Norwegian Cruise Line International

Norwegian Bliss out of Long Beach California. What a wonderful experience. They are very organized with the number of people they have to deal with to get on and off the ship. Everybody was extremely nice the whole time. The food was top-notch. We ate at four of their reservation only restaurants. We booked our vacation through costcotravel and got a great deal. There were three stops along the way. Mazatlan, Puerto Vallarta, and Cabo. It also came with an unlimited drink package. When you booked the cruise, they put all the brutality and had a time. So you don't have to worry about tipping along the way. Whether you want to just chill on the boat the whole time or get off and exert a lot of energy , they have something for everyone. There were water slides,go carts ,Lazer tags,pools, Jacuzzi, and many other amenities.

The Jewel is better than other NCL cruise ships. The crews are so friendly and helpful. You don't need to ask. I guess they are watching all guests and offers help if you need it. They provided distilled water for my CPAP for free unlike other cruise ship they will charge you. They moved us at different cabin when we passed the Panama canal since that is SOP for the Mid Ship Balcony it's been nice if let us know in advance instead of last minute. They didn't prep the room. Normally they combined the 2 small beds. The quality of food is not as good at the buffet. The portion of salmon at the specialty dining is surprisingly small. The ambience is ok. I missed a lot of activities that I want to participate in, like white party i guess they don't call it like that anymore. Overall i have enjoyed my cruise.

Our first time cruising with Norwegian Jewel (visiting ports Ensenada, Mazatlan, Puerto Vallarta, Cabo). Overall, it was a really fun enjoyable experience, even with 3 kids (age 5-11). The free restaurants (about 4 of them) are good although Chin Chin's main dishes need improvement. The Garden Cafe buffet always has a good variety of food each day. Nightly shows are awesome so make sure you get there maybe 20-30min before showtime, especially the last night. SplashAcademy for kids was nice. Card Room is good but it's a little small. Make sure to download NCL app ahead to use onboard for free (just need to connect local Wifi). I recommend arriving at the cruise port earlier than 11am to avoid long lines (we waited almost 3 hrs to get on the ship). NCL should prioritize customers with Excursion booking to exit ship first (our only frustration). Have fun!

Norwegian Breakaway Nickel and Dime Cruise big Wow! I booked the cruise out of New Orleans for two reasons, take my wife to New Orleans and use an offer from the casino. We enjoyed New Orleans a lot, great shows and food. I booked the Norwegian Breakaway for a Christmas present for my wife. That was in December 2022. In January I downloaded the NCL app and tried to log on using my NCL account, no way! Six days later and several attempts to get someone to get my account figured out? I was very frustrated. The two people who tried to figure out what was wrong couldn’t. I wanted to plan some shore excursions before March 19 2023. Useless! I figured forfeit my deposit and decided to cancel the trip. I called to cancel and they were willing to refund all my money. Then I spoke to a wonderful lady who said I should rethink the situation. If I would keep the trip she would give me a food credit and an excursion credit. I kept the cruise and got onboard. The NCL app still didn’t work so I deleted it again and reinstalled it again so now I guess it works okay. I couldn’t get the remote to work for the 10 year old Sole tv. I asked the steward to show me how to use it. Oh, it is old lnfered or something remote, you have to hold it directly in front of the sensor. Right height and aimed perfectly. Gave up on using the tv for ship info. The room is 122 sq ft Balcony 24 sq ft. No reservations for dining. Show up wait by by in line and hope they have a table. I noticed while figuring out the NCL app that there where no available seating at the Manhattan diner. The food there was very good and hot and tasty. The piano music was way too load for us. I was lucky I could turn off my hearing aids, Sue mentioned how load the piano was as we left. We then went to the casino to play and get our free drinks. I didn’t bring any money to play with because I charge what I want to the room. SHOCK!!! They charge a percentage of 3% of what you charge to you room. $200 is $6 ha ha ha they are not going to get more than $20 a day from my play in the casino. When I want a drink I will just sit at a machine and bet $.08. Day 2 at sea ordered a waffle at SAVOR restaurant, open 8am to 9:30 am. Met Adam from Estonia a maitre d’ there Waffle was cold and stale. Sent it away. Ordered French toast instead. French toast hard and stale as well. Ordered ham and cheese omelet. Well it must be me this morning, the omelet was piping hot, but the pan must have been too hot! The omelet was over-cooked. You know how the egg mix turns brown and leathery. Day 3 Woke up 3:30 3/21 with pain in my diaphragm. I took some baking soda and water. 4::30am puking. Drank more water puked it up. Drank more water tried to lay down but to much pain. 6:30 puking again took an aspirin and losartan. Finally went to sleep. 10am still have pain, I think I haven’t been drinking enough water. I started drinking 16 oz of water every two hours. Took my morning pills at 11:30am puked them up at 12:30. Drank 16 oz water. Docked at Costa Maya at 11am. Went to buffet to get a bite to eat. Returned to room to sleep most of day. Drinking water each time I woke up. Had a headache at 2 pm so took a dose of NyQuil. Day 4 woke up at 6am no more pain! Harvest Cay Belize My feet stick out of the bed. Mattress was 77in. Long. We went on a tour the “Botanical Garden and Spice farm tour $109 ea. . Tour was okay have to check if there are any non-Norwegian tours to check this place and check the price. Overall the tour was good. Lots of smelling and tasting so bring some handy wipes. Do not buy any of the food they call lunche you will just toss it in the trash. If you complain they suddenly don’t understand English. Day 5 MAYA KEY. $99 pp. Lunch included as well as drinking water. If you want to snorkel it is $20 for the gear. If you bring your own be sure to pack a snorkel vest. Plenty of lounges and shade trees. Be aware of sitting under moon I coconuts. Sail Date: March 2023

My wife and I took a beautiful 7 day trip to multiple ports along the southern Alaska coast. I enjoyed my trip very much but will NEVER book Norweigen again. Communication was terrible for excursions and we were hit with additional fees at the end of the trip that we were never notified of, and they nickle and dimed us every chance they got. The sales people were constantly in our faces, pressuring us to spend more money and it made things uncomfortable at times. The tip packages seem to be a bit of a rip off since we purchased it and we're still hit with anadditional 280$ "service fee" and they thought it acceptable to change our excursion to the raptor sanctuary and Tongass national forest without prior notice, ultimately canceling the raptor sanctuary which was the main reason we booked that excursion. When asked about the loss of activity on the excursion we were told the raptor sanctuary was never guaranteed (even though the excursion name included Raptor Sanctuary) and that we could purchase a different excursion for more money or just go on the one we already booked which was now nearly 2 hours shorter than planned and lacked the specific reason we chose that excursion. In the end we still had an amazing time in all of the ports and on the ship but will not be cruising with Norweigen again. In the future I will heed the Reddit reviews and book my next cruise with a company that is actually straight forward with their billing and cancellation practices.

My cruise to Alaska. Revised 8/28/24 I have now updated my review. I have also lowered the stars to 1 star. I thought about giving a 1 star, but there are a COUPLE staff thats decent. I don't know where to begin.. I'm still currently on my cruise. The majority of the staff are rude. If you ask what's in a drink they ignore you. I asked 3 times and he finally (with an attitude) told me under his breath. So i still dont know whats in their "special" drink. There are maybe 1 or 2 bartenders on this entire ship that are able to make your drink correctly and under 15 minutes!! There isn't a bar on this ship you can go to that isn't swarmed with children until the bar closes!! It is so frustrating as an adult not being able to enjoy adult time. Same thing with the hot tubs. Consumed with kids. Within the first 8 hours of being on the ship, a waiter lost my norwegian card that accesses my room, pay for drinks and food. The waiter went to customer service and had it replaced. The next day I had 2 more trips to customer service because my card wasn't working. I can't get a water bottle or fill a water bottle. The bartender said he isn't allowed to touch our water bottles, but he can give us a glass of water and we can pour it in ourselves. All the shows on the ship are so late the majority of the audience falls asleep, not to mention the cost of everything. They Nickle and some you for everything!!!! Our room wasn't clean when we first arrived. It smelled like a men's public bathroom that had been urinated all over. You could smell it as soon as you opened the cabin door. The excursions are crazy expensive for what you actually get. The outlets in my room barely charge my phone. The staff isn't welcoming. I had gone to 3 different clubs on the ship trying to get a drink. All of them except 1 had presentations or an "event" going on and we weren't able to go. The wifi plan is crap, the app doesn't work without using your wifi minutes. You can't text the other people in your group unless you PAY for their plan. Oh and the pool/ hot tubs close at 9pm! With all the kids still in it!. Extremely frustrating vacation and I still have 5 days .... smh This has been quite a stressful cruise. I can't imagine ever using Norwegian cruise line again.

Went on the KISS Kruise week one and we had an amazing time. We would do it again. Great service. Clean ship. Very smooth ride. Loved it!!

I believe this cruise line should do a better job in preparing their guest what to except. I was in the star cruise ship and it just seemed that it was not well .organized. The price for the drink package was out to lunch. 800 dollar per person give me a break. Now one good think the food in the restaurants are excellent, but this is not a family cruise. Little kids have nothing to do really sure they have the little things but nothing like carnival. If you want a fun boat then carnival would be the best and also for the price. I am booking another cruise next year but we will be skipping this cruise line for now. To be fair. This cruise ship was getting ready to work in China and they were getting ready for that. I believe we caught the ship in transition and maybe that is the reason it was not organized as well. But I believe that cruise should be special and it is up to the cruise line to make sure everything works fine