Jenna H.
Yelp
If you're looking for a spot to celebrate a special occasion--keep looking. Our recent experience was, unfortunately, memorable for all the wrong reasons. We came to celebrate my husband's birthday with a group of 12 and left feeling dismissed, frustrated, and completely unimpressed.
From the moment we walked in, the staff made it clear that customer service was not a priority. I asked for help finding a table large enough for our party and was met with a curt, "Did you need something?" before being told to "just sit wherever." After reiterating that we needed seating guidance for a large group, we were eventually pointed toward a separate room--already in use by another party. The lack of assistance was baffling.
Things didn't improve once we were seated. A guest with vision issues asked about the nachos and was told they only had meat, cheese, and spicy ranch--yet they showed up with unexpected toppings, including pickled onions. When the mistake was pointed out, the server casually replied, "Well, I really like pickled onions, don't you?" No offer to correct the dish--just a snarky remark and a charge for food that couldn't be eaten. The server boldly stayed she wouldn't be refunding it either.
My own burger was made incorrectly after I inquired specifically about the sauce. I was told it was garlic aioli--it wasn't. I didn't even bother raising it after seeing how other concerns were brushed off. And when my drink order was wrong--after confirming it twice--the bartender fixed it without an apology and just moved on. The entire staff seemed either overwhelmed, uninterested, or both.
To top it off, I followed up with the owner hoping for acknowledgment or some kind of resolution. Instead, I was met with condescension and excuses. He admitted my burger should've been comped, but made no effort to do so. He blamed poor service on "problem patrons" from previous days, brought up long-past COVID restrictions (from FIVE years ago?) as a reason they're not equipped for large parties, and even questioned where else in town I could've gotten a reservation for 12. (Spoiler alert: I told him exactly where.)
Rather than taking accountability or offering a solution, he doubled down on defending his staff and made it clear that customer experience just isn't the focus here.
I rarely leave negative reviews, but this one is earned. We wanted to support a local business and enjoy a special night with family. What we got was bad service, zero accountability, and a side of attitude. Disappointing doesn't even begin to cover it.