Jesse G.
Yelp
So I wish there was a reason for me to give my visit to NOA Sushi 2 or 3 stars. Something that was good about the visit, but sadly there isn't. Truthfully if zero stars was an option i would take that.
This evening I went to Planet Fitness. I was in gym clothes and i decided that i wanted to try NOA before my workout, so I kept it light. I didn't want to be sweaty when I went to the restaurant. I did some light weights a little on the elliptical machine, did the full body spa experience, and did the massage chair. I left and drove up to the restaurant
I entered at 8:25, was seated. The young woman gave me a quick overview of the menu at my request and i decided what I wanted quickly. I chose an albacore roll and the "Wow" Roll. I had already taken a few pics for this review, and was expecting to take pictures of the rolls as well. I ordered just before 8:30. I knew the restaurant closed at 9:30 and they seated me, so i thought I was good.
I sat for 10 minutes, 15 minutes, 20 minutes...during this time multiple tables paid and left. The restaurant wasn't full when i arrived. I heard tables saying "Thank you so much, it was delicious." and "No change please, you can keep it." I was sitting patiently at my table with my little helping of wasabi and ginger to the side, scrolling through Reddit and ESPN.com waiting for my order. I wanted to get someone's attention but I didn't. It appeared as people were confused. After more than 35 minutes the young lady came back to my table. She said "I am sorry, we had a few orders in front of yours." I was flabbergasted. If someone would have come to the table and said that 15 or 20 minutes earlier. That could have been believed. If they accidentally lost my order, they should have admitted it, sucked it up and asked me what my order was. Instead I was upset before even getting any sushi. I apologized to the young lady, she was polite and nice and it most likely wasn't her fault. I however didn't feel like waiting any longer as they hadn't even started preparing my rolls. I got up and left.
This experience confuses me. Was it because I was in gym clothes? If so they should have notified me of the dress code at the door. Was it because I was by myself and not with a larger group that would guarantee a large tip? I have no idea. You know why? Because nobody COMMUNICATED with me. I had better service at the Lake Oswego yesterday.
I am highly disappointed with my (lack of) experience this evening @ NOA Sushi. Hopefully management will look into this and make sure it doesn't happen again. I am not planning on making a return visit.