Northwestern Medicine Primary and Specialty Care Lavin Family Pavilion

My husband had foot surgery here. I have to compliment the staff. Every element was top notch. It was a great place to wait for the surgery to be completed. The surgery went well and there is absolutely nothing to complain about.

They getting worse and worse as the time passes. They don't follow up. They justify their poor unprofessional behavior instead of trying to fix it. I was asked to arrive by 3 for a 4pm procedure. I arrived at 2:39pm a hour later when I asked was my Dr running behind. I was told everyone waits in the waiting room for an hour. Although EVERYONE that came in was called. I was waiting so somewhere someone lied.

Compared to Rush, Loyola, and University of Chicago, Northwestern's Lavin Family Pavilion has nice people. Maybe because, as of this writing, the Lavin Building is 2 months old! I used the Internist and the X-ray. I toothed bus to Michigan and Ontario and walked East and then North to Erie. I do not know if there is an Ontario entrance. It seems the parking garage is the building's bottom floors. Validated parking is $11 for 7 hours.

They charge you even after you have a insurance. Finally after days n hours of emails n calls this sorted but mentally physically it was so draining. I like the doctors n nurses really professional n great esp the ortho physiotherapist. But the front desk people act like they r the doctors lol n hard to deal with. But overall neatness is great

Cannot say enough about the people and process at LAVIN Family MRI center. The doctors and staff that assisted me were awesome. The facility was clean and directions clearly marked. Would highly recommend!

Wellness/Preventive Clinic feels like a human factory. First of all I specified to my attending physician that I just want a regular physical exam that is covered by my insurance. I'm relatively healthy and have no major issues. A couple of weeks later a bill arrives, my insurance refused to pay, it's for the office visit & professional fee, plus 'discussion' on issues not covered by my insurance they say. Something to do with my pre diabetes and Vitamin D deficiency. These are pre existing issues. I did not bring this up, it's the doctor who asked about it! And I got charged! Looks like if you ask any question, like the weather! Bang $189 charge! The so called consultation lasted less than 20 min plus 5 min blood test. Charges came up to over $1,400! My husband who has more issues went to a different clinic and the charge for his yearly exam? Zero! So I question myself why I & the rest of my family should go to Northwestern.

Recently I had to choose a new PCP b/c my PCP transferred to another clinic. I didn’t mind so much and I can honestly say that I’ve never had a truly unpleasant experience as a patient at Northwestern, but unfortunately, my recent experiences have been nothing but unpleasant. I selected another PCP and was scheduled for April 22. Although I had to wait several weeks for an appointment I was happy to wait b/c I was able to see a physician that I felt would best address my health concerns and relate to my needs as a woman of color. I unfortunately had to cancel and reschedule my initial appointment due to a lack of transportation ( I use paratransit services to travel). I apologized for any inconvenience I may have caused the physician as well as her support staff. I was then given an appointment for July 22. A few days prior to my appointment I received a MyChart message stating that due to a template error my appointment had to be canceled and rescheduled. I agreed to do so but was told that the next available appointment would not be until October. At that point I expressed my frustration with having to wait nearly another 2 months for an appointment. I was advised that I could be scheduled to see another physician while waiting for my appointment in October. I agreed and was given an appointment for early August. On Monday, August 1, I received a text message stating that my appointment had to be canceled and rescheduled b/c the doctor was not going to be in the clinic the week of my appointment. I initially wanted to just abandon the entire process of attempting to see a doctor but I was also in need of an authorization for my medications which I also explained to the Call Center. I was given an appointment to see the physician I had initially selected to replace my PCP for August 4. On Tuesday morning at 11:30am I was contacted by the clinic stating that the appointment I was given would be for authorization of my medications ONLY and that the physician would not be able to see me for anything more. My understanding was that I would need to schedule another appointment for anything other than medications. Needless to say I expressed my disappointment and displeasure with having to once again not have my needs met as a patient. Although I understand that situations may arise from time to time that interfere with the scheduling of patients and that there are instances when physicians may need to cancel an appointment with a patient and reschedule for another day, I feel as though my situation was not given the attention it deserved in an effort to avoid some of the scheduling issues that occurred . I asked that either an administrator or supervisor contact me to help me understand why this situation had occurred, and yet I am still awaiting a phone call or a message via MyChar to address my concerns . On Wednesday I made the decision to transfer my care to the Delano Court facility and I am currently out of my medications. I’m hopeful that I will not have a similar experience and I look forward to meeting my new PCP. I am not sure how some of this could have been avoided, but this is not the standard of care that I have received at Northwestern in the past, nor do I believe it’s the standard of care that Northwestern strives to deliver to it’s patients.

10/24/23 This clinic goes above and beyond the call of duty. The pharmacists have displayed a tremendous amount of compassionate care, despite many challenging obstacles I have had with my diabetes continuous glucose meter. Rawan, Abby and Bridgette are wonderful, and so far, haven't given up on me. They keep brainstorming on what we can do to keep me in this program so I can have the CGM system (Continuous Glucose Meter). I even threw in the towel at one point...said "Maybe I am not fit for this device as a patient". But Rawan came up with an alternative idea and kept my spirits up. Bridgette has come up with an equal number of ideas, too, to keep me in this program. (The device gets crushed, I accidently pull it off, that's part of the issue). I really appreciate their diligence in working with me. I feel truly cared for by them. The reception intake at the front desk is also very welcoming, and the building and bathrooms are very clean, very top-notch. I give Northwestern Medicine Primary and Specialty Care Five Stars...