Esther
Google
I've frequented North Italia multiple times before with friends, with family, but never have I had such a mixed experience.
For context, I wanted to take my mother out on a nice outing, so we came here to Legacy North Italia. The waitress at the front greeted us kindly and we chose a seat at an outdoor table. Now, here's where the pleasant beginning took a turn.
For around 30-40 minutes, we were left waiting for drinks. Not even the food. Just the drinks. No waiter/waitress came out to speak with us during this time until the MANAGER herself came out to applogize and tell us a waiter would be with us soon.
Finally, our waiter arrived, and with him, excellent service. Demetrist was attentive, had a quick eye to catch what we needed, and friendly. But again, after he took our order, it took another 20-30 minutes for the food to arrive which totaled our wait time to more than an hour. And when the food did arrive, it wasn't Demetrist who served us our food, but another waitress who tossed the plates on the table in a very crude manner, leaving immediately without even handing us our rolled silverware.
I was astounded. Did she expect us to eat with hands??? We called after her three times to no response or acknowledgement. It was only until Demetrist, who was nearby, noticed and gave us our utensils. It was simply ridiculous and almost put a damper on our date.
Negatives aside, the food and atmosphere was amazing. My mother got the Hot Honey & Smoked Prosciutto which was nicely baked, the prosciutto not too stringy or tough which we love North Italia for. I got the Strozzapreti, and it was creamy, rich in taste, and just balanced in flavor for it not to be too heavy or greasy.
All in all, I sincerely hope the service improves as I still hold North Italia in high regards in terms of food and atmosphere. I will be dining here again looking forward to any changes and will update!