Pedro S.
Yelp
I live around the corner from this place, so I order here quite often. Usually the food is great, but this weekend it was far from it. I ordered the honey sriracha shrimp tacos for my wife, and the special Duck cheesesteak for myself. They told me it would be ready in 20 minutes. Now the weekend before I had ordered the duck cheesesteak and it was amazing! The duck was fresh and juicy, and the cheese was perfectly melted and topped with fried duck skin and chives. Perfection. This is why i ordered it again, but my expectations were set too high, for this weekend the back up squad must have been working.
My wife's tacos looked good, but they only had 3 shrimp per taco and the shells were quite large so it left them looking empty. She said they were good, but noted no special flavor and wouldn't order them again. The travesty of this experience wasn't that the food wasn't ready for another ten minutes after I arrived, nor was it the sub par tacos. It was the audacity to serve something they called a duck cheesesteak. I was so excited to open my platter when I got home, only to be immediately disappointed with what looked like leftovers. The sandwich had a minimal amount of meat, and it was dry and old. I could tell it was leftover duck meat that was just reheated. It was also topped with some yellowish melted cheese that had formed a skin on it. Nothing like the amazing sandwich I received the week prior.
Luckily I live close and I went back over to return it. The cashier immediately agreed that the sandwich should not have been served that way and offered to have it remade. I never like to return food, or have something remade, but this was unacceptable. I told her that I don't want it remade with the same leftover meat, and I would just like to have my money back. The duck cheesesteak cost 11.95 plus tax. The cashier told me that she can not give refunds, which confused me, because they use cash and she could have easily given it out to me. She said they don't give refunds and offered me a gift card. I didn't want to make a big deal and I told her I would accept the gift card. She proceeds to write out a gift card for $12. I was just annoyed at this point. There was no effort to give me the full amount of what I paid, or any incentive to appease me for my inconvenience. I don't want a free meal, but why not give me the amount of what I paid? Now I have a 12 dollar card to use, and I have to hope that its on a day the starting line up is working? Severely disappointed in the service here lately. Just needed to vent.