Uriel G.
Google
⭐☆☆☆☆
I rarely leave reviews, but my experience at the Nordstrom Grill in Bellevue was so disappointing that I feel it needs to be said.
Our server, Nicki, did a poor job from start to finish — inattentive, slow, and repeatedly getting our order wrong. As frustrating as that was, what made the situation truly unacceptable was the response from management. When I asked to speak with the manager, Selam came over. Instead of taking my concerns seriously, Selam carried herself with an attitude like she was above the situation, as if customers are the problem rather than the service.
I explained multiple times what went wrong with our server, yet Selam brushed it off and acted like it was perfectly fine. There was zero accountability, no real apology, and no attempt to make things right. The arrogance and lack of care from management left a worse impression than the bad service itself.
For a restaurant that represents Nordstrom, this is not the standard anyone should accept. If management thinks this kind of service is okay, it explains why the experience was so poor. I won’t be returning, and I hope Nordstrom takes a hard look at how this location is being run. It’s a resultant ran without management tbh …