Robert D.
Yelp
I'm sorry. I can see that you are trying very hard, and I wish you all the luck in the world. I truly do. We noticed a major improvement in the service. You expressed to other reviewers how you were striving to fix this, and it seems you really are.
I am adding one star for the improvement in service, and because I stand by the fact that [for me] pho is mostly about the broth. It is the broth which takes [or should take] the most time and love to prepare. And, the broth was much less oily, yet still fairly robust, this time. I have not tasted a sweet/honey flavor, like another review mentioned. That is a trait of more Northern styles, and I loathe it. I would definitely mention it if I tasted it. I did not.
But, appetizers were still forgotten, then "remembered" later on in the meal. Drink refills had to be flagged down. The large globules of oil were gone, but the meat... The first time, the meat was nothing to complain about. This time... ug. I have had better cuts of meat, as well as larger portions of meat, in many hole-in-the-wall places. And, what is with the glistening, slick veggies? Is that supposed to seem as though you've just washed them?
Nothing really stands out, still, but the decor and the high price.
You are selling out of this, daily, though. So, maybe you are doing everything right, your pho is worth its weight in gold, and and we are the oddballs, here.. You sincerely seem like very sweet people. I'm sorry. We are going to have to move on and find a new place, though. Noodlelicious will now be our stand-by, second choice.