rachelfX3846ZG
Google
Pros: location. Although next to the least desirable beach on the island, it is a 13 minute walk to the port, bus station, and is centrally located to most bars and restaurants in Naxos town. In addition, they booked 3 taxis that we asked for and they were all on time.||Cons: like everything else. This review is written in the context of the claim made on the hotel website that this is a 5-star accommodation. We ended up missing our ferry, and per the confirmation email: “If it is cancelled or modified later, 50% of the total cost will be charged. In case of a no-show, the total reservation cost will be charged.” Although we called as soon as we were able to inform them, we were charged 100% of the cost of the first night. Upon arriving, we were downgraded due to the hotel’s booking error (their words). To compensate us, they graciously told us we would only have to pay for what they provided us, and not pay for the room we actually booked, a sea view suite. The room we were provided was certainly not what we booked- a very cramped “junior sea view” with little space, no jacuzzi, and no private balcony, and it was honestly dishonest compared to the website photos.” When looking at the website after we checked in, we honestly thought we were provided with a standard room. The hotel did not attempt to improve our experience or make up for their error. When we got to the room, there were cleaning fluids still left in the sink. In addition, we were left a fruit plate and wine due to this being our honeymoon— however, half the fruit was rotten (like you touched the strawberry and it disintegrated), and there was no possible way to open the wine since it was corked. After asking, we were allowed to borrow a corkscrew but to “bring it back immediately”. We had to go ask for beach towels, and they provided two standard, bleach-stained towels. The beds were uncomfortable, and the room was certainly not worth the 450€ price tag, by any stretch. For a 5-star accommodation, you expect 5-star service, and we did not receive that at all. Breakfast was adequate, nothing special, especially for an island that is supposed to be known for its food; we certainly expected more unique options than avocado toast, various eggs, and basic yogurt from the grocery store. We also were required to make our own coffee in the morning, which was also very odd because, again, for a 5-star hotel, why am I required to make my own coffee? For our 2-week trip across three islands in Greece, this was the only resort we stayed at that claimed a 5-star rating. It was by far the worst accommodation we were provided in Greece. If you are from America, honestly, the vibes were “subpar 2-star Marriott but on a touristy beach”. I honestly would not be so critical if not for the price point— but we paid for 5 stars, and we got 2 stars at best. We would not recommend this to friends or family and suggest you find an accommodation that attempts to improve your stay rather than squeeze as much money as they can from your pockets.