Clyde S.
Google
Update 11/2: After the terrible service we received at the restaurant, we were then charged a higher tip amount than what we actually left. I called to resolve the issue, and it took an entire month for the manager, Izra (sp?), to return my call—only to admit they had no justification for the waitress altering the tip. The restaurant has shown no remorse for the fraud that occurred. I have my copy of the receipt and keep meticulous records. Truly disappointing. Bend deserves better.
We were really looking forward to dining at Noi Thai to celebrate my husband’s birthday, but unfortunately, the experience was very disappointing. Our waitress, Paloma, was completely inattentive throughout the meal. We asked for several items during dinner, and she never brought them. Some of the dishes were unique and clearly required some explanation, but she didn’t take the time to describe anything or help us understand how to enjoy the food properly.
What was most frustrating was that I had brought a birthday cake and candles to surprise my husband. Paloma said she would cut and serve it at the end, but she completely forgot. When I finally asked about it—in front of my husband, ruining the surprise—she didn’t even apologize. She seemed completely indifferent to us and our experience.
The only reason I’m giving two stars instead of one is because the food itself was good. However, the service and professionalism were severely lacking. I also noticed other staff behaving unprofessionally, including walking across booth seats in their shoes to place glasses behind tables and even kicking things across the floor. For a restaurant with such a nice atmosphere and prices to match, I expected much better.