Gareth H.
Yelp
Let me tell you about our visit to the Northern Quarter Restaurant, I visited in March 2010.
Before my visit I knew little about this place apart from the fact that it was in a good location to stumble upon if you are walking around the NQ.
I actually decided to try this place after buying one of the Groupon vouchers which gives you a certain amount more towards your meal, e.g you buy a voucher for £15 and you get £25 worth of food.
Anyway I booked the restaurant for 2pm on a Saturday, thinking it would be nice for a spot of lunch after some shopping and to use the voucher you do need to book in advance.
We entered the place just before 2pm, it was very quiet unlike every other establishment in the vicinity - which should have set alarm bells ringing for us.
No one came over to us when we walked in and we were unsure whether to take a seat or wait to be seated, I approached the young girl behind the bar who I assumed heard us come in, however she did not turn around and was tapping buttons on the till tentatively, I had to say 'excuse me' twice, quite loudly before she turned around.
I mentioned we had a table booked and we were using a voucher, 'Should we sit anywhere?' I asked to which she nodded.
It was then about another seven minutes or so before she brought our menus and then wandered off before she could offer us a drink or we could ask.
Then another ten minutes later a young waiter came over to see if we wanted a drink, by this time we were gasping and had already read the menu three times, which is a limited set lunch time menu.
He was friendly enough and we gave our order, our drinks arrived shortly after although by this point we had been sat down for over 15 minutes.
A short while later our meals appeared, which did taste as though they had been cooked fresh, but I personally felt was nothing memorable but not terrible either, but I did think to myself based on the whole experience so far I'm glad we were not paying full price for these dishes.
After finishing our meal we ordered one more round of drinks, it's important to note at this stage that my other half ordered a mineral water for both of her drinks. When the first drink arrived, like they are supposed to they left the (small) bottle of mineral water on the table with the glass.
On the second round it was the young waitress who brought a glass of water and when placing the glass on the table said "here's your tap water". It wasn't a big issue so she didn't say anything and we had our final drinks and thought we'd take note to make sure it does not show on the bill as a mineral water.
I caught the waiter's eye and whilst passing him our voucher asked for bill, at this point he scrunched his face and our saga began, "oh, did you book? You can only use these if you book", "Yes" I replied he then asked "well did you tell the waitress when you seated" again I said "yes" (as I'm quite voucher savvy these days). There was a pause, he walked off and then told me it was her first day but he'll speak to the manager - like they were doing us a favour.
A few moments later he came back and told me that I shouldn't have ordered of the lunch menu, that I should have used the (more expensive) a' la carte. I showed him the voucher again and pointed out the fact that it does not say anywhere you have to order from a certain menu, but rather the discount was just on 'food'.
He disappeared again, came back and told me that this one time the manager our honour it, as if we should now be grateful that they're not going to rip us off!
The final insult came when our bill arrived and it showed the last drink as being mineral water and not tap. Again we called the waiter over the query this, informing him the other waitress told us it was tap water and didn't leave any mineral water bottle. At this point he categorically assured us it was mineral water and proceeded to show us a random empty bottle in a bin, stating he poured it himself.
We didn't want to linger her any longer so we said that we won't be paying the 10% service charge which they automatically stuck on the bill, we paid what we owed and left feeling quite disgruntled.
We shall never be going back after our experience and strolling passed the other café's, bistros and restaurants in the area which were all full of people, we could see that we were obviously not alone in thinking this.