North by Northwest

As an Association Manager, I’ve worked with many landscapers, and North by Northwest is one of the best. They’re reliable, professional, and keep my communities looking great year-round. Their team is easy to work with, quick to respond, and always go the extra mile. Residents have noticed the difference, and we’ve received lots of positive feedback. I highly recommend them to any HOA or property manager looking for top-quality service.

I have worked with NXNW several times over the last year on various commercial and multi family projects. In my experience, they are one of the top landscapers in the state. They are reliable, knowledgeable, and solution focused. Would highly recommend.

I’ve used NXNW for the past couple of years and they have shown to be very knowledgeable in their field. Just like any vendor, they are not perfect but they do own up to their errors and make things right. They work with their customers and keep an open communication with all parties.

Working with NXNW has been a series of follies. Aside from the sloppy landscape work they did, I had also signed up for a lawn maintenance plan hoping they would rid my yard of weeds. Instead of making my lawn look nice, they sent out some inexperienced hack who literally ruined more than half of my yard with the wrong chemical mixture. This hack they sent out also managed to spray the chemicals on my pavers and side wall of my house which left lovely blue stains for weeks. Thanks for that NXNW. Fast forward to today, I have a dead patchy lawn and was forced to hire a new company to fix their mess costing me significantly more money than I wanted to spend on lawn care. Of course they wanted to fix the problems they created but after 3 weeks of no follow up from the owner I decided to part ways with them. Working with NXNW has been a nightmare. I wouldn't recommend them to anyone.

MAKING AUSTIN CODES VIOLATIONS!!! This freaking company goes into the apartments building right outside of all apartments since 7am making louder noise with those damn blowers. As per city od Austin codes noises are not allowed before 8/8:30am. They need to start in commercial business, NOT in residential specially in small apartment complex.

If I could give negative stars I would. These people are extremely incompetent and continue to kill everything they touch and do hundreds of dollars of damage to my landscaping, thousands of dollars around the nieghborhood. Unfortunately, I have to deal with them because my HOA hired them, but they are some of the most clueless incompetent landscapers I have ever witnessed. I had to put up signs all over the garden that say "Please do not prune or spray" and every time they come they completely ignore it and I have to yell at them while they are spraying the sign that says "do not spray" and inevitably they kill tons of things every time. Yesterday, they thought they were weeding but in reality pulled out 30-40 of my flowers that were growing, including a peony that was literally sitting below the sign that says do not prune. After talking to them multiple times and putting up signage, there seems to be nothing you can do to keep them from killing everything they see. Do not hire these people, they will destroy everything and are beyond incompetent.

North by Northwest is by far the best landscaping company in Austin! Not only do they know their business (ie. everything about plants, hardscapes, irrigation, etc.), but they also have the most reasonable pricing and best customer service. I had obtained two estimates from other landscaping companies, and I got exactly the same design from Northwest for less than half the price. Jordan was also very good at suggesting ways to save money while still getting the design that looked and performed the way I wanted. North by Northwest was very dependable--always on time and performed exactly as promised. This is the BEST service company I have ever worked with in Austin.

I have been a customer of North by Northwest since August 2007. They used to be quite good and I was satisfied. In the past year, their service has deteriorated to the point that I am now searching for a new lawn care service. They are undependable and I never know when they will show up. More and more Tiffany sends out emails saying "crews are running behind because of .... (rain delays, cutting back winter die-back, leaf raking, etc.). The problem is when you miss your scheduled day, they don't seem to show up to ever make up your day and you have to wait for the next round. I'm on a maintenance contract so I am billed monthly whether I get the service or not. This past month my husband and I have spent countless hours in the yard, raking, trimming, and weeding on our own. It's infuriating. I just paid my bill for the past month and it made me furious that I am doing so much of the work myself. My husband called North by NW to see when they are coming (they were last here on February 15). We were told they will come Friday, March18th. Well, it's supposed to rain on Friday so I guess we will be missing our service once again!!!