No.131

I had a very pleasant stay at this hotel. The rooms were clean and comfortable, and the overall atmosphere was welcoming. The staff were attentive and helpful, which made everything easy and enjoyable.||A special mention goes to the blond European lady working here I think she is the Manager, who added such warmth to my experience. She was kind, approachable, and had a lovely way of making guests feel comfortable. Small gestures like hers truly make a difference during a stay.||Overall, I would happily recommend this hotel for both its quality and the friendly people who work here. Definitely try few of the gins in the Gin & Juice bar!

Just had lunch 28th of September 2025! Four of us! Staff were incredible, food was delicious, drinks on point . Can’t thank the place/staff for such a fun (sorry if we were a little loud) . Also you looked after coco my dog so well with water and off cuts from the chef in the kitchen . Again thanks for a 5 out of 5 visit! B e a Utiful! See you again soon , we’ll bring ear defends 🤣

I’ve been to this hotel a couple of times before and it’s been significantly extended with the addition of Yoku and the gin and juice bar since my last visit. We had an amazing stay in an outstanding room which genuinely was outstanding with every comfort you could imagine. We were also fortunate that it was in a different building away from the noise of the gin and juice bar. We had a fantastic meal in Yoku and were served by a first rate head of service by the name of Amelyn who is exceptional. She couldn’t have been more helpful with our dietary requirements and knew the menu inside out. She was attentive and responsive and I cannot rate her highly enough for her customer focus. The only drawback was that we, as residents, were not able to get a drink after dinner because the inside bar closed at 10:15 pm, although continued to be inundated with people coming in from the gin and juice bar. Eventually, Amelyn sorted a drink for us which we took to our room as the ambience was getting a bit too lively inside, even though the bar was shut at this point in time. It might be good to consider separating out the gin and juice public from residents later on in the evening and keeping the interior bar open but having the main door only accessed by residents with room keys. Overall, we would definitely stay again, but people need to read the website carefully as booking one of the standard rooms over the gin and juice bar was producing many complaints from people as we were checking out.

I had the pleasure of staying at 131 again recently. As usual my experience was wonderful. From the moment I stepped into the reception to be greeted by Judit who is always warm, friendly and so welcoming.||My room was immaculate, and equipped with all of the amenities I could possibly need. The bars at the hotel are fantastic and ideal for a night out. The location is ideal conveniently located for the town and its local attractions.||My stay at 131 was lovely and for me its the only hotel in Cheltenham I would consider. I highly recommend it to anyone looking for a relaxing enjoyable getaway. I cant wait to return!

Had a fantastic stay here - room was beautiful with such great attention to detail. It felt really luxurious and great value. The service was fantastic too - it felt a really special place to stay and would highly recommend. We also enjoyed drinks in Gin and Juice - beautiful setting.

This is the 2nd time we’ve stayed here and it certainly won’t be the last. From the initial warm and happy welcome from Judit on reception; to the luxury of The Tasting Menu in Yoku; to the out-of-this-world pillows. Every part of our stay was exceptional. The service from the every member of staff was incredible. The cleanliness of the rooms, with every detail thought of were immaculate. Those pillows-WOW! It’s as if you’re sleeping on a cloud. The sensational food, transported us to another planet, what an experience. |Thank you to every single member of staff, especially Iwona, for helping me make the decision to have the pancakes for breakfast, a fine choice.

I am in love with this hotel . It is one the most beautiful hotels I have stayed in. The rooms are just exquisite . Food was absolutely delicious. The only problem I had was with the air con in the room . We were not allowed to lower the temperature so the room stayed hot for a while as it was a very hot day. Plus they should have switched it on before arrival . I was sweating a lot before it became cooler in the evening. Have to say , staff and surroundings were absolutely brilliant.

I stayed here as part of a family wedding party in June and I was very impressed. The great weather helped, but the location was great and the onsite bars were well equipped for outdoor dining/drinks.|The decor and design is great, with every room unique and stylish. The super-king size bed was very comfortable and the breakfast was top notch.|I would certainly stay again and Cheltenham itself was great.

Great venue with a nice crowd! Visited 131 on a Saturday night and had a great time. I only stayed for 1 drink but the service was good and there was lots of space to sit / stand. Cocktails were good and reasonable prices.

The restaurant is beautiful, food was great however the lack of service from our waiter is why I dropped the review from a 5 to a 3. Our waiter would just disappear to where the managers kept coming over and assisting. Fix the wait staff and this place would be amazing.

The waiter (stout guy) spilled oyster water on my bag, no initiative to use soap to clean it. Thinks he's the manager due to his clumsiness. There were only us in the main restaurant and took them almost an hour to get the mains for 3 of us. The flat iron steak was medium and slightly burnt when I asked for medium rare, and to top off the worse, it smells. The sweet potato fries were overfried as a warning for others who don't like crispy fries. Asked the same guy to look into exchanging the bread, he took them off the plate with his hands!! Not a waiter??!! Portions are also small for the price. Avoid like plague. P/s: restaurant gave us some desert and took the drinks off the bill. All good for us.

It would be foolish and rather naive to believe that other UK towns and cities can't compete with uber cool places in London, like Hackney and Shoreditch, and Cheltenham is living proof of that. 131 & Crazy Eights puts me in mind of the Soho House group - well thought out, well executed and never simply a case of style over substance. All strands are cohesive and seemingly effortless. In the past, I've had low expectations from the food in highly styled places like this; and yet, so often lately I am pleasantly surprised. London may be the food capital of the world but there has been a huge rise in the level of cooking coming out of villages and towns for a long time now, with so many chefs realising they can make their mark elsewhere once they've nailed a few tough years under the watchful eyes of their role models . And so many of these places don't simply deliver on the food front, they're throwing money at interior design and creating opulent havens for an ever-growing band of discerning diners. If eating out has replaced clubbing, as we're now frequently told, here you don't have to choose. You can do it all at 131 - sip cocktails in their sexy, dimly lit lounge, wander through to the restaurant for a lovely meal, then nip downstairs for drinks and dancing in the bar, where cool club classics, played by their in-house DJ, will encourage you to burn off calories you've just consumed! We didn't have too many calories to shake off; we chose light dishes like Tuna Tartare, Salmon Sashimi, Mussels and Cod - nothing too remarkable or individual, but all equally delicious. The next morning, our only regret was not eating more. 131 isn't just a great choice for dinner, it's a whole night out. A one-stop shop. A destination hot-spot, or perhaps just a pleasant surprise.

Dined here for the first time recently. We initially were told by the first hostess that there were no tables available that evening. After our persistance, another hostess came over and told us there would be a table available in a 45 minutes. Once our table was ready, we were seated but it took forever for anyone to come over to our table. Our waitress was also acting as hostess, making the wait for everything incredibly long. We had to get her attention to order drinks then food. She was not very friendly nor accommodating. Then, as we were eating dinner, we were told that we needed to eat faster because she was going to have to remove our plates (due to local laws about eating outside after a certain time). It was a coincidence that we were being rushed during our meal, after waiting forever to be served. Overall, no complaints with the food but the poor service was enough to not come back here.

Dreadful service, took two hours for our standard Sunday lunch to come and when it did, it was cold and the potatoes burnt. Very little in the way of apologies from the staff who seemed rushed off their feet. Totally ruined my special birthday meal.