Norse Atlantic Airways

Revised Feedback for Norse Atlantic As a regular traveler with Norse Atlantic, flying about 2-3 times a year, I have generally enjoyed my experience with the airline. The staff have always been approachable, informative, and welcoming, and aside from a few minor issues, my journeys have been pleasant. However, I encountered a couple of interactions on June 5, 2025, that I believe could have been handled more professionally and respectfully. Boarding Incident: While boarding the flight, I overheard a female passenger engaged in a dispute with a flight attendant regarding the number of hand luggage she had. The passenger claimed that one of her bags belonged to another named traveler who had already boarded. During this exchange, the flight attendant looked towards me and asked if I was the other passenger. I quickly clarified that it was unrelated to me. As the flight prepared to depart, the struggling passenger was allowed to board with her two bags. I noticed one of her smaller bags rolling down the boarding tunnel toward me, and I waited until she joined the back of the line. I then saw the flight attendant speaking to her colleagues, expressing concerns about the situation. After boarding, I offered to help the female passenger with her bag, but the flight attendant, clearly frustrated, approached me to request my boarding pass. I couldn't find it immediately, so she asked for my passport. After confirming my identity, she seemed satisfied that I wasn't involved in the situation. Unfortunately, the flight attendant and the passenger began to argue, with the passenger demanding the attendant's name. The attendant stated that she was not obligated to provide it. Later, two additional staff members arrived and removed one of the passenger's bags, presumably with the check in luggage As a former health and safety officer, I understand the flight attendant’s concern and appreciate her determination to resolve the matter. However, I believe she should have calmly explained her reasons for approaching me and requested to see my passport after I had boarded. If I hadn't been alert to the situation, this could have escalated unnecessarily. Communication Issue with Onboard Service: Another issue arose while I was ordering a cup of coffee and some cashew nuts through the onscreen café service. After placing my order, I waited twenty minutes without receiving anything. When I checked the order status, it indicated that it was complete. Assuming there was a system error, I pressed the call button for assistance. A flight attendant came over in an unfriendly manner and asked what my problem was. I explained that I hadn't received my order, despite the screen indicating it was complete. She informed me that they would be serving from a trolley soon and I will soon receive my order . Thanking her, I mentioned that I was not aware of this system. Another passenger nearby commented that she was not very helpful. To my frustration, the trolley came from the back of the plane directly to the front, skipping my row. Unable to wait any longer, I tried to cancel my order, but since it was marked as "completed," I couldn't. Eventually, I got out of my seat to inquire about my order, which had been placed over 40 minutes earlier. A different staff member apologized and promptly prepared my order. I hope that Norse Atlantic takes this feedback into account to make necessary adjustments. Overall, I believe in their commitment to excellent service and trust they will improve these aspects for future travelers.

Deeply concerning experience at check-in at JFK New York. Staff acted with hostility and seemed to take satisfaction in humiliating passengers over minor carry-on overweight issues—forcing people to stuff bags into sizing bins for being just 1–2 pounds over. No greetings, no basic courtesy, just sarcasm and power-tripping behavior. This isn’t about policy—it’s about a complete lack of professionalism and basic human decency. After that, they sent us to board a bus in the rain, carrying our luggage up flimsy metal stairs with no help or cover. They should tell people about this. This isn’t just bad service—it’s disrespectful and unsafe. I would strongly advise others to avoid this airline.

Very reasonable flights. My plane left and landed on time in both directions. No frills airline using 787 Dreamliners. Everything is extra except for water. Cabin crew was adequate and it was a very smooth and pleasant flight. Cool lights on final approach into JFK.

NEVER AGAIN – DO NOT FLY WITH THESE NORSE! 🚨 NEVER AGAIN – AVOID FLYING WITH NORSE ATLANTIC 🚨 Norse Atlantic presents itself as an affordable transatlantic airline, operating between Europe and the USA. In February 2025, I flew from Berlin to Miami with my family (two adults and two children, aged 8 and 9). I have traveled extensively for decades, and I have never encountered a travel experience as frustrating as this. ✈️ Norse Atlantic Airways – A Company With Unfair Policies 1️⃣ Family Seating Policy – An Unreasonable Approach Unlike other major European airlines, Norse Atlantic does not guarantee that children can sit with their parents unless you pay extra. This policy creates unnecessary stress for families and seems designed to generate additional fees rather than provide a reasonable seating arrangement. Other airlines, including British Airways, Lufthansa, Iberia, KLM, Ryanair, and Wizz Air, have family-friendly seating policies, ensuring children are not separated from their parents. It is disappointing that Norse chooses to take a different approach. 2️⃣ Excessively Strict Carry-On Baggage Rules Norse has an unusually restrictive carry-on baggage policy, allowing only a very small personal item (40x20x10 cm) for free—far less than what most airlines permit for long-haul travel. Passengers who don’t comply risk being charged extra or even denied boarding. At check-in, I witnessed staff rigidly enforcing these rules, including making passengers force their bags into a measuring box down to the millimeter. One passenger, who appeared to have a disability, was not allowed to redistribute items between bags and was instead charged an extra fee. This level of inflexibility was concerning and did not reflect the level of service I would expect from a reputable airline. 3️⃣ No Online Check-in – An Unusual and Inconvenient Practice Unlike most airlines, Norse requires all passengers to check in at the airport, forcing them through the baggage policy enforcement process. This not only creates long lines but also puts passengers in a difficult position where they may face unexpected fees. ⚠️ Our Personal Experience – The Final Straw Despite paying extra for carry-on baggage, Norse still forced us to leave our children's luggage behind because the wheels stuck out slightly from the measuring box. Additionally, we were separated from our children on both flights unless we paid additional fees. ❌ Final Verdict – Think Twice Before Flying With Norse My experience with Norse Atlantic was disappointing. Their approach to baggage fees, family seating, and customer service left much to be desired. While budget airlines often have stricter policies, Norse’s approach felt unnecessarily rigid and focused on maximizing fees rather than ensuring a smooth travel experience. If you are considering flying with Norse, I strongly recommend reviewing their policies carefully before booking. There are plenty of airlines that offer better service without these challenges. 📢 To Norse Representatives: If you dispute any of these claims, I invite you to review security footage from the following flights: 📅 BER-MIA (NO623) – 05.02.2025 and 19.02.2025 📅 MIA-BER (NO624) – 15.02.2025 🚨 A Better Travel Experience Starts With Informed Choices 🚨

This was the first time learning about Norse Airways, and I noticed they offered very affordable prices for flights to Europe. In June 2024, we flew from NYC to London. We bought our tickets 5 months beforehand for around $800 (round trip) per flight. We opted for an upgrade to select our seats and bring a carry-on (which should be standard, not an upgrade). I must mention that the upgrade also included a checked bag per person and an inflight meal. The staff was exceptional. Many of them went out of their way to ensure our journey was pleasant. The comfort and seating were top-notch, everything was well-maintained and new. The legroom was adequate (I'm 5'4" so I don't need much space). Each seat had a tablet for entertainment and charging ports for devices. Snacks, drinks, and meals were available for purchase or complimentary with upgrades. Overall, we had a delightful flight experience with Norse Atlantic. I will definitely consider flying with them again in the future, but not exclusively.

A Masterclass in Inconsiderate Greed Flying with Norse Atlantic Airways felt less like a travel experience and more like a carefully orchestrated exercise in squeezing every last dollar from passengers through arbitrary and intentionally restrictive baggage policies. Norse has implemented one of the most aggressively stingy baggage allowances I’ve seen—smaller than what’s standard for even the most budget of budget airlines. If your bag is even slightly larger than their reduced limits (which many people discover only at the gate), you’re hit with an outrageous $85 per bag fee. That’s per direction, not round trip. For some people, that bag charge is more than the flight itself. It’s not just the cost—it’s the disruption, stress, and sheer disrespect baked into this policy. Travelers are left scrambling at the airport, pulling clothes out, layering on jackets, or trying to shove personal items into overhead bins just to avoid these fees. The process is humiliating and wastes time, energy, and good will—especially for those who were simply unaware that Norse’s definitions of “carry-on” or “personal item” are far below what any reasonable traveler would expect. Let’s be clear: this isn’t about safety, efficiency, or fairness. It’s about calculated inconvenience—deliberately engineered to catch people off-guard and force them into paying for things that would be free or at least more transparent on most other airlines. Norse Atlantic’s baggage policy reflects a disappointing level of inconsiderate greed, with little regard for passenger experience. If you’re flying them, triple-check their tiny allowances and prepare for either unexpected fees or unnecessary stress. Or better yet, fly with an airline that respects your time and doesn’t build its business model around tricking travelers.

Very pleased with my multiple trips with Norse. It’s a low costs carrier and an excellent value. (I read the rules, so no issues) Their Boeing 787’s are quieter than others making for a pleasant long haul flight. Recommended

Where can I start. I booked this airline because I didn’t read the reviews before I bought a ticket. The charge for EVERYTHING. I asked the man at the counter if he could not put me in the middle seat and he told me no I had to pay £100 ($136). I politely declined and sat between 2 men my whole 9 hour flight back to Miami. Next they don’t even have a call service you can only email which I thought was weird. I emailed the company on 2 separe occasions and only got a response once. The other thing that rubbed me the wrong way is the fact that you cannot check in online only in person because they do weigh your bags and make you measure them. Make sure you schedule time for that long line. What I can say positive is that the plane was nice.