Nordic Ware

This is the manufacturing facility. The delivery for me was by the silo dock F. One truck at a time. Open 24 hours. Show up here if the address is on the paperwork. They want it bad. In the night also. There are two docks. The paperwork will tell you which dock.

I had the honor of being able to take a guided tour through the Nordicware factory this week. What an experience! Great quality pans made right here in the USA. I can't say enough about this company and the employees. If you have a chance and are in neighborhood, stop by the factory store for some amazing closeouts and deals!

This is a great store,the products are great and reasonably priced. Easy to spend a lot of money here.

Everyone was super kind and helpful! I live in TX, so this was my first time, but I already can't wait to come back!

This little factory store is amazing. Their seconds are available at great prices with very little defects that never affect use. I always try to go to their sales for an even better discount. Highly recommend.

I'm writing a review here on Google, because I can't get their Customer Service to answer the phone, return my calls (left voice messages), or answer my emails. I placed an order on their website and was sent the wrong items. They sheets I received do not match the description on their website (the SKU on the order sheet and packing slip match the item I ordered). The sheets are too large for my oven, and I cannot get this company to respond to my inquiries about possible replacements or return. At this point, I seriously regret doing business with them. UPDATE - RESPONSE TO NORDICWARE REPLY: I'm going to update this in lieu of the reply from Nordicware below. The error with the order ultimately turned out to be my mistake. I didn't read the production description carefully (internal dimensions are posted on the web description - I missed that detail). In light of that I was going to take this review down, but the statement you made about not receiving any email is an outright lie. I have a reply to that email that was sent to me at about the same time you replied to my review here. I tried calling a half dozen times yesterday and again today -- no answer. Both times I was calling just a few minutes before your advertised customer service hours end. Your return call to me didn't come until after I posted this review (after I left the VM on your customer service line). Finally, you state that you pride yourselves in your customer service. That may be true. My situation could have been an anomaly, but I think the fact that your CS hours are east coast/central time based, makes it very difficult for someone who lives on the west coast and has a day time job to contact you. 3pm CST (2pm CST on Friday) weekdays is too late for people on the west coast with day jobs to reach you. It's also worth noting that you respond to negative google reviews faster than your customer emails. Lastly, the person I spoke to on the phone was very pleasant, and was understanding to my situation even though it was my reading comprehension that failed here. I was offered for paid return shipping, even though my situation wasn't covered. I declined it, and in fact instead of returning my mis-purchase for a refund, I will gift it to friends who have a larger oven than me.

Recently purchased several items on line direct. One item wasn’t in the best condition. Contact them and it was replaced almost immediately. Customer service was top notch. Loved a baking sheet and worked it every weekend for a couple years. The new items are incredible! Thank you!

I haven't been there 40 some years I walked in the factory store I was greeted very professionally it was great got what I wanted I'll be back...