NORMS Restaurant

American restaurant · Ontario

NORMS Restaurant

American restaurant · Ontario

1

4551 Mills Cir, Ontario, CA 91764

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NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null
NORMS Restaurant by null

Highlights

Norm's, a beloved Southern California diner, offers 24/7 classic American fare with a retro vibe, perfect for any late-night cravings.  

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4551 Mills Cir, Ontario, CA 91764 Get directions

norms.com
@norms

$10–20 · Menu

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4551 Mills Cir, Ontario, CA 91764 Get directions

+1 909 935 1880
norms.com
@norms
𝕏
@normsrestaurant

$10–20 · Menu

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Last updated

Jul 10, 2025

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"Norm’s, a longtime retro diner, opens a new 24-hour location in Ontario Mills. The first 75 guests will receive a free combo meal." - Mona Holmes

Locol Makes a Comeback in Watts With Keith Corbin and Daniel Patterson - Eater LA
View Postcard for NORMS Restaurant

Isaac Bundy

Google
Norms Ontario location at the Ontario Mills has been open for a year and a half. It is a fairly large restaurant. It is open 24 hours a day. All menu items are available at any time. Breakfast is the busiest time of day. Food quality is good. Servers will try to accommodate your wish ( substitutions). They offer a 20% military discount with ID.

Jon On

Google
The food was ok. Gumbo needs more meat, I literally got 1 small sasuage chunk and 0 chicken, it was all just onions and okra, it also should include a scoop of white rice, IMHO, my sandwich was as good as a simple homemade sandwich. The salad was ok, but they should come with croutons for that crunch. The kiddo' pancakes were par, eggs were simple and sausage tasted like the refrigerator cheap ones. My wife's Alfredo was big and tasted well cooked. I shan't be returning, I don't think the food was good for the price. I liked the hostess, but the server was not very good. There are too many contrasting good and bads.

Sardor Azimovich

Google
This was a great spot for a good meal with a welcoming, family-friendly atmosphere. The steaks are well-prepared, and their gumbo soup along with grilled veggies and salad add a nice touch to the meal. A comfortable place to enjoy simple, classic food. Open 24 hours. Five stars.

Franz Nazario

Google
Came here for the pancakes fell in love with a French toast thanks to Marina! I was happy to find out that they had fresh squeezed, orange juice, and some bomb cold brew coffee. Breakfast was 10 out of 10. If you had a bad experience before, make sure you get seated with Marina she’ll make it better!

B 1230

Google
This isn’t the first time for me and, looking at the reviews, I’m not the only one. This location’s graveyard staff is subpar. Right when I walked in, I went to the restroom, turned around & came back, because I needed the code to the door lock. The guy at the register was helping a couple, but he could see the distress & need in my body language. Apparently, multitasking is beyond him because he completely ignored me. After a while, he was just making idle chit chat with the lady of the couple. It wasn’t even business related. The guy of the couple, doing the server’s job, finally gave me the code. Upon my return, my “appointed” server sat me on the opposite side of all the other patrons & all the activity of the restaurant. I was literally “out of sight & out of mind”. Thrice, I had to stand up to flag someone down for a coffee refill. 2 of those times, I was helped by a different server. When ordering my meal, my choice of sides were only partially offered to me. I had to tell her what my choices were. When my food arrived, I was not given napkins. AllI had was the single napkin that came with the knife & fork. Also, people normally don’t want to use the same knife used on the steak with their pancakes with butter & syrup. None of this was offered to me. I had to impose like some kind of burden. In regards to the food, I asked for over-medium eggs. The eggs were over-easy & too runny. Over-medium does have some runny yolk, but not to the point where both the white & yellow are that runny. I would have told her, but she not once checked on me to see how the food was. Overall, she just went through the motions. She took the order, brought the food, and collected the money. The only real “service” only came when I had to bother her for it. You should know that there were lengths of time when all staff was off the floor. I understand that there’s work in the back, but there should always be eyes on the floor. There was a point when I was standing for a coffee refill, there was a pickup order, and people waiting at the register. Honestly, I wonder if the fault is with the staff or with the training. 09/19/23 As soon as I inquired about the coupon for a burger meal, her tone changed and talking sped up as if to rush my order in & out. I noticed the ice bin open with a vent directly above for the entirety of my stay. Who knows how much debris goes into that ice? I asked for another cup with no ice. She dumped out the contents, and poured into the same cup. I watched her get other people’s ice by scooping with the cup. The ice scooper was RIGHT THERE. Plastic cups - not glass?…ok. After a habit of doing it that way every hour of every shift for months upon months, however, you don’t think the hands ever touch the ice??? This particular Norm’s has an “out of sight/out of mind” kind of work demeanor. Most of the time, every single server and manager stays in the back. Obviously, they come out to serve the food and stuff. Other than that, though, it’s eerily vacant as far as staff for long periods of time. You would think just one person would be on the floor, at the door, or at the register at all time. I’ve never experienced this at any other Norm’s.

Krystina Leka

Google
I had to wait to be seated, even though there was plenty of space. When Seated, Had to wait Almost 10 minutes for the waiter to show up for the first time because she was the only one. Ordered country fried steak over easy eggs. When the eggs came back, the egg whites were not cooked all the way very watery. Ask the manager if I can get over easy eggs, she said she would bring out different ones with the whites cooked all the way. The waitress came out and told me that her manager had told her had over easy eggs when the whites are not cooked all the way. Waved Down the manager and asked her what exactly are easy eggs and she says that’s when the whites are not cooked all. She says that medium is when the whites are cooked that’s when the egg yolk is cooked halfway. She said she had been in the restaurant for years and that the eggs I ordered are supposed to be runny. I showed her a description of what eggs were and she told me that my phone was probably wrong, They’re not up-to-date with technology, blah blah blah. This is wrong, People out there, ordering food, paying ridiculous prices, and having to settle with what the restaurant thinks is right. I get worried about Sending my food back, Nervous that something might happen to it.

Bryan Perez Cruz

Google
Had the fish tacos with an order of guacamole on the side and everything came out perfect. Brianna was a great server that kept making sure that our table had everything we needed and was extremely attentive throughout the stay. Will be returning

Marlowe Soyangco

Google
This location by Ontario Mills just opened. My wife and I decided to try it out on 7/18/23. We came in late in the evening so the place was not packed and we're seated right away. The ambiance is great and has a nice diner atmosphere. The service still needs improvement as the servers may still be in their training phase. One of our order came out wrong and was missing food items. Our server was friendly but rushing most of the time. The food were not as fresh at it should be and may have been waiting in the kitchen for our server to serve them. We will be coming back to give it another try and taste their other food items. Update 7/22/23 Just got back from having lunch at Norm's. I am sorry but the service really needs work. The server should also check the food first before bringing it and serving the food to the table. Twice in a week and the same issues.

Hair B.

Yelp
This Norms was a great experience. The food was delicious. Everything on point I ordered the steak dinner and it was delicious the waitress name. Marina was very, very helpful charming and brought our food on time Marina is an excellent server

Lorenzo S.

Yelp
Service was excellent!!,server's name was Brianna!! Does an excellent job always making sure you have a good experience!!

Ken H.

Yelp
Stayed at a hotel across the street, breakfast offerings were not impressive. Saw Norms and had not been to one in years so we gave it a try. Brought back good memories for my youth in SoCal. Been back every morning since. Great food prepared well! Friendly service was very much appreciated! Alejandra is a great server!

Lizzie B.

Yelp
WORST SERVICE EVER! was sat down and for 25 min not one person had came to our table. Even the table next to us turned around to tell us how horrible the service was. Their servers are just standing around trying to look pretty. The manger on duty was just in the back kitchen on her phone laughing with other staff. This place is a joke. Spend the extra money and go to another location.

Michael O.

Yelp
Had a Great lunch here today. Brianna was on top of all needs!!! ___________________________________________________

Dae Y.

Yelp
My waitress Brianna is amazing. Always tentative to my needs and checking up to make sure I'm fully satisfied. Norms have the best deals and great food. So glad they opened in Ontario.

Desiree D.

Yelp
Went on a Sunday morning and was sat right away. Our server was Mariana and she was amazing! Very attentive and kind. I got the 6oz steak and eggs and my husband got the T-bone steak and eggs and both were delicious. My 16 month old ate half of my husbands steak. Restaurant was also very clean and organized

Marie V.

Yelp
This place is Great. Alejandra was our server and she was Great. She always checked in on us and gave us the time we needed without us feeling rushed or uncomfortable. I would definitely come back to this location and recommend it to friends and family.

Borin N.

Yelp
Nice restaurant but the service and the wait time SUCKS. We went there for breakfast this morning and we won't be going there again. In addition to the horrible service and wait time, the food quality and the portions that they bring out to us was just as bad nothing like the other Norms we've been to in the past. NO GOOD.

Lilia C.

Yelp
Excellent!!!! Phylissia and all the staff made it a wonderful breakfast experience! Thank you!!

Jeanette F.

Yelp
The breakfast was great! Alejandra was our server. She wasn't super friendly but my food was served quickly and my coffee cup was never empty. The restaurant is big and busy but we were seated within five minutes and served ten minutes after we ordered. Food was great and the restaurant was clean. We will definitely be coming

David K.

Yelp
WTF. This place no employees? Took twenty minutes to get a table on a Wednesday night. It's not Norm's is a high end restaurant.

Sebastian L.

Yelp
Went her on a whim and so glad I did. Marina welcomed me in, sat me immediately, and took my drink order within a minute of sitting down. I got the special Chicken fried steak(?) It was freaking amazing. Crispy which is a must, well seasoned, and gravy was on point. The cook did an amazing job on the eggs but I wish I ordered extra crispy on the has browns. Marina stayed on top of my coffee and made sure to check in on me should I need anything. The place was bustling and everyone looked like they were having a good time, nothing is better in a diner than people talking, plates clanging as their picked up, and drinks being poured. All in all 8.5 or 9/10 would definitely come back

Alon R.

Yelp
This is not Normal for Norm's. Please see my other 5-star Norm's reviews: longtime fan, coming since I was a kid, with my father being a regular customer since he was a kid too. This location is severely mismanaged: walked out after 20 minutes without water. Understaffing happens, but why were some people doing sidework and others idle while our server was doubletime? Robert your host urgently needs retraining, as when we walked out and noted the problem to him, it was unprofessionally handled. He mentioned the manager had just left. If so, why did she leave her staff in the weeds? Felt terrible for our server, who was really working hard but clearly not supporteed. ...left without food and angry... ...and went to the nearby Clairemont location which was great as always. You're better than this Norm's!!!

Aly C.

Yelp
Norms is always amazing. We had a server named Marina today, who was very friendly, fast, welcoming, and overall made our experience wonderful. This place also has the best pancakes in the world! And everything is fairly priced. They are fresh squeezed orange juice is also a hit! :) Thank you again Marina!

Tara S.

Yelp
We came here for my kid's birthday. We happen to walk up and there was no wait on a weeknight. Love their service. They had yummy choices of food to choose from. Breakfast is served all day. Love the coffee selections. The bathrooms are clean and maintained well. Our server was friendly and kept our drinks filled. We will be back next time we are in the area.

timmy t.

Yelp
Made us wait for an extra 20 minutes. Food was cold. Pancakes were hard. I think they had our food sitting for awhile and the server forgot about us. Will probably not return at this location.

Luisa L.

Yelp
The food was full of flavor and the service on point.Despite being busy,marina was very attentive and very personable. I recommend this place and I would return again

Cloteail H.

Yelp
Norms was great! I had pancakes, eggs, hash browns, sausage, and bacon. Marina was an excellent waiter as well! We enjoyed the food and service.

Barb M.

Yelp
Loved the chicken fried steak. Robert is excellent server! Restaurant cleaned and big. Other Norms are smaller aisles. Will come again!

Paul P.

Yelp
Food. Salmon with garlic butter soup n salad. Gumbo needs a little more spice lots of butter for my bake potatoes Service Was good but it could be better Ambiance Nice loud n quiet at the same time Will be back soon

Bill C.

Yelp
The food is good as you would expect, but you do get big portions. The problem when I was there was the service. Things happened rather slowly and I could see all of them in the kitchen just talking.

Fernando A.

Yelp
I normally like norms. However , this location is the worst one we have been to yet. It took them 15 minutes to seat us in a half empty restaurant. It took them twenty five minutes to bring our appetizer out. And another. Ten minutes to bring our food out and it wasn't even hot. We only saw our server when she was bringing our food or our bill. We are never coming back to this location.

Maria C.

Yelp
I just wanted to share the great experience we had coming to Norms in Ontario. Our server Alejandra was amazing. She was on it. Definitely would love for her to be our server next time we come back. Thank you Alejandra for your outstanding great service.

Callum T.

Yelp
Food was great, Service could use some more charaamtic interaction. Ambiance was fine, could be a little quiter.

PJ D.

Yelp
Ordered over phone 10:40 am. Was told order ready in 15 mins. Got to restaurant at 11:05 am. A lady server said my order is not made and to wait longer. I waited 15 minutes for my food in the restaurant. Finally, I saw a manager Luis Valle and asked about my order. He said, "oh, it's right here" and grabbed my to go bag from a counter behind him. I remarked "wow, it was there the whole time? I was waiting this whole time, why?" He replied "no, it's not that long". lol. I said, I've been sitting here the whole time and no one told me my order was ready. He says "it's not that long it okay to wait " I then gave him a $10 off coupon, which is valid until 7/14/2024. He scanned it and said it's "not working " I showed him my phone and terms and conditions of the $10 off coupon. He refused to listen to me. He refused to honor the coupon for a made up reason and walked away with my food. He would not give my my food and I left the restaurant, having wasted more than 1 hour of my time. Absolutely disgusting and Unbelievable!!! Norms Executive team: is this is acceptable behavior by their employees? Why should customer do business with Norms?

Sardor A.

Yelp
This was a great spot for a good meal with a welcoming, family-friendly atmosphere. The steaks are well-prepared, and their gumbo soup along with grilled veggies and salad add a nice touch to the meal. A comfortable place to enjoy simple, classic food. Open 24 hours. Five stars.

April G.

Yelp
The food was great and the service was excellent! Enjoyed the ambiance as well. Always happy to go there because you get a lot for your money. I wish they had a Norma by where I live. I would go every week. Thank you Norms for the experience!

Jasmine A.

Yelp
Stopped by on Saturday, 09/09/23 for the first time. I believe this NORMS is relatively new and just opened couple of months ago (could be wrong). This NORMS is located adjacent to the Ontario Mills Mall. My mom actually never tried NORMS so wanted to treat her (& my dad) out! We were on the wait list and waited for about 20-30 minutes. It was super busy and jammed packed. We ordered the following: - 1 Fish and Chips ($13.99) - 1 Fried Shrimp ($15.99) - 1 Blackened Salmon ($17.99) SUBTOTAL = $47.97 TAX = $4.20 TOTAL = $52.17 Sooo good! Each person also gets a free, complimentary salad and soup. We were already full after eating the salad and soup so took our main dish leftovers to go. Overall 4/5. You also pay up front. :)

Cindy L.

Yelp
We received great service from Alejandra at Norms on a busy Friday morning. Great service!

Robert C.

Yelp
we got seated quickly and our server Marina was super nice and helpful. she made sure to check on us often and had a great attitude!

Alicia H.

Yelp
The food was great and the customer service was also great our server marina was very great and respectful and just have us a happy vibe. Thank you Norms

Lejon F.

Yelp
Alejandra was absolutely wonderful. She took our oder with a smile and delivered excellent food.

Diana C.

Yelp
This is my third and LAST visit to this location. I always order the Cobb Salad but sadly they have ruined it. Before it was presented in a bowl in a nice pile of good toppings on top of "mixed greens" as the menu states. NOW they hope you don't notice they have cheapened it down to a flatter sad salad of items on top of low-quality iceberg lettuce full of watery stems. Even the Bleu Cheese salad dressing is watered down. I would rather you up the price, KEEP the Quality and your dignity. Shame on you, I will never return to this location. If I visit another one and it happens again, not only will there be another bad review, but I will need to contact corporate. This used to be a favorite restaurant. Another location to cross off my list. At least your coffee is still good, thus the 2 stars. It would have been 1 star.

Vivien S.

Yelp
Great deals, especially for families :) My family and I were passing through after snowboarding and we stopped by for dinner. It was cold outside so I really appreciated Norms for having the heater on and serving us hot water & tea :) We were seated immediately and everyone was really welcoming and kind. We ordered a four course meal for under $25 which is incredible pricing. It comes with a soup, salad, entree, and dessert! For a family of 3, ordering two of the 4 course meal deal was perfect. Amazing deal!

Margaret Q.

Yelp
Fantastic meal with my granddaughter!! Amazing service and delicious food. We will visit again soon.

Derrick G.

Yelp
Got the burger here and came with a big party. Waitress was rude and seemed like she hated serving us. It almost ruined my appetite and I'm not even kidding. The burger itself was good I enjoyed the sauce on it however one of the waitresses was not nice at all. One of the worst services I've ever gotten at a Norm's restaurant would be a 4.5/5 if it wasn't for the blatant disrespect / service

Marlowe S.

Yelp
This location by Ontario Mills just opened. My wife and I decided to try it out on 7/18/23. We came in late in the evening so the place was not packed and we're seated right away. The ambiance is great and has a nice diner atmosphere. The service still needs improvement as the servers may still be in their training phase. One of our order came out wrong and was missing food items. Our server was friendly but rushing most of the time. The food were not as fresh at it should be and may have been waiting in the kitchen for our server to serve them. We will be coming back to give it another try and taste their other food items. Update 7/22/23 Just got back from having lunch at Norm's. I am sorry but the service really needs work. The server should also check the food first before bringing it and serving the food to the table. Twice in a week and the same issues.

Alison L.

Yelp
I came on their second day so i don't think most people know they are open yet. It was pretty empty. I got seated right away, and there were a lot of workers just standing around. I think they are anticipating it to be very busy. My waitress Marina was super attentive and friendly. I got the steak big breakfast and wanted the hash browns extra crispy. (Not a good idea- they taste kind of burnt- but that's my fault for asking for it that way) The steak I got medium rare- which I think was risky for a diner- except it's their second day so i think I'm safe lol. Dont expect steak house quality or anything but it was still pretty good. The eggs were perfectly cooked over easy- which sometimes i get over cooked eggs when I get them over easy. Overall I had. Great experience and great food. I also know this is because they just opened, and aren't too busy yet. The other Norms I've visited were always busy. So i hope they can maintain this level of service and quality.

Cecilyah N.

Yelp
First time going to a Norms. Basic diner food at affordable (for 2023) prices. They're open 24 hours which is a bonus because a lot of restaurants in the area stopped being open super late night after the pandemic. Wasn't expecting much so can't complain besides how small some of the tables are, especially if someone were to order their meals with all the add ons like drinks and hotcakes. The butter I received for my baked potato wasn't melting all the way and I noticed it tasted like honey mustard. Asked my partner and he confirmed the taste. But it looked like butter? Interesting lol. Service was great!

S L.

Yelp
Will not likely return. Long wait with most tables open. One employee walked out while we were waiting to be seated. Extremely long wait for food when we finally were able to order. Food was cold and subpar. All employees appeared to be affected with extremely low moral. Finally bill was wrong when we went to pay. Manager had to correct.

JB A.

Yelp
This is my favorite breakfast spot since I moved around the area. Everyone is so attentive even when they are super busy including the manager who's always on top of the floor and he always greeds you with a smile. I hope to see more often Gloria my favorite server she always makes sure me or my family are always enjoying our breakfast. French toast are amazing....

Kendra J.

Yelp
This location is ok. It's hit and miss honestly, but what can you expect really? Pricing is fine. They now offer wine and beer. Open 24 hours and I've never had a wait more than a few minutes. Food is ok. Better than Dennys for sure.

Lorenzo W.

Yelp
SLEEK as heck! This Norms is very inviting and modern, I really found it enjoyable to visit this location. The food was pretty good. I enjoyed my veggie omelette with a side of 2 hotcakes and hashbrowns. Some of the staff is moody and in their feelings, so just come in with low expectations. However, overall I'd come back! I really appreciated the variety of options.

Steve H.

Yelp
Excited to see Norms opened next to Ontario mills! Norms is known for breakfast and this location has signs says 24/7! We waited roughly 15 to 20 minutes on a Sunday lunch. Plates are big and prices too. However I see 20% off menu for mil/police/emu/seniors, and if you sign up their online app; you get free SoCal breakfast. We have two adults and two kids. We ordered SoCal breakfast , choice of sausage or bacon, egg( choose style), pancake, hash brown. One strawberry lemonade ( refillable ). Meatloaf with potato tots, mushroom, squash. Giant waffle that my 5 year old finished 3 quarters of it. Flavor is a little bland for me on pancake but am you can add butter and syrups. Food taste better than Dennys in my opinion. Service is good for a newly opened restaurant and staff are friendly. Last you pay your check at the counter and tip there as well. Will be back again as they keep running good promotions! The environment is busy and lots of family with kids. It's exactly like a family restaurant. A place where kids won't complained. Decor is modern and plenty of tables. It's clean but did miss's spot with drink stain when we first seated.

Brian B.

Yelp
We arrived near noon and there was a wait of 30 min. The estimated time was spot on . We were seated at a fours top table next to the kitchen entry. Likely the worst Tavel in the restaurant. The staff however were very nice and attentive. The food was out of the kitchen quickly and was delicious. There is a patio that was not in use, likely due to high temperatures. It is 24/7 so it gives an option to an area that offers very little in late night dinning.

Dustin C.

Yelp
I truly believe that this location (Norms) is mediocre. The steak was unseasoned, and the hasbrowns too were unseasoned. I was disappointed about that -- but on a positive note, assume that this could be good for those sensitive to salt, as an example and you could season to your liking. For me, the flavorless food, was disappointing. Perhaps the chef overlooked it. As for my pancakes, those too were depressing to eat. They tasted foamish - not like the pancakes from the Rialto Norms. On top of that, you can't really customize your pancakes (as you could with lets say ihop). Here you can request a blueberry mix (not fresh) but that's about it. Also it's sad to see that their tables only have salt/pepper. You have to request hot sauce, steak sauce, ketchup, and the typical breakfast essentials. I feel like each table should already be populated with these items, especially in a busy setting. Service wise; not the worst, not the best, definitely a busy location - even during the week day. So waiters are overwhelmed, I feel like at least. Simply because it's located near the mall, and tons of local businesses, and residences nearby.

Tomas O.

Yelp
I didn't know where to go for dinner. I had a difficult time choosing . Needed home cooking style. Yes, Norms !!!! Never regrad !!!Thanks , norms!!!!

Elizzz C.

Yelp
The worst breakfast I've ever had! 45 min wait for the food and it was disgusting and disappointing! They gave me 30% off though.