Cassandra J.
Yelp
Holy moly. What an experience or perhaps lack there of.
I am a longtime Nordstrom shopper, in fact I even worked for Nordstrom back in the mid 2000's, but this was my first time at the Bellevue location and it was a horrendous one.
I had a good amount of gift cards and I was giving myself an additional large budget, but I can honestly say this location will never get my money.
Not a single time was I approached by any type of sales associate. Even when one physically ran into me when I had about a dozen outfits in my arm looking for a size on a rack. Didn't say a word, just stared at me, then the pile of clothes in my arms and walked away.
Made it to the fitting rooms, no one was there. Surprising. I stood for a while waiting for an associate to come in, stepped out, looked around to try to find one, but didn't have any luck. Finally one breezed pass me to let someone else in a room and I asked if I could have one. They let me in, nothing else was said. A bar for the hangers was broken, one of the dresses I had picked out was missing buttons, I would have liked different sizes, but again, no one was around. There was no where to put the clothing I didn't want, so I began the task of putting things back where I found them. Several associates saw me doing this, in fact three of them who had been huddled together since I went into that section glanced over and continued their chit chat fest.
I walked around the shoe department with the shoe I wanted to try on, a Saint Laurent sandal to be exact, not a single person approached me and every time I finally would see one in the distance I would try to rush over they would turn the opposite way. I gave up on shoes because chasing people down to take my money isn't something I find enjoyable.
The purses, my goodness, found the perfect one I didn't know I needed. Again, couldn't find anyone to check me out and by the time I did see someone, I had just set the purse back down because I was pretty disheartened and annoyed at this point.
I thought, well I might as well have a quick look at the what David Yurman has going on these days, wasted all this time already, maybe the jewelry department will be better. Found it. This beautiful gold and pearl necklace. Stood there for a bit. Looked around to see if I could get someone's attention, but no cigar.
It definitely made me question my loyalty to Nordstrom. It wasn't enjoyable, it was incredibly disheartening and irritating. I am not one to usually post a review, let alone a negative one because I generally find it unfair. This time though, I just can't let it go. It was fine dining prices with food truck service is the best way I can think to describe it.
At least last time I was at the Tukwila and Pacific locations the experiences were still top notch. Bellevue though, trust me, don't go out of your way to go there unless you want to see associates walk away from you, huddle and gossip in small groups and chase down a fitting room with broken bars, gaps in the door and putting away the clothes for them.
Too bad though, for me. Found some beautiful pieces that I wish I could have just asked someone to bring one size smaller, but I wasn't about to go and do that myself just to chase someone down to get into the fitting room again. Not when the top alone is $500.
Stick to the other ones in the Seattle area or find a Saks, because this place is not it and kind of soured me on Nordstrom, despite what I thought was an undying love for them. However, apparently my love does have limitations when the basic thing I usually adore about Nordstrom (customer service) was nonexistent.
Plus, I decided to not purchase from anyone there because they do make commission and not a single person there deserved it. While some follow the rules and not take a sale they didn't make, not all do and I wasn't about to give that opportunity.