Elizabeth Z.
Yelp
This hotel is cute, kitschy, and clean. It is, however, *incredibly noisy*as it's downstairs from a restaurant/bar, where they seem to be moving heavy furniture overhead *all day long and until @ 11 p.m.*
So to work or sleep, earplugs/noise canceling headphone *are essential.* There is a "white noise" machine in the room, but be sure to bring good earplugs!
The touch-less check-in and check-out were no big deal (I thought) and the location is nice.
So why did I give just a single star?
They charged me for an extra night -- beyond my reservation/stay.
They texted me 24 hours *after I'd checked out -- per the reservation -- to remind me to check out*, and when I brought this error to their attention and then sent them the email confirmation of my reservation and what I was supposed to be charged, and asked them to correct the error, they ghosted me!
Perhaps communication is a problem when it's all touch-less/via text and email? On the other hand, after I sent them all the correct information, the only proper response would have been an *immediate refund for the erroneous extra-day's charge and an apology.
Instead, I got no response and had to dispute the charge with my credit card company. It's not like we had a verbal agreement, it was all in an email from Expedia... Left me with a bad taste, not to mention the time wasted sending emails, working with my credit card company, etc.