I could eat everyday but definitely for special occasions. $$-$$$

The food was good. The service was really good. The environment was clean and the staff was very cordial.

Your experience is likely to be based on your race, age, and perceived wealth. If it's busy and you're black or young or don't look like the typical Belle Meade family, you're probably not going to get a great experience. I hate to say it but I've been going to Ninki for years and it's a very popular place within my circles, and this tends to be the pattern. It's probably true with all American businesses, but it's especially apparent with Ninki.

Yes! The food is superb! We enjoyed the hibachi style cooking!! Made some new friends in the process!

Overly salty fried rice, mediocre sushi, and bad service. We only took one bite of the fried rice and tasted pure salt. Though they did offer us a refund, we simply did not take it. If you want good sushi, quality customer service, and a restaurant that does not make all customers tip 18%, do yourself a service and just head over to Sonobana. We will not be returning anytime soon.