Noodles and Company

“The checkout machine is asking you to tip” who says that to a first time client? Tipping is getting out of hand honestly. Also the salad isn’t as fresh as one would expect, the avocado looks dead in it along with certain leaves, also overlypriced for what’s provided go next door food are cheaper and more carefully prepared

I ordered online. I ordered mac and cheese as well as pot stickers. The macc and cheese was a little cold but reheating was not a problem. The pot stickers however was one short. Having ordered online for delivery this was not an easy fix.

I ordered a bbq pulled pork Mac n cheese bowl and while the noodles and sauce was hot, the pork was cold in the middle. They offered to remake it, and my second bowl also had cold pork. They offered a free protein the next time I came in which was nice, but I don’t go to Noodles often so I got a refund instead. Really sucks because I am 33 weeks pregnant and now I have to go find lunch elsewhere.

Ive never had issues with any other locations but this one. It’s a issue every time here. The employees are always on their phones while preparing meals… which is extremely unsanitary. Also THEY. DO. NOT. LISTEN.!! My partner and I are allergic to peanuts, but we love the pad thai…. The last FOUR times we have came to this location we have asked for the pad thai without the peanuts and we have to send it back everytime. We specifically said every time that we have an allergy. It’s gotten to the point that we ask the employees to repeat our order back to us and they do but every time we end up sending it back….. I’ve never had this issue with any other location. I went here because it’s closest to my house but I will no longer be returning… they’re customer service is awful even aside from the wrong order issues I’ve had, the employees here act as if they all hate their job!! Nobody is professional or at the very least, have a positive attitude towards customers.

Placed a pick up for around 9:15 and I live 20 minutes away. Grab the food and find out that our marina sauce with our garlic bread only had enough to cover the bottom of its container. Like I understand portion control but like there was not even close to enough for 5 pieces of garlic bread in there. But also more importantly when I got home we realized that the chicken bacon Alfredo that we ordered didn’t have chicken on it. Like it’s in the name of the dish and y’all forgot the chicken, and a portion of that chicken costs $4.25. By the time we got home to eat it was 9:50 and there was nothing we could do about. Needless to say we were very disappointed, we love getting noodles but this was the first time we ordered from this location and it will definitely be the last seeing as this tends to be the norm for this location based off of reviews.

I ordered a regular size Mac and cheese and not only were the noodles the wrong type but this is about ten forks worth of food. I regret tipping ahead of time. This was absolutely not worth half the price I paid

Updated- and downgraded Usually happy with this location, fast and friendly service, and my order is usually prepared correctly. The only issues I have had all came from their rice crispy treats. Once they were rock hard and another time they were out for my online order. Both of those times the staff was more than helpful. But this time I received these two rice crispy treats. There is a huge difference in the size of these. And even the larger of the two is smaller than usual. Really disappointed I paid $2.50 each for these. July 11, 2021. Who knew the issue would actually get worse. The last two times I've ordered from this location they have given me two children's rice crispy instead of the regular size. Than when I took them back, I was told it was supposed to be 4 small ones to equal the 2 I ordered. This does not even out. This is a rip off, only question is it intentional or just poor management? Either way its not worth returning

Overall great experience. Workers were not only polite but food was served pretty quick too.

This is disgraceful. I came here with my friend and she specified gluten-free pasta because she has an allergy to gluten. They gave her mac and cheese with multiple noodles that were not gluten free. Sick and disappointing.

Here we go again Yelp. I need a 3.5 rating. I do, I really really do. This is Noodles, a fast casual chain restaurant, it's everything that you'd expect. I've been all about Noodles since they first came to Milwaukee and entered my life. Thank you noodles for coming into my life, you're good people you! Fast forward to 12 months ago, it was June 2021. I was diagnosed with gluten intolerance. Yep. Seriously. The Noodles people lost a lot of noodle money from me after that. Well, until I realized that they have gluten free pasta as an option to substitute for their traditional pastas. Zoodles too, you know, zucchini noodles. I love being able to get my tried and true fav dishes again! I love to add shrimps to my pesto dish. The gluten free pasta is pretty good. It's definitely a smidge more dense than their traditional pasta. Sometimes I wonder if that's a cook time issue but the texture has been pretty consistent each time I've had the gluten free noodles. Thank you Noodles for giving people with food allergies and restrictions options when dining out! I appreciate it! Why the 3 stars? Well, I just fell some kinda way about giving a fast casual chain 4 stars. Jerk move? Maybe. Maybe not. Like the Whopper people know they'll never get 4 stars exactly because they're serving whoppers. Sorry whopper peeps. *Shrug*

Just wanted to give feedback on my recent catering order for my 13 year old son's birthday party. I ordered everything online 6 days before the event. Paid extra for the delivery and the total cost me $273. I set up the delivery time for 1:45pm on the day of the event. At 1:50pm we still had no food and no messages saying "on our way." We called the restaurant and they said no one was on their way, "we just received the order this morning." Mind you, I had an email confirmation with the date and time of my order. They said the earliest they could deliver would be 2:30-3pm. My husband offered to pick it up so we could get it sooner, which he did. This is so unacceptable as our guests were already here and waiting for food. My husband goes to pick up the order and asked to speak with a manager. They lied and said they didn't have any drivers on the weekends and then said they use DoorDash. If you use DoorDash, how do you not have drivers on the weekend? And if you didn't use DoorDash then how do you offer delivery? They also didn't have any of the warming trays for our large pans of food and we did pay extra for these as well. Our guests had to microwave their food because of this. In the end, we ended up getting one of the pans of noodles for free, got refunded for the warming kit and TBD on the $25 delivery fee as they said that has to go through DoorDash. My son loves Noodles and that is the only reason we ordered from them again. A few years ago, same location, they didn't have the warming kits and on the day of the event, my husband had to go to a different location to get them. Small orders for delivery are never a problem, but the catering, at least at this location, is not good. Never again.

The staff on Friday night (April 22nd 2022 at 7pm, 27th and Oklahoma), was fully incapable of providing service. We (2 people) walked in, it was empty. It took 45 minutes for us to get our food. We get home, our salad has no dressing, our potstickers have no sauce. Workers were unprofessional and meandered around the kitchen area like they had better things to be doing than working here. Never have I ever had an experience like that at a fast food restaurant. I hope management sees this message and makes some changes. If you don't have staff to stay open on a Friday night, do your customers a service and just don't open.

DO NOT ORDER THROUGH NOODLES WEBSITE FOR DELIVERY! It is fulfilled by Grubhub and when your order is cancelled, noodles does not want to take responsibility for refund and they tell you to call grubhub, and then you call grubhub and they tell you to call Noodles. I never was refunded a $38 charge for my order + delivery fees and am told by management that the refund was issued to me "in their system". But somehow cannot produce a time or date of refund or "see more information" about the refund. It has been 11 days since my order so there is no way it's a bank processing issue at this point and no refund received. Lesson learned to avoid at all cost. Go pick up your own food or order directly through Grubhub app which seems to potentially be able to at least refund you for when it's cancelled

For being close to getting lunch it's fine. If you don't call ahead it can take a while with other orders. But for locations. And i love their soda machine

I love Noodles, and unfortunately this location is closest to my work. Never fails that when I place an online order for my coworkers and I - someone's order is always messed up, or food is missing! Last time they forgot all of our salads (3), and we had to go back and get them. All I got was "sorry about that" . I hate that I love noodles, because the food is delicious- but the service here is mediocre at best!

The food was good and ready fast. The staff were fine, nothing above average or anything, but fine.

Customer service was bad and order was not given the right ingredients. For example in the shrimp scampi there was no shrimp.

I love Noodles and Company usually - I always order Gluten Free noodles because my stomach can't handle gluten anymore. I ordered the "GLUTEN-FRIENDLY PIPETTE ROSA WITH GRILLED CHICKEN," and I even double checked with the cashier that it was the gluten-free noodles, but I got home to find out that they put Penne noodles in there and I couldn't eat it. Such a bummer! Noodles really does have delicious food and I have generally had good experiences, but it was disappointing to have the wrong noodles put on when I even double checked with him.

I ordered pad thai to go and the noodles were undercooked. They were chewy and swimming in water. When I called them they did apologize and offered to remake them. I was too tired and didn't want to go back out for dinner. Unfortunately, this is not the first time that I have ordered food from this location with pasta that wasn't cooked all the way.

Did a group order for 7 individuals - the food was ready to go in under 10 minutes waiting for me. The food was delicious - I will definitely be ordering for groups here in the future : )

I always go to this franchise because I love their food, but today, at this location, the service was awful, the food real bad presented, overcooked noodles and too much sauce on my grilled chicken pad thai. It is a shame that they might lose clients because of situations like this.

That has to be one of the grossest bathrooms (outside of service stations) I have ever encountered. The floor is sticky, there is something beeping and there is no paper to wipe my hands. Other than that, the food is good.

Plus side, the cashier was crazy nice. Now the bad. Incredibly slow service. It took over 20 minutes for our to-go order. We got home and our food was not up to par. Sauce and ingredients missing. I know it's noodles and company but we've had some great meals from here, to-go and there. I haven't been to this location in a long time and now I will not go back.

Unnecessarily expensive lunch? Why, yes, that seems like a great idea! Actually, I normally like Noodles' food despite it's high price. When they do it right, it has great flavor. This visit was just ok. I've found that the easiest things on the menu to screw up are the mac and cheese (just melted cheese on top, no cheese sauce) and the pad thai (sticky noodles, not enough sauce). The mac and cheese wasn't perfect today. The med salad is one of my go to favorites (there are noodles! in the salad!) and for some reason it had no dressing today. Arg. I also tried the springtime flatbread which was supposed to have asparagus, mushrooms, and cheese on it. Technically it had all three, but it looked like a 6 year old assembled it. There was unfortunately nothing functioning as a sauce either, so one bite and all the toppings fell right off. It was all still fine, just not as good as I know it could be. The staff were friendly enough, although there were 4 people in the restaurant including ourselves and 8 workers. It seemed excessive...but maybe not since we had to wait to get our order taken and the people in front of us had to wait 10 minutes for their soup. My biggest complaint is that they made changes to the wall menu layout. It used to have descriptions of what all was in each dish, with little chili peppers to let you know if it was spicy. They've now changed the menu so it's a picture of the dish with general nutrition information under it. I'm not really opposed to the picture, but it's far enough away that you can't really see it anyway and there's no more description of what's in it!! AND, this particular location didn't have the take out menus which I'm hoping would still contain that information. I know it's pretty common practice in some other parts of the world to order based on pictures, but for an American chain, this is just silly. Tell me what's in the dish, don't make me guess. Also, they used to have a plain flatbread or ciabatta roll side order and those were no where to be found on the menu anymore. Sigh.

I order online mostly and then take it back home or to work to eat. So this review is based on online ordering and picking it up. I always have a good experience when picking my order up. The cashier is always greeting with a smile and always willing to help. I love that attitude. And the food is always on point. My favorite is the either the Penne Rosa or the alfredo dish.

Why did you stop serving the flatbread? Casual, fast food. Better when it was made fresh. Some of the dishes are now pre-made. Sad.

Got the chicken pad thai and it wasn't as good as it could have been. Many of the noodles were stuck together in clumps. It was also lightly sauced. Employees were nice though.

We ordered Japanese Pan Noodles, Indonesian Peanut Satay, and a bottle of Dreaming Tree Cabernet. The service was excellent. -Very friendly and helpful cashier. -The manager helped with our wine selection and even poured ... Yes, at Noodles and Company. -Our food was ready in only 5 minutes. The food was great, especially for the affordable price, totaling $39 (bottle of wine included!). The food came out fresh, the vegetables were fresh were not over cooked, and the portions were more than enough to fill us up. Overall, a great experience. I'm not usually a fan of the fast, chain/franchised restaurants, but I would definitely come back here.

Food was good, but the dining area is filthy. The girl making my food had on no cap, and looked like she was wearing her regular street clothes. If you're dining in on cold days, you can catch a good breeze when the front door opens.

Ordered for pick-up. Got Japanese pan noodles and a cookie. The pan noodles were great and prepared well, but they forgot my cookie that I ordered. If this wasn't the case, I would've rated higher.

Haven't been that pleased with a meal at N&C in a long time. Maybe ever. Had the Pesto Cavatappi with parm crusted chicken. Great choice. Also the blonde girl running the cash register and cleaning off tables on July 14th at around 5-:530, with the cute smile is more than welcome to give me a call sometime. Made my visit to your location more than satisfying. Wish I could remember her name.