Leonard L.
Yelp
I had a $5.99 breakfast burrito this evening.. It was exible but not great. At first, it seemed better than the very first one of these I had a few days ago when the potatoes were undercooked. I thought these potatoes tonight were not AS undercooked, so I kept eating it. I'd eaten a little over half (definitely not all that much more, over half but U'd say less tham 2/3) of it when I realized that I just wasn't enjoying it the way I should, that this burrito actually was just about as bad as that very dirst one (which at the time I ate all of and just complained afterward and paid as normal) I decided it was time to say something. I stopped eating this one at the time and spoke with the person in charge, who basically said I ate most of it, so she could give me a discount but could not take back and remake the burrito. She ended up giving me $1 off that $5.99, about a 17% discount. To me, that was about like saying, "I don't believe you really disliked the burrito; I think you lied in order to get something free, but to look like I'm taking you seriously, I'm giving you this token duscount."
A restaurant that actually believes in solid customer service and in treating their customers well would give the customer the benefit of the doubt in a case like this, either a much more significant discount (at the very least!) or replacement of the burrito even if MORE than what I had eaten was eaten.. Apparently at least this management person does not believe in such solid customer service.
After that, when I knew this was all I would get, I did finish the burrito. Like I said, it was edible, just not great.
This is an ok place to eat and get some bargains, and a lot of the food is fine, but this would definitely not be even close to my first choice to dine on a joyous occasion or any other time when I want to know I can count on solid customer service attitude and treatment rather than being looked at like I was a ripoff artist when I wasn't.