Debbie K.
Yelp
Northrop has disappointing customer service, to say the least. I went to purchase a ticket for a concert because I heard a performer I wanted to see would be joining the main act on the radio. The only reason I wanted to go to the concert was to see this performer. I went in to the box office at Northrop to confirm. I explicitly stated to the box office attendant "I just heard performer X will be at this concert; is that correct? I haven't seen it advertised anywhere." She confirmed that, yes, this performer would be there. I asked again, "Are you sure? It's the only reason I want to buy this ticket." She confirmed again, yes. I assumed the performer had just been scheduled and that's why the advertisement hadn't taken place yet. I bought a ticket and, taken aback by the fees for buying in-person at the box office, I expressed my frustration at having to pay fees and high ticket price ($100 for the cheapest seats) for buying in-person, while again stating "But so and so is going to be there, right? I have to do it, I'll have to just suck it up. This person never tours. I'm so excited." Again, it was confirmed that the performer would be there. Well, tonight is the concert, and guess who isn't going to be there? Apparently, information was conflated from when these performers toured together 6 years ago. I asked to speak to a manager about the situation, and she offered no help. She said the employee only remembers me being upset at the fee, and she didn't mention that I talked of said performer (as if a young student employee is going to admit to a mistake that would potentially get her fired, or that she would even remember correctly one transaction she had four months ago). I said, well, this is what happened. Not only did the manager not even apologize for the miscommunication, but she offered no remedy except "Well, you can certainly not go." I will no longer patronize this venue, regardless of who is playing there.