B 1230
Google
This isn’t the first time for me and, looking at the reviews, I’m not the only one. This location’s graveyard staff is subpar.
Right when I walked in, I went to the restroom, turned around & came back, because I needed the code to the door lock. The guy at the register was helping a couple, but he could see the distress & need in my body language. Apparently, multitasking is beyond him because he completely ignored me. After a while, he was just making idle chit chat with the lady of the couple. It wasn’t even business related. The guy of the couple, doing the server’s job, finally gave me the code.
Upon my return, my “appointed” server sat me on the opposite side of all the other patrons & all the activity of the restaurant. I was literally “out of sight & out of mind”. Thrice, I had to stand up to flag someone down for a coffee refill. 2 of those times, I was helped by a different server.
When ordering my meal, my choice of sides were only partially offered to me. I had to tell her what my choices were. When my food arrived, I was not given napkins. AllI had was the single napkin that came with the knife & fork. Also, people normally don’t want to use the same knife used on the steak with their pancakes with butter & syrup. None of this was offered to me. I had to impose like some kind of burden.
In regards to the food, I asked for over-medium eggs. The eggs were over-easy & too runny. Over-medium does have some runny yolk, but not to the point where both the white & yellow are that runny. I would have told her, but she not once checked on me to see how the food was.
Overall, she just went through the motions. She took the order, brought the food, and collected the money. The only real “service” only came when I had to bother her for it.
You should know that there were lengths of time when all staff was off the floor. I understand that there’s work in the back, but there should always be eyes on the floor. There was a point when I was standing for a coffee refill, there was a pickup order, and people waiting at the register. Honestly, I wonder if the fault is with the staff or with the training.
09/19/23
As soon as I inquired about the coupon for a burger meal, her tone changed and talking sped up as if to rush my order in & out. I noticed the ice bin open with a vent directly above for the entirety of my stay. Who knows how much debris goes into that ice? I asked for another cup with no ice. She dumped out the contents, and poured into the same cup. I watched her get other people’s ice by scooping with the cup. The ice scooper was RIGHT THERE. Plastic cups - not glass?…ok. After a habit of doing it that way every hour of every shift for months upon months, however, you don’t think the hands ever touch the ice???
This particular Norm’s has an “out of sight/out of mind” kind of work demeanor. Most of the time, every single server and manager stays in the back. Obviously, they come out to serve the food and stuff. Other than that, though, it’s eerily vacant as far as staff for long periods of time. You would think just one person would be on the floor, at the door, or at the register at all time. I’ve never experienced this at any other Norm’s.