I C.
Yelp
Dinner, party of 2, on a Wed night - conveniently located in Reston Town Center with a parking garage close by (see Tips section for parking at RTC) - North Italia is next to the fountain and across the street from the pavilion/ice skating rink.
Reservations accepted - recommend making them (why wouldn't you if you can!) - we arrived at 7P and the place was decently filled.
First impressions looking around - IMPRESSED. See my pics. Loved the "open concept" of the entire restaurant with open kitchen visible at the back, large bar area to the right as you enter and a large dining area with some booths and tables admirably nicely spaced out. At night, the place is perfectly lit for a moody, relaxing ambiance - again, impressive.
We each tried a specialty cocktail - a Pomegranate Mule and a Sicilian Marg. We both asked for medium ice - when the drinks came to our table they were not filled to the brim (see my pic). Now come on, bartender. Eye roll. You trying to one up the customer and be a smart a$$? Really how much more would it have cost you to fill up the glasses?
The Mule was a thumbs-up, nice unique flavor and a refreshing sip - recommend. The Sicilian Marg was a miss. Though it LOOKED pretty in the glass, the taste was underwhelming. A nothing frankly. I couldn't taste the Grand Marnier AT ALL and the whole thing tasted like any other basic marg. Thumbs down.
We ordered the Grilled Bread and Good Olive Oil app - know that the bread is heavily drizzled in balsamic. Ditto with the "Crispy" Brussels Sprouts app - DRENCHED in balsamic which overpowered the dish. Thumbs down.
For our entrees, we both had fresh pasta dishes - the Strozzapreti (pasta with chicken, roasted mushrooms, spinach and parm cream sauce) and the Lumache Alla Norcina (pasta with fennel sausage in a white sauce). Both $24. Large portion sizes (we each took home leftovers), the dishes came out piping hot and stayed warm in the ceramic bowls they were served in. We were not offered parm cheese or fresh ground pepper as garnishes - a little surprised by that at an Italian restaurant - shouldn't that at least be offered? We did ask our server for parm. Both dishes were delicious and flavorful.
WITH ONE (MAJOR imo) DING (read on), the whole evening was a thumbs-up at a restaurant we had both overlooked in RTC but had always wanted to try out.
The detractor to our evening was the service - a 1 star ding.
I don't think I've ever encountered such passive aggressive service by a server. She was pleasant enough when she first came to our table but shortly after, it was apparent she was trying hard to move our evening along...without **trying** to be obvious. But it was.
We were there for a girls-night-out dinner, 2 friends who hadn't seen each other in a while. After we were seated, we took our time to order our first round of drinks. We took time to peruse the extensive menu. We ordered an app first. Then the entrees a bit later. We were enjoying each other's company, wanted to take our time and didn't want to be rushed.
Our server either didn't "read the room" or did and didn't care. Maybe she thought she gave the appearance of being present and responsive but, to us, it was obvious her motive was to turn her tables.
The way we decided to "deal" with her was to be passive-aggressive back and just ignore her pokes and prods to try to move our dinner along. It was irritating and annoying but we didn't let it ruin the mood.
We could have stayed longer to enjoy the evening but, dang it, she broke us lol. We finally caved when she brought to-go containers without us even asking for them. HINT HINT. (The place had pretty much cleared out by that time so it wasn't like there were others waiting to be seated.)
Her "reward" was a 15% tip - and that felt generous tbh. Very short sighted by someone obviously inexperienced in the nuances of fine dining service. This behavior I would expect (but still not tolerate) at a Chili's or a TGI Friday's.
I MIGHT try North Italia ONE MORE TIME just because everything else about our dinner, including the restaurant's relaxing and open ambiance and it's close by location, was positive. If I do come back, I would tweak what I order but the food and cocktail menu is so extensive, there is a lot to choose from.
But, bottom line, if I'm going to pay big bucks (see my pic of our bill) for upscale dining in an environment of ridiculously rising restaurant prices where customers have a choice of where to spend their hard earned bucks, impeccable service should ALWAYS be a given. So for that reason, North Italia gets a ding and should be more discerning in their hiring and training of customer-facing staff.
(Was reallllly hoping this place might replace (or at least be an alternate option to) my current fave Italian restaurant, Alta Strada, which is further away but for now AS continues to reign supreme.)