Alliyah R.
Google
Date of visit: 13/12/2025
I had a very disappointing experience at Bombay Darbar by Nirvana, and unfortunately, it did not live up to the hype at all.
Upon arrival, there was no host present to seat us. We stood waiting with no acknowledgment, which already set a poor tone. When a waiter finally approached our table, he did not introduce himself, simply placed the menu down and walked away without saying a word. There was no water on the table, and no one checked back to see if we needed anything.
I ordered the butter chicken, and to my shock, there was a hair in my food. I immediately informed the staff. The waiter took the plate away and later returned with a replacement plate — without a single apology. No explanation, no acknowledgment of the issue, and no attempt to make the situation right. This lack of accountability and basic courtesy was unacceptable.
Overall, the service was terrible, unprofessional, and careless. From the absence of a host, to inattentive service, to poor handling of a serious food hygiene issue, the experience was extremely disappointing.
I would not recommend this restaurant to anyone. In my opinion, it’s all hype and nothing more. There are far better places that value customer service, cleanliness, and respect for their guests.