Nordstrom

Such a chic place to shop! 🛍️ The lighting here is amazing and the store is massive. I had so much fun exploring the different floors and checking out the beauty section—the setup is gorgeous ✨. Whether you're looking for luxury makeup or a new outfit, the vibe here is perfect. 10/10 experience!

I had such a wonderful experience thanks to Roslyn F. at Nordstrom at Bellevue Square. She went above and beyond to help me figure out my size and made sure I got the right item. She was patient, knowledgeable, and genuinely kind throughout the entire process. It’s rare to find someone who truly cares about making sure you leave happy and confident in your purchase. Roslyn made the experience smooth, comfortable, and enjoyable. I truly appreciated her attention to detail and thoughtful service. Thank you, Roslyn, for the exceptional customer care. I’ll definitely be back! ♥️♥️♥️

I'm very grateful to Oksana for the pleasant conversation. I needed to buy perfume for my grandson, but I wasn't sure which one to choose. But Oksana not only helped me choose, but also got me interested in other products. Attentive and knowledgeable, Oksana also selected a perfume for me. She's an excellent professional. I'm so glad Nordstrom has such experts.

Extremely disappointing experience. I walked into this Nordstrom and was completely ignored—no greeting, no acknowledgment, nothing. The customer service was unprofessional and dismissive, and the way I was treated felt racially biased. This wasn’t just bad service; it was uncomfortable and unacceptable. For a store that prides itself on customer experience, this was embarrassing. Management seriously needs to address the lack of respect and the apparent discrimination happening in this location.

Extremely disappointing and troubling experience I had at your store today while attempting to consult about alterations. Upon arrival, a staff member asked me to wait for the alterations consultant. I waited for an extended period of time without any updates. When I calmly approached the counter to ask when the consultant would arrive, an unrelated customer — a white woman — abruptly interrupted and accused me of “being rude,” despite the fact that I was speaking politely and directing my question solely to your staff. What made the situation significantly worse was that several employees were standing nearby and chose to watch the interaction unfold without intervening, de-escalating, or correcting the inappropriate behavior. Being publicly confronted and judged by another customer, particularly in a way that felt racially charged, while staff members remained passive, was deeply upsetting and unacceptable. I want to emphasize that this is not an isolated incident. On multiple prior visits to your clothing department, I have experienced being ignored or overlooked, which I previously chose to tolerate. However, today’s incident crossed a clear line. Allowing a customer to verbally police or demean another customer — especially in a way that appears discriminatory — while staff observe as bystanders reflects a serious lapse in professionalism and inclusivity. I expect retail staff to maintain a safe, respectful environment for all customers, regardless of race or background. Today’s experience failed to meet that standard.

Had a pleasant visit at Nordstrom in Bellevue Square Mall while browsing kids’ wear and shoes. The elevator made it easy to get to the third-floor kids section, which was helpful with little ones. As someone who doesn’t enjoy shopping, I appreciated the few seats scattered around, though more would’ve been nice. Would’ve loved a water fountain inside, but thankfully there was one just outside the entrance. Overall, a smooth and family-friendly stop. JY review

Im leaving a 5 star for Gabriel and Megan in the dress department. I had three returns. I stood in line at the return counter. A very cheerful young lady asked what I was returning and said any of the team members could help. So off to the shoe department I went. The gal there helped me with two returns and told me that she could not help me with the dress since the dress did not have the tag or a receipt. ( This is what happened before, that's why I was hesitant to use another source). So I go upstairs to the dress department and was greeted with a hugh how can I help you and a warm smile! Thank you Gabriel! Megan was the one who eventually did my return. Great team work!!!! Thank you to the both of them for stepping up to the plate and literally getting me out of the store in 5 minutes!!! So appreciated!!!!!!!!

Great management indeed. It's positive to see that this store has organized multiple pickup spots for individuals interested in collecting the free gift set. However, it's disheartening to hear about the incident at another store location, where a Nordy Club member was denied the gift set due to limited availability and the need to reserve it for specific customers. It's essential for businesses to uphold fair and transparent practices in such situations to ensure that all customers are treated equitably and feel appreciated.

We had the BEST time at Nordstrom with Drew in the men's suit department. Updating my husbands wardrobe is very exciting. The attention to detail and the way he went above and beyond making sure we found the right outfit, as well as the extent he went to make sure that we found the correct brand of suit that would check all the boxes my husband was hoping for. I love that I don't have to wait on hold, listening to "elevator music", but instead I can text Drew directly and even if he is not at work at the time, he responds in a timely manner, which is greatly appreciated. The turnaround time for alterations for my husband was amazing. Nordstrom has a cozy place to sit while Drew did all the work, trying to find the perfect match , the perfect fit and the perfect color. Very knowledgeable and I would highly recommend visiting Drew in the men's suit department. (I don't know what the official name of the department is called, haha). We plan on going back to finish getting fitted for the suit, Drew will also have a couple other items for my husband to try at our request, and the BEST thing about shopping at Nordstrom and having Drew as our right hand man, he doesn't push things on us, just to make a sale, he doesn't just show us the most expensive things , just to make a couple bucks off of the sale, but brings us a variety of things and lets us decide on what fits and feels best. So I highly recommend if you are in the mood for a new "fit", get ahold of Drew at Bellevue Square Nordstrom, he's a rockstar! Thanks again Drew!!!

Nice upscale dept store but very overpriced! Was looking at/for toddler winter jackets. Price were way out of my reach. 136+ for a clearance priced jacket that a toddler would probably only wear for one season! Must be nice if one could afford their prices.

Satin skirt completely ruined, they sew over the skirt multiple times leaving indentations. Do not go to this location if you want your items done correctly. They almost did my sleeves two different lengths too? What in the world.

Nordstrom at Bellevue Square has been one of my favorite stores for years, especially when it comes to shopping for my two daughters. During my pregnancies, I bought almost all of our baby gear here, including items from the Nonna brand, which is one of the highest-quality options for baby products. They also have an incredible selection of adorable baby clothes and kids' items. In my opinion, Nordstrom is the best place to shop for kids and baby products in general. While it's a bit pricey, the quality and variety make it totally worth it. The store has something for everyone such as kids, women, men, teenagers and offers a full shopping experience with its design section, multiple bathrooms, a mothers' lounge, and even two restaurants and a bar in the middle of the store. Shopping here is always a treat!

I don't know why my reviews from Nordstrom always revolve around a Creed fragrance purchase, but this experience took place at the Bellevue Square location this time. Oftentimes, both customers and associates forget about how important customer service is to the experience and branding. Each time I find myself in Nordstrom, regardless of location, I have experienced consistent and welcoming customer service. I don't know if it's because of all the terrible experiences elsewhere I have encountered, or if I have just expected to not expect much here in Seattle. All I have to say is Teresa from the Creed fragrance department was an absolute, top notch, pleasure to work with. She was very knowledgeable and engaged on trying to figure out what best suited my needs. I am well familiar with the House of Creed and I could tell that Teresa had my best interests in mind. She was very kind in providing some samples for Erolfa and Jardin d'Almalfi as I was looking for something a little different than Aventus. The samples didn't quite last on my skin like I wanted, so I reached back out to Teresa to gather some batch number information on Aventus. She responded in a welcoming and helpful matter to help me make my decision. In the end, I ended up with a flacon of Aventus. I also was so grateful for the customer service, I endulged in Oribe Gold Lust shampoo and conditioner. If you don't know, trust me and try it. All in all, because of outstanding customer service, Nordstrom as a brand is definitely a dependable and rewarding store that I will keep coming back to.

Really mess shoe department and struggled to get decent help from the staff. One of the salespersons was rude and cold. Overall a very unpleasant shopping experience.

I want to applaud Scott the cosmetic Manager in the Bellevue Nordstroms store I went in today to purchase what was advertised on their website And the salespeople hassled me - but Scott told them give her the price she wants! She is a good customer Thank you Scott

It totally depends on the dept you're in. The shoe dept leaves a lot to be desired. My husband and I have had several less the great experiences in that dept. I wouldn't recommend buying shoes there at all. I don't care what others experiences are. I'm speaking about mine !

Do you have money? Do you like to spend it? Do you aspire to be fancy? Or at least give the appearance of being high-end? Well / you are in luck! Nordstrom is ready to take your money and while doing so make you feel like a king or queen. Come for fashion made for penny's that sells for Benjamin's! What's in today won't be tomorrow so you had better stock up as making impressions can be fleeting when it comes to fashion. Biggest bonus for husbands who don't like shopping - full bar on the second floor - cocktails can help take the hurt away from the final receipt. And who says alcohol isn't good! Actual quote overheard - "Give me a strong margarita - I'm shopping with a 7th grader and she is driving me crazy."

One of the favorite places to shop, but I am quite disappointed with the Nordstroms in Washington state. I have previously shopped at Nordstrom in Virginia and Florida, they were great!! The staff is nice, no complaints there but I don't see a variety in the clothing and shoes. Would recommend this place but one thing to keep in mind is that the collection is limited.

I haven't been in the Bellevue Square store for over a year because of Covid. They are remodeling the entire store! I had to ask around for different departments. Mens is on the third floor, lingerie on 2nd but not in the same place I remember. Nothings in the same place I remember lol! Doesn't matter because I still found what I was looking for and of course got excellent helpful service with my return and help spending more money ! I am excited to come back to see it all complete!

Longtime shopper and longtime fan of Nordstroms at Bellevue Square. Why you ask well I'll tell ya why it's location is the best. I get provided with free parking and an upper crust clientele. No worries on getting mugged trying to shop nor a police presence like the downtown location offers. When looking for a trendy pair of designer sneakers I know I'll find the latest in $1000 options. I've purchased a few Prada sneakers plus some dress shoes for hitting the town in. Clothing options may very depending on season yet I can locate something to make the ladies go wild. Now after I've blown up my AMEX card I can hit the bar on 2nd floor for a cocktail or have some lunch on 3rd floor. I'm sure you have your own various needs but Nordstroms provides a quality place to shop and dine for Frank. Check it out cause this is my review and you'll need to form an opinion on your own.

Great service and customer care! They call when necessary and communicate via text for each service.

Five stars for Nordstorms men and women shoes. Specifically shout outs to the two gentlemen that helped us. You will see them in the photos. I will update this review with their names. They were attentive kind efficient and you could really tell they were providing professional service without pushing the shoe. There truly is an art not just in sales But in authentically and professionally connecting with the customer. Both of these men did this effortlessly. You elt like they really enjoyed their work And certainly knew the products! We had walked in with a certain shoe in mind which they did not carry in store. We ended up walking out with two pairs of shoes and one on order to our home. We are pleased with all of them. They have a variety of lovely styles for a many budgets. If it weren't for the great staff, I don't think we would've walked away with any shoes let alone $600 of shoes. The only reason for four stars is because overall on the store- if this was a review just for the two shoe departments it would be five stars plus

they sized me for a bra and seemed to want to help! Chanell came in to check on me and gave me many bras to try on

I had a pretty bad experience this week returning a designer bag. The original bag that I ordered online was missing a strap. I took it in to the store and she was able to refund the bag and give me a new one with a strap the same day. Only issue: she attached a GIANT tag on the part of the bag which the strap goes that stated you had to leave the tags on to return the bag. Well I couldn't put the strap on unless I took off the tag. Once I put the bag on with the strap it was way too small and looked terrible. I called on the phone to ask if it would be ok if I returned it and the woman said no problem at all. When I went to return the bag for the last time unfortunately I got the rudest employee. She offered me a gift card instead of a refund... wtf?? I obviously wanted my $2000 back. Then she says she doesn't know which card I used and tries to tell me she "thinks" it was my Nordstrom card. Again... NO? It was my debit card. She was acting like I was a criminal or something. I felt extremely uncomfortable, especially as such a dedicated Nordstrom shopper! I hope the customer service can improve to what it used to be back in the day.

I experienced excellent customer service customer from an associate Taylor Edwards in the TBD department. She listened to my needs and provided and selected 8 tops to choose from she thought would work best. She found exactly the right style and fabric that was perfect! If you would like excellent help ask for Taylor Edwards in the TBD department. She listens!!!

Outstanding customer service has been a consistent experience every time I shop at Nordstrom. I was searching online for a specific luggage product and Nordstrom in the Bellevue Square just happen to have the last one. The product was the Rimowa Original Cabin S in silver. I decided to stop by to take a look. I have to say the staff were absolutely amazing. A random sales associate noticed I was lost, promptly offered to help, and pointed me to the right direction. The luggage area displays were neatly arranged. Nordstrom carries various sizes of Rimowa (now I know where to go to complete my collection). Sindy, a sales associate working in the luggage department was very attentive and answered all my questions. I definitely appreciated the consultative sales approach. After a few moments of deciding, I purchased my first Rimowa luggage. The transaction only took a few minutes. These types of experiences are what keeps me returning to Nordstrom. Big thank you to Sindy to helping me find my product.

Holy moly. What an experience or perhaps lack there of. I am a longtime Nordstrom shopper, in fact I even worked for Nordstrom back in the mid 2000's, but this was my first time at the Bellevue location and it was a horrendous one. I had a good amount of gift cards and I was giving myself an additional large budget, but I can honestly say this location will never get my money. Not a single time was I approached by any type of sales associate. Even when one physically ran into me when I had about a dozen outfits in my arm looking for a size on a rack. Didn't say a word, just stared at me, then the pile of clothes in my arms and walked away. Made it to the fitting rooms, no one was there. Surprising. I stood for a while waiting for an associate to come in, stepped out, looked around to try to find one, but didn't have any luck. Finally one breezed pass me to let someone else in a room and I asked if I could have one. They let me in, nothing else was said. A bar for the hangers was broken, one of the dresses I had picked out was missing buttons, I would have liked different sizes, but again, no one was around. There was no where to put the clothing I didn't want, so I began the task of putting things back where I found them. Several associates saw me doing this, in fact three of them who had been huddled together since I went into that section glanced over and continued their chit chat fest. I walked around the shoe department with the shoe I wanted to try on, a Saint Laurent sandal to be exact, not a single person approached me and every time I finally would see one in the distance I would try to rush over they would turn the opposite way. I gave up on shoes because chasing people down to take my money isn't something I find enjoyable. The purses, my goodness, found the perfect one I didn't know I needed. Again, couldn't find anyone to check me out and by the time I did see someone, I had just set the purse back down because I was pretty disheartened and annoyed at this point. I thought, well I might as well have a quick look at the what David Yurman has going on these days, wasted all this time already, maybe the jewelry department will be better. Found it. This beautiful gold and pearl necklace. Stood there for a bit. Looked around to see if I could get someone's attention, but no cigar. It definitely made me question my loyalty to Nordstrom. It wasn't enjoyable, it was incredibly disheartening and irritating. I am not one to usually post a review, let alone a negative one because I generally find it unfair. This time though, I just can't let it go. It was fine dining prices with food truck service is the best way I can think to describe it. At least last time I was at the Tukwila and Pacific locations the experiences were still top notch. Bellevue though, trust me, don't go out of your way to go there unless you want to see associates walk away from you, huddle and gossip in small groups and chase down a fitting room with broken bars, gaps in the door and putting away the clothes for them. Too bad though, for me. Found some beautiful pieces that I wish I could have just asked someone to bring one size smaller, but I wasn't about to go and do that myself just to chase someone down to get into the fitting room again. Not when the top alone is $500. Stick to the other ones in the Seattle area or find a Saks, because this place is not it and kind of soured me on Nordstrom, despite what I thought was an undying love for them. However, apparently my love does have limitations when the basic thing I usually adore about Nordstrom (customer service) was nonexistent. Plus, I decided to not purchase from anyone there because they do make commission and not a single person there deserved it. While some follow the rules and not take a sale they didn't make, not all do and I wasn't about to give that opportunity.

Horrendously sad version of a Nordstrom. The manager's clearly mistreat employees and as a customer having to witness it every time I'm there it makes me REALLY not want to shop there or be around that atmosphere. On top of it these same managers are rude to customers and unwilling to lift a finger for any assistance. If names were allowed several would come to mind INSTANTLY! To the store manager: Do better. This is not the first or even 100th complaint about these individuals and yet you still employ them and let them run what could be a great company into the ground. But maybe that's just the Nordstrom way now.

The men's department has been relegated to the 3rd Floor (and looks like the Rack), selection is abysmal, and seems to say "we don't give a f$@k about male shoppers anymore." Goodbye, Nordstrom.

This is officially my favorite Nordstrom store in Washington. I have always enjoyed my time shopping here but today was the crème de là crème of my Nordstrom experience. From the kind and understanding of Sarah of the shoe department in handling a price adjustment on a handbag I recently purchased to Eleanor at POV in assisting me with finding the perfect coat for my mom. My sister was so impressed that she ended up ordering one from Eleanor as well. The beautiful gal at the Tom Ford counter was beyond helpful and fantastically with our purchase as well. Topping off the afternoon with a late lunch at the Nordstrom Grill and we left feeling happy. This is why I make my drive from Tacoma to Bellevue for Nordstrom.

Store is lacking service, selection, and style. Maybe will be better after renovation, but this store might as well be a Nordstrom Rack. Super disappointing. Lingerie department- no one offered help, when I tried to find someone they told me everyone was busy in the back and would come out soon. I gave up after waiting for too long. Shoe department- no selection. They used to be famous for their shoe department. Not anymore. Again couldn't find anyone to help find anything. Jewelry department- very small selection, a group of employees that ignored me, despite me obviously looking around, finally an older woman approached to help, but she wanted to push on me unstylish items that looked like they came out of a bargain bin. She suggested that I wouldn't want to spend too much on the designer stuff. Lol. As a side note, it's incredibly busy in here. And felt like I was at bargain store.

The Bellevue Square Nordstrom is the second largest Nordy in the area, after Seattle. It's in excellent condition and well maintained. The staff is very helpful, looking up prices, items, sizes, etc. If I'm looking for something specific and don't want to fuss about going to multiple stores, Nordstrom is where I go. Shoes department is my favorite, though in the Seattle store, I go for the luxury purses. One of my other favorite departments is cosmetics, especially the facial creams, etc. I buy my yearly or semiannual supply during their 10 points days. Nordstrom is famous for their generous return policy. This store is no different. In fact, you can return things in all departments. A bra can be returned at the men's, the shoes department will accept cosmetics. Having a receipt is nice, but the sticker is sufficient. There are also two areas that handle "services", while one place is for pickups. I sometimes do in store pickup for things that need alterations. Lastly, a very popular addition from a few years ago is their bar, called Habitat. Genius move! Men get a drink and watch sports while waiting for significant others to shop, or ladies rest up after some shopping. It's often filled with customers.

I have been shopping at the Bellevue Nordstrom my whole life. I have so many fond shopping memories of being brought here as a child and teen, and then bringing my own kids here. Now that I have teens, however, I am very disappointed. Nordstrom used to carry a selection of more moderately-priced items (usually Nordstrom brand and others) for growing teens. However on a recent trip, I couldn't find any jeans for my teen son under $200 and no dress shoes under $220. In addition I was told at the shoe department that due to the remodel they would no longer carry non-designer brands for men and I could "go to Alderwood" if I wanted to find shoes around $100 or so. Nordstrom, you are missing out on teaching the next generation how great your service is so that they shop there when they are older and have money. I guess I will shop at other stores from now on that are in Bellevue. Truly the end of an era and I am sad to see the bonding experience of shopping with your teen and having lunch at the cafe is no longer in the cards.

I live right near Bellevue Square and spend a lot of time shopping but I avoid this Nordstrom and prefer to online shop from them. That's how bad the customer service is. The salespeople are never friendly. Even if I ask for help, they just don't seem to care about customers or know much about what they are selling. The only good part of this Nordstrom is that they have a nice selection of Chanel shoes but that's about it. Ive give this place many chances over the last 5 years but I have yet to meet a nice salesperson here who is friendly and looks like they want to be at work. When I have to take my nieces to BP, it's actually the worst- the young girls working there are all lazy and just talk with each other instead of helping customers even if they see a long line at the dressing room full of people needing rooms unlocked. It's just really bad.. The Ala Moana Nordstrom that I used to go to had excellent customer service and I'd even leave buying things I didn't even know I needed but got convinced buying! But this Nordstrom is just full of really awful snobby employees. Avoid this if you can and just shop online!

Bellevue--you are SO lucky to have a Nordstrom. I have had no idea how special the store is until you move to a place that doesn't have one. There is absolutely no place with this quality and this big of a selection! During my visit in November 2022, I walked into the Bellevue Nordstrom and wandered around casually, picking up a pair of jeans that I was interested in trying on. Shortly after, an employee asked if I needed a fitting room, I said yes AND that I was looking for [description of the kind of dresses and jeans I wanted]. While I tried on the jeans I had picked out, she ran all over the store to grab me things to try on that fit my description. I needed different sizes and she happily ran to get them--never once did I feel hurried or like a pest. She found two items that I had to have. But here's where Nordstrom goes from amazing to out-of-this-world... within minutes after paying, the alterations person came and fitted my jeans for alterations, and because I don't live in the state anymore, they shipped the altered jeans to my house FOR FREE. No second trip to get alterations and one less thing for me to pack in my luggage. I really wish Charleston had a Nordstrom. It's a truly special place!

We went to Nordstrom at Bellevue Square today, looking for a festive holiday shopping experience, and were disappointed to walk into a chaotic, jumbled mess that looked even less inviting than the Rack. I will never understand why Nordstrom chose the winter holidays for a major remodel. The e-bar's temporary location outside in 20-degree weather is just downright unpleasant. I remember how sparkly and elegant Frederick & Nelson's used to be around this time of year. It makes me wistful, and I can't help but wonder why the Bellevue Nordstrom has allowed the Grinch to steal their Christmas.

Worst store ever! I wanted to return a shoe that is too big for me but won't let me and instead offered me a gift card instead of full refund. Shoe manager was not helpful either. I don't think I'll ever buy here again.

I bought my first item from the Yakima Nordstrom's as a pair of Birkenstocks in 1992, I spent months saving up my allowance to be able to pay a pair of Nordstrom's because their customer service was always so great. It would seem in the 25+ years that service has fallen to the point where the IT department is $#!7faced and cambucha drunk off thier @$$ producing garbage code that doesn't it take into account shipping or receiving or inventory. We are traveling tomorrow and we need a last minute items so we think let's go to Nordstrom's we go online we find the items we want we click buy and turns out they don't actually have what they say it is in inventory. Ps Michele deserves a raise and a promotion, perhaps a small parade for her heroic efforts to solve the issue when computers fail. Thank you for Making me love Nordstroms again Michel or is it Michelle? I do like Nordstroms chocolate peanut butter smoothies.

Nordstrom has always been my go to spot for shoes. As I started my work career and developing my sense of fashion Nordstrom has always delivered. I love the fragrance selection. The Bellevue location is currently in the process of remodeling and moving department to new location. The construction is ongoing and noticeable but not is a chaotic way. I'm always treated with appreciation no matter if I'm window shopping or making a purchase.

Still a great store with good selection and high quality. The staff aren't as friendly as they used to be, but I imagine it is because there has been a lot of staff turnover everywhere. Just be warned some of the selection and items may not be available because of renovation.

Beware, this location has very aggressive sale people who will down right bully you into making expensive purchases.

Management do something!!! Have to chase down the staffs to get helped or ask for a dressing room. Women's clothing and shoes are the worst. 2-3 staffs are at the counter and will look at you but doesn't bother to help you. What happened to costumer service? Felt very discriminated. From what i saw they only help people who is wearing all designers and then they will treat you like a person. BUT not everybody owns or needs a designer piece to acknowledge by the staffs. Do better!

I went in today (November 12th 2023) to try to exchange a bag that had hardware chipping after a month of owning it. The sales women at the baggage department wouldn't allow me to make the exchange due to the bag's wear and tear. I paid 2k for the Burberry bag and the gold should not be chipping off after one month of mild use. The bag was in perfect condition aside from the chipped hardware. I had all tags and the receipt along with the bag. From the first time I spoke with the sales lady, she seemed to be annoyed with me and treated me like I was doing something shady. I don't usually make returns because of the fear of being treated this way. I drove an hour and a half to get to the store because it was the closest store with the item in stock. When I got home, I contacted customer service and was immediately informed that I could take the bag to a store to return it or mail it in. I wasn't trying to return the item, just exchange it for the same item. I'm very frustrated and disappointed.

TLDR: If you're going here, don't be like me and make sure you dress like you got some money or you're gonna have a bad time haha. Went in early on a weekday to make an exchange. Received really dismissive and icy service at both the shoe department and in the women's department (apparently you gotta make two separate returns if you have items from different departments). I came to the physical store on a weekday morning because I wanted to exchange my three online purchases for work: shoes and two blouses, but I was getting up and down suspicious looks like I was a broke as a joke ghost coming to steal their stuff. Weird vibe. When I decided to stop browsing and interact with the ladies at their respective counters, both were on a phone so I waited till they were done and noticed me and I asked if they were available to do returns. During the transaction they weren't making any conversation so I put on my customer service voice and asked them how their day was going, and asking their names etc as they silently looked at the items I brought back. After my first failed exchange and icy reception in shoes, I didn't feel great being there so I decided just to return all the items and not try to buy anything further. I don't think I'll be back to this location for some time. I'm assuming they saw me as a low priority, or thought I could be a shoplifter because I was dressed down and had a large bag, but who knows? Maybe they treat everyone indifferently like that. As someone who usually talks up Nordstrom's as a positive experience and high quality, I'm really surprised at this visit.

Cowards that can't deal with issues directly. Don't waste your time here if you are thorough. Shop at Nordstrom in Newyork the staff over there are much smarter and progressive. There are less than 60 thousand black people in the Seattle area. The avg black person here makes 42k USD a year. The avg white person here makes 108k. This is one of the biggest disparities in the country. Yet this area is touted as "progressive ". Progressive for who? The aforementioned disparity contributes to the way black people are perceived in the area. More specifically I strongly believe it contributed to the way I was treated in this store location. If you coming from newyork , philly, DC. Be careful over here.

I have always loved shopping at Nordstrom but a week ago, my experience at Bellevue was a bit strange and uncomfortable. I was primarily shopping in the cosmetic department and there were very few customers. There were a lot of employees and they were like vultures. My sister and I were followed like we were criminals and felt like we were being watched. If we stopped to look at something, we were bombarded by employees wanting to help. Now don't get me wrong, I like having employees being attentive but this was just plain strange. On top of that, most of the employees we saw were biological males presenting as female. I don't have an issue with that but I do have an issue with taking makeup advice from anyone that looks like a clown. How can a young person with clown like makeup know what products work on a middle aged woman? We would ask a specific question and the answer would be for something we didn't ask. If this is the new Nordstrom, I will be shopping elsewhere.

So gift cards, Nordstrom credit cards work at both Nordstrom & Nordstrom rack but not for alterations! If you have alteration credit on your account you'll have to pay cash if the clothes were purchased at the rack. How cheap is that!

Very rude and unprofessional staff in designer shoes department! You should know once you bought designer shoes can't return or exchange even shoes are uncomfortable! They purposely don't explain that part! I'm very disappointed!

I agree with the reviewers who say the service here is awful - I've never seen a messier Nordstrom or one with ruder / less helpful associates. Especially in the shoe department! Good luck getting any help there -- if you do get someone's attention they'll act like you're a big imposition.

I like to go shopping for cosmetics and perfumes. There are all of brands so it is good to purchase all in one. My favorite perfumes are DOLCE & GABBANA light blue, BURBERRY, MARC JACOBS DAISY

My favorite Nordstrom ! More than Seattle. Yes it is. I spend a lot of my time in the shoe department and I like to collect a variety of shoes. More likely they have my size or they have ordered to my house or directly to this store and pick up has been easy. Recently I ordered a Christian Louboutin shoe and wanted to make sure they were brand new from the box and they were. Alfonso was kind to hold the shoe at Salon shoes instead of going to the order counter which sometimes can be busy. However ! They did put tape on the box of the shoe which slightly ruined the box, and I do keep of all my shoe boxes, but the shoes are in perfect condition. Also ! The only time I ever received a perfect box was directly ordering from Christian Louboutin website. Also the manager in this department has been very helpful in the past when I needed to return shoes that I purchased at South Coast Nordstrom. Tip: They are working on the escalator right now but they have two and also elevators located by the exit, which I prefer anyways because I feel like I'm going to fall when I take the escalators. I did want to state that I still do like the Seattle location, it's a definite number Two, then South coast in California. I just feel this location offers a lot to begin with due to the mall it's attached to and the variety in departments and options.

I grew up going to Nordstrom, and started working there as a freshman in college, for 9 years. I used to say, I'll move anywhere, as long as there is a Nordstrom within an hour drive. But in the past couple of years, the quality of customer service has declined significantly. Every time I call or have to go into the Bellevue store, it's like I am in an alternate universe, and I keep asking myself, if this isn't the same Nordstrom that in the 90s, Harvard Business School published a paper on "The Nordstrom Way" as a pillar of customer service standards...then what do they really have going for them anymore? Nothing. Also, I became physically disabled a few years ago, making it extremely difficult for me to go into the physical store, and at first I didn't have any issues with shopping online, until the pandemic hit. It's crazy that even though I can't risk being around strangers due to compromised immune system, I have literally been forced to hobble into this store multiple times regarding the same issue, and even for a simple pants hem I had put off having done for over a year, I had to go in 2x because one leg looked like a child learning to sew had done it! I end up in such excruciating pain after each visit and can't get out of bed for a week...and these aren't trips where I am walking around multiple departments for a couple hours, these are trips that should be to 1 department and only take 15-30 minutes, but have taken 1-2 hours and then not resolved and asked to come back, or wrong items placed on my purchase so have to go back to exchange! I have told every "manager in charge" and even the main store manager about my experiences and requested some sort of not unreasonable expectations for disability accommodations, yet other than a couple night managers helping me carry my bag/purse to the door (where I still had to get to the garage and down a flight of stairs because the ground floor door was locked), nobody has tried to help me resolve the constant mistakes they make or resolve an ongoing return issue (for 6 months!), and keep making me come in. One time I was in such excruciating pain after spending 2 wasted hours at the customer service counter that when I made it to my car, I could barely get in, then puked from the pain, and had to sit there for over an hour (contemplating calling an ambulance), until I could move, because obviously I can't take pain medication and drive. I didn't get out of bed for almost 2 weeks that time. Is this "my" Nordstrom? Absolutely not. Shameful.

Fancy Nordstrom There we're at least two floors I was able to shop around . However, the first floor even have their own coffee shop called e-bar . Also, on the second floor they have their own bar called habitat. What can go wrong. I like it because whenever your friend is either shopping too much and need a break you can just either take a coffee break or grab something to eat or drink. On top of that it goes both ways, if you need more time they can find something to distract them self. The price is of course pricey, but then again it is Bellevue and higher end brand store.

This is such a welcoming store. I just moved here from CA and eBar associates are so pleasant and provide great service, Ashley, Dakota,Hannah, Sara, Daniel, all are a great team. Cosmetics and Shoe associates are all so nice and very professional, reminds of the service original Nordstrom was known for.

Best Nordstroms in the Pacific Northwest! Each time I'm in Washington my representative Amanda Carvalho takes great care of my needs! She literally calls at times just to see how my family and I are doing. These guys seem to just "Get It" and....they really value and understand what customer service really means. If you ever need anything don't hesitate to call Amanda at the Bellevue location. Trust me....you won't regret it! Thanks Again Amanda and Team Nordstroms!!

We came in to try some shoes while window shopping. Normally, if the display shoes don't have your size, you should be able to ask for different sizes without feeling any obligation for purchase. We asked for some different sizes, and eventually settled on one for a pair of sandals, but we were still deciding amongst some other pairs. The sales rep that was helping us immediately went up to try to put the order in. After a few minutes of explaining, we finally convinced the rep that we weren't looking to buy here at this time. The representative then had the gall to tell us that they work for commission, and then left us at the counter and walked away. We were astonished at their rudeness, and won't be coming back to Nordstrom's shoe department at Bellevue anytime soon.

I've been hashing whether to do a review of Nordstrom for some time. Mainly because I love and hate this store. After visiting Bel-Square Nordy's this weekend and once again finding it offensive, I've decided to put this out there. Maybe the Nordstrom family will see it and change. It's pretty obvious from my profile photo that I'm not thin. This review is for those of us that share this body type. Per the CDC, approximately 40% of Americans are overweight enough to wear a plus size - in CDC parlance.. obese. Why do I mention this percentage? Because we represent a lot of buying power. Anyway, here I am, in that forty percentile with my plus size body and my bank account; wanting, searching, needing to buy a coat at Nordstrom on a blustery night and this is what I found: First let me explain very briefly why I mention, "my bank account', because being fat does not equate with income. It used to, but not anymore. Nordstrom seems to think it still does. I walked into the store, knowing that the plus size department would be somewhere, but not sure where. I usually shop at Alderwood. I asked 3 different sales people where the department was located. One had no idea, the next one didn't even know there was a plus department and finally the 3rd knew. I told her I needed a plus size coat, she said the plus size coats were interspersed with the missy sizes. Wow, I thought, that's progressive for Nordstrom! ... Well, she was mistaken. When I arrived at the coat department a woman immediately headed me off - in a nice way, asking me how she could help. I told her I needed a coat in a plus size. (at Nordstrom I always explain that I'm plus sized because they often pretend that I'm not plus size and show me size 8 clothing until I mention the size I need). But I digress. So. She walks me over to (no kidding) a rack, in a corner that is merchandised like a an old time K-mart during a blue light special. And shows me the, oh, I don't know... 5 coats that are plus size. In comparison, the regular coat department might have 30 or more. As I look through said rack, I notice the rest of the plus sized department. It's also hidden and horribly merchandised. So what is going through my head at this moment? This is what: That Nordstrom finds overweight people in it's store humiliating. That it's embarrassed that we're there, that it wants to hide us and that it is absolutely not interested in the money that this 40% of the population has to spend. I would've happily purchased a coat. But with it's practically non-existent selection, Nordstrom lost a sale. It didn't want my money and it sure didn't want my presence. I walk through the store and I see gorgeous clothes, but not for me. The mindset that Nordstrom apparently has for plus sized women is that we are not wanted; our money or our person. Of course, they love us in the fragrance, makeup and shoe department. But not upstairs.